Via di Sottoripa 5/1-2, 17026 Genova, Italy
#12 of 90 hotels in Genova
Guests' ChoiceBased on 402 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
8.9
Facilities
8.8
Staff
9.4
Value for money
8.5
Free WiFi
8.6
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End of dialog contentReviewed: 3 June 2024
Alleyn
United KingdomBreakfast was quite expensive. The backstreets behind the hotel were quite sleazy.
Friendly and helpful staff, nice room.
Stayed in June 2024
Reviewed: 3 June 2024
Zvonimir
CroatiaNice hotel. Good location.
Stayed in May 2024
Reviewed: 29 May 2024
Izabella
AustriaThe room was a bit damp and noisy.
Hotel is right across the port in Genoa, parking garage also across the street. The hotel has a few floors in a historic building with beautiful marble staircase. Room was very spacious. Smart breakfast, basic options available in the room and heartier options can be ordered a la carte. Staff was friendly. From the hotel you can reach most attractions, shops and restaurants on foot.
Stayed in May 2024
Reviewed: 29 May 2024
Candida
ItalyThe breakfast was not the best in terms of options
The size of the room
Stayed in May 2024
Reviewed: 25 May 2024
Joanne
United StatesWhile the location was convenient to the aquarium, cafes, the hop-on-hop-off bus, and the cruise port, it was not an area where I would feel safe wandering after dark!! There was however a strong police presence so it was probably fine...just me feeling a bit judgy.
The staff were all wonderful!! Jacobo and Chiara went out of their way to help us. The rooms are spacious and bathrooms well equipped. There are toiletries plus a shaving kit and toothbrushes. Breakfast was delicious and prepared to order! There is also a breakfast buffet filled with homemade muffins, croissants, cookies and cakes if you prefer a simple breakfast. The orange juice was freshly squeezed and the coffee was delectable!
Stayed in May 2024
Reviewed: 24 May 2024
Noa
IsraelOnly in the first two nights my toilet was clean with a sticker saying it was sterilised, but other than that it was great!
The breakfast was amazing! The stuff were super nice and helpful! It is a great location, waking distance from anything I wanted to do including shopping and the port.
Stayed in May 2024
Reviewed: 12 May 2024
Spyridon
SwitzerlandVery nice rooms and friendly staff.
Stayed in May 2024
Reviewed: 11 May 2024
Karina
SwitzerlandI think sound isolation is not very good and in case you come by car and need to go grab parking card at hotel, it is not obvious to stop in front of the hotel as there could be simply no space and you need to drive around and try to park for a while in front
I liked room was very nice, pretty modern, quite spacious and with super high ceiling Bathroom was good Hotel is very well located, it was convenient to walk to see sightseeings Staff was friendly and receptionist gave us good advice of restaurants. Hotel could give access to a closed parking next to the hotel and we could pay half price of the price of this parking
Stayed in May 2024
Reviewed: 11 May 2024
Paul
CanadaBreakfast was outstanding- if you wanted something that wasn’t available on the buffet you could order it from the restaurant! Also the three staff we met at the hotel were excellent. Therese, Giacomo and Cihara were kind and so helpful answering our questions about the area , the restaurants in the area and all other matters. We would not hesitate to stay at the Hotel De Ville again! The location is perfect!
Stayed in May 2024
Reviewed: 7 May 2024
Sarah
United StatesNo complaints, we had a great time and would stay again.
Beautiful room that was the size of a standard apartment! It was well kept, had harbor views and a central location.
Stayed in March 2024
Reviewed: 5 May 2024
Shooka
ArmeniaNothing
Very good location,good personesl,very kind and helpfull such as miss Chiara and Giulia..very clean room.good price.
Stayed in May 2024
Reviewed: 30 April 2024
Courtney
United KingdomStaff were very friendly and gave us great suggestions for both activities and restaurants.
Stayed in April 2024
Reviewed: 29 April 2024
Alexander
SwitzerlandNothing
Friendly staff, nice room, good location
Stayed in March 2024
Reviewed: 29 April 2024
Carmen
RomaniaThe smell coming from the ventilation system. Even though location is very good, the close neighborhood is a bit unpleasant.
Clean, comfortable and spacious room. Good breakfast. Very kind staff.
Stayed in April 2024
Reviewed: 19 April 2024
Christine
United KingdomRather austere room. Disappointing breakfast for a 4 star property
Good position
Stayed in April 2024
Reviewed: 12 April 2024
Nikolas
Cyprusall was amazing
Staff were extremely helpful. Girl at reception showed me places on map to go and see and to eat. Room was very big and had a huge bed and bath with a big tv with Sky Italy. I had a view to harbour that was great (besides the grey bridge that passes by). I would definitely stay here again. Breakfast was great with fresh focaccia which is a must in Genova
Stayed in April 2024
Reviewed: 9 April 2024
Greta
AustraliaThe room was uncomfortably warm. We requested the loft room, which does have the wow factor... but it lacked a bit of heart and soul (and was a bit inconvenient to use the bathroom in the middle of the night). Being on level 2 meant there wasn't much of a view as the raised road was at the same level. The external surrounds in the public street areas didn't feel the safest/ cleanest, but we didn't have any issues.
The location of the hotel is very convenient and the high ceilings and details made it feel very special. The breakfast room is lovely (as pictured). We had a loft room which is quite spectacular with very high ceilings and a massive bed up in the loft. The staff were extremely helpful and helped us with planning our visit and transport to the station.
Stayed in April 2024
Reviewed: 24 March 2024
Annemarie
Netherlands- the room temperature was high and we had trouble getting it down
- location close to the harbour and city center - very friendly and helpful staff - great breakfast (especially the homemade cookies!) - spacious room
Stayed in March 2024
Reviewed: 14 March 2024
Debra
United KingdomGood location for cruise terminal Room spacious Comfortable bed Very clean Receptionist very helpful and friendly
Stayed in January 2024
Reviewed: 8 March 2024
Jokin
SpainGenoa is a particularly complicated city to arrive to and drive through by car. Perhaps it would be very helpful for the hotel to send customers a map of how to access the hotel by car, and how to reach the parking after dropping the baggage.
Well located hotel, at the edge of the old part of town, and just in front of the port attractions (Aquarium, walking promenade, etc).
Stayed in March 2024
Reviewed: 8 March 2024
Dirk
BelgiumThe people that hang around the front door at night
Staff, style, and location
Stayed in March 2024
Reviewed: 4 March 2024
Chris
United KingdomNot much we did not like. Breakfast ran short on croissants towards the end.
Location right on the waterfront opposite the aquarium and the Vascello Neptune pirates vessel, excellent access to the old city. The hotel is above the street, discreetly snuggled in-between MacDonalds. Many, many places to eat around on different budgets, just a short walk up to the main shopping street. Room was very large and comfortable. Although just next to the waterfront elevated freeway, it was very quiet inside. The bed was huge and comfortable. Bathroom well appointed, towels everywhere. Wifi was fast and consistent. The staff were super helpful and attentive. Breakfast had a reasonable selection (massive cookie collection), you were requested to name a time slot as cooked selections (wide selection) were individually ordered and served. I would stay there again.
Stayed in February 2024
Reviewed: 15 February 2024
Kazbey
JapanThe room was clean and the view from the room was good. The staff was very friendly and I had a comfortable stay. The espresso was also exceptional. To all tourists, I recommend this hotel when you come to Genoa.
Stayed in February 2024
Reviewed: 4 February 2024
Christopher
SwitzerlandOnly thing worth noting is that the area immediately next to the hotel is not so great. I would stay there again because the location is very central and it is easy to get to from the station and a short walk to all the main sites. You just need to keep your wits about you.
Very large rooms with comfortable beds and spacious bathrooms. The breakfast menu was decent and the staff were nice. The room temperature was also perfect for sleeping due to a good climate control system.
Stayed in February 2024
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