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Reviews of Diana Grand Hotel 4 stars

Via G. Garibaldi 110, 17021 Alassio, Italy

#50 of 50 hotels in Alassio

Guests' Choice

Review score

Based on 34 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    7.0

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 8 October 2023

    8.0
    Perfect for 1 night stay during our travels.
    • Leisure trip
    • Couple
    • Basic Hill View
    • Stayed 1 night

    It was very quiet, we felt like the only guests there. Also, no proper service on the beach, if we had waiters come to us (and not us having to seek them down), we would have definitely ordered much more. And the hotel could have made a profit!! We also wanted to have some cocktails and coffees in the hotel bar, but never was there a waiter or barman in the area to help us or assist us, so we simply went elsewhere.

    The free sunloungers on the beach were great. The hotel has had a beautiful refurbishment, it looked pristine, designery and new. If only it also had more people there to enjoy it as the people end up creating the atmosphere, in the end!

    Stayed in October 2023

  • Reviewed: 25 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Basic Hill View
    • Stayed 3 nights
    • Submitted via mobile

    The gourmet resraurant was poor. Very small portions, over salty, bread wasnt fresh or homemade. But since we complained they took off the price of the food from the bill. The rooms in the old part were small but we got moved to the new part as our conditioning was broken

    Superb location... definetly the best in Alassio

    Stayed in September 2023

  • Reviewed: 10 July 2023

    7.0
    Great location
    • Leisure trip
    • Family with young children
    • Prestige Room
    • Stayed 2 nights

    Price for value was below expectations. To be specific, the breakfast buffet did not include things like a simple fried egg or toast bread. You could order these but for a high price (7 EUR for 2 poached eggs on a single toast or 8 EUR for toast bread, 10EUR for sliced fruit). I also gave lower score for the staff as some of the waiters at breakfast were a bit rude. The reception team however was great!

    Great location, clean and modern rooms and facilities.

    Stayed in July 2023

  • Reviewed: 28 June 2023

    7.0
    I recommended this hotel to my parents, telling them to make sure prior to be out in one of the renovated rooms.
    • Leisure trip
    • Family with young children
    • Basic Hill View
    • Stayed 3 nights
    • Submitted via mobile

    The first night they put us in a room in the unrenovated side of the hotel, that was hardly a 4 stars accommodation, but then they moved us to the new , renovated side and those rooms are absolutely worth it.

    The staff are really helpful and kind , the beach is very nice and the restaurant exceptional if a bit expensive.

    Stayed in June 2023

  • Reviewed: 6 June 2023

    9.0
    lovely
    • Leisure trip
    • People with friends
    • Basic Hill View
    • Stayed 1 night
    • Submitted via mobile

    lift a bit shoddy

    lovely bar and great location

    Stayed in June 2023

  • Reviewed: 24 May 2023

    7.0
    very lovely stay - we love alassio
    • Leisure trip
    • Couple
    • Basic Hill View
    • Stayed 2 nights

    having to pay extra for the sauna and wellness. It should be all included. The hotel is old even though beautifully renovated. But some things are still very old looking and seem tattered. However staffs are very very kind and helpful and friendly. Pool facilities are not so convenient - towels are not so easily available and to go to the rest rooms you have to cross over the reception area in your bath robe :-)

    Stayed in April 2023

  • Reviewed: 6 November 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Panorama Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    One has to pay extra for a boiled egg or an omelette at breackfast. This is a no go in a place like this.

    Good place to stay in front of the sea in Alassio. The beach restaurant.

    Stayed in September 2022

  • Reviewed: 22 July 2022

    9.0
    would stay again in a flash but would dine at alternative restaurants.
    • Leisure trip
    • Couple
    • Basic Hill View
    • Stayed 2 nights
    • Submitted via mobile

    food was not great rooms very small floor of our room didn’t seem to get vacuumed

    easy beach access. lovely outdoor sitting areas reception staff excellent

    Stayed in July 2022

  • Reviewed: 4 July 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Basic Hill View
    • Stayed 1 night
    • Submitted via mobile

    Restaurant staff totally ineffective

    View

    Stayed in May 2022

  • Reviewed: 2 June 2022

    8.0
    very nice but too expensive!
    • Leisure trip
    • Family with young children
    • Panorama Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    access to beach - breakfast

    NTR

    Stayed in May 2022

  • Reviewed: 1 June 2022

    8.0
    nice stay for a weekend
    • Leisure trip
    • Couple
    • Basic Hill View
    • Stayed 2 nights

    rooms are small

    Private beach belong to hotel

    Stayed in May 2022

  • Reviewed: 28 October 2021

    8.0
    Beautiful outdoor spaces and beachfront. Rooms not nice for the price of the hotel stay.
    • Leisure trip
    • Solo traveller
    • Panorama Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant food is okay but not great. Could improve. Rooms need to be updated but still match the hotel. Don’t need to rip everything out but needs maintenance and things addressed! Bathrooms need help. Electrical also. Beds are really hard. Pillows flat and hard. Beds should be opulent in any hotel. It’s expensive for the condition and comfort of the rooms. Restaurant expensive for quality. You can get a much better price and still have nice amenities at other hotels on the strip.

    Outdoor spaces are wonderful. Large beachfront also. Nice to have a pool. Small but appreciated. Staff worked very hard to make sure you are well taken care of. Restaurant food is ok but not great. Could improve.

    Stayed in October 2021

  • Reviewed: 9 October 2021

    8.0
    Short stay in July
    • Leisure trip
    • Couple
    • Panorama Partial Sea View
    • Stayed 1 night
    • Submitted via mobile

    The room looked vey used and smelled with the old furniture.

    Access to the beach, protected pool, fantastic terrace with sea view. Exceptional breakfast. Location is very good

    Stayed in July 2021

  • Reviewed: 8 October 2021

    8.0
    Exceptional location. Excellent staff. Wonderful outdoor spaces. Good restaurants and bar.
    • Leisure trip
    • Solo traveller
    • Panorama Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Showers, electrical, bed too hard, pillows terrible The rooms can use some updating. I’m not for being wasteful but things like the bathroom shower leaks and floods floor and it’s causing big damage. Bathtubs can be removed, damage repaired, problem repaired and same bathtub put back. Electrical should be updated. Lots of things that are easy to update without tearing out or big expense. Beds are very hard and pillows are terrible. Those are easy fixes as well. Mattress topper and better pillows.

    The location is excellent. The hotel has exceptional outdoor areas. I enjoyed the pool. Breakfast was excellent. Restaurants are very good. Staff work very hard to make sure you are well taken care of. Excellent staff.

    Stayed in October 2021

  • Reviewed: 31 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Basic Hill View
    • Stayed 1 night
    • Submitted via mobile

    The „basic“ room, was really basic

    Service was really good! Well done

    Stayed in July 2021

  • Reviewed: 24 July 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Location was perfect!

    Stayed in July 2021

  • Reviewed: 17 July 2021

    9.0
    Hotel by the beach
    • Leisure trip
    • Family with young children
    • Basic Hill View
    • Stayed 3 nights
    • Submitted via mobile

    More stable wifi

    Location by the beach; nice terrace for breakfast and relaxing

    Stayed in July 2021

  • Reviewed: 9 October 2023

    3.0
    Our experience was extremely disappointing. The hotel staffs were not helpful at all.
    • Leisure trip
    • Group
    • Basic Hill View
    • Stayed 1 night

    We were offered the worst room last minute (first floor in fron of the entrance) due to the hotel who realized they did not take into consideration our inital booking request i.e. room with 2 single beds. Then a lady guest next door screamed all night long because she could not open the door of her room to find her son. The hotel security did not have the key to open the door and only asked us to wait until the cleaning lady arrives in the monring ! We did not sleep at all ! No tissue, no bottle of water, no coffee machine in the room, which is very disappointing for a 4 star hotel.

    Breakfast, bar, hotel overall decoration, swimming pool

    Stayed in October 2023

  • Reviewed: 7 October 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Panorama Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Very expensive restaurant; parking outside costs 25€ a day.

    Beautiful situated, nice terrace to sit and relax. Good breakfast.

    Stayed in October 2022

  • Reviewed: 27 August 2022

    4.0
    not worth the money -1500 for 2 days excluding meals
    • Leisure trip
    • Couple
    • Sundeck Prestige
    • Stayed 2 nights
    • Submitted via mobile

    completely over priced- 5 star rates for a 3 star hotel

    the location, terrace and the staff

    Stayed in August 2022

  • Reviewed: 23 July 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Panorama Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Location is good. Near to railway station. It has its own sandy beach with sun loungers and beach towels. The Ligurian Sea was wonderful and clean. Great view from our balcony. A lot of restaurants near by the hotel. Some minutes walking to the Old city. Breakfast was good.

    Stayed in July 2022

  • Reviewed: 3 October 2021

    10
    Perfect place and perfect stay in Alassio
    • Leisure trip
    • Family with young children
    • Prestige Design
    • Stayed 2 nights
    • Submitted via mobile

    It was a trip with my family I book everything by myself via booking and it’s was a surprise … absolutely not disappointed It’s a perfect place to chill ,rest and enjoy this quiet place . The serve is perfect special mention for Lorenzo our hero for our stay He was incredible with us ,thank again for his work … For sure if we come back in Alassio we don t have to try an other place we find this hotel when you try it’s adopt it . Perfect breakfast nice private beach on the front of the hotel . And the pool OMG no words to describe it the must peaceful place ever …

    Stayed in October 2021

  • Reviewed: 21 September 2021

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Basic Hill View
    • Stayed 6 nights

    At first I was offered the room with a street view and a train line across the street. I was strongly objected and after some negotiations they changed the room to the somehow better one. But after one night another unpleasant situation happened. The ceiling just collapsed near the air conditioning and the wall got wet. The staff offered me to change back to the same street view room which was not an option for me. We were ready to look for another hotel, but in the end the staff found a very good room with nice sea view which was highly appreciated. Also I should mention that poor quality cleaning and problems with mosquitos. There are really many mosquitos, it was a real struggle with them and we were badly bitten. Why there is no mosquito nets? It is very disappointing. Unfortunately, due to crucially important family reasons (death of my father) I was forced urgently leave 4 days earlier. To my disappointment and despite all the previous inconveniences and really seriouse reasons, the hotel rejected to return me money for the rest of nights. In a view of all mentioned above I claim again to return me money for the rest 4 nights which I didn’t stayed due to very serious reasons and due to all inconveniences caused to me during my staying at this hotel.

    What I like: - The last room and view were really good. - No claims to staff, they tried to do their best.

    Stayed in September 2021

  • Reviewed: 4 August 2021

    5.0
    Passable
    • Leisure trip
    • Couple
    • Basic Hill View
    • Stayed 2 nights
    • Submitted via mobile

    Our room was very old, the bathroom was uncomfortable, small and also very old. Not worth the amount of money what we paid. Parking is complicated and very stressful.

    The location and the restaurant were excellent. The hotel itself, bar, lounge and terrace is very nice furnished.

    Stayed in August 2021

Showing 1 – 25

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