That as a family of 5 we had to get 2 rooms, away one from the other.

Loved the rooms and the breakfast area.

Stayed in May 2024

Breakfast should be included.

The location is perfect. The staff is fantastically helpful. The place is great!

Stayed in May 2024

The location was excellent, a new hotel with valet parking in the center . The staff was very kind and helped with everything. Highly recommend. The room was very big

Stayed in May 2024

See above.

The employees were so friendly and helpful! Our room had everything we needed. Loved the turn down service. If we ran short on anything, they immediately took care of things. The coffee choices for breakfast were excellent…delicious and hot! I would’ve enjoyed more local breakfast choices. For example instead of bacon, offer prosciutto. And I thought the vegetables offered with the omelettes were odd. One morning we had frozen peas/carrots and another morning it was mashed potatoes. There are so many delicious fresh vegetable options in Italy that I felt that would’ve been more enjoyable. Breakfast was rather pricey.

Stayed in April 2024

Kind of pricey

Great facilities, room and spa and wonderful staff

Stayed in April 2024

Our room was a little too warm at night. Breakfast at euro 35 is quite pricey.

Andrea and the front desk team were very helpful and welcoming. Good advice and recommendations. Umbrellas readily available for the unexpected rain. Our room cleaner did a very good job as well. Great location in the centre of Florence. Overall we had a comfortable stay and really enjoyed Hotel Number Nine. We would definitely stay again.

Stayed in April 2024

Lack of tempreture control in the room,

This is an exellent hotel, the staff are friendly and helpfull at all times. the location is just great right in the middle of the city, everything can be reached on foot. The room is of very high standards and very spacious, unfortunatly what let it down was that we had no control of the airconditioning (temperature set by hotel) under the pretext of enviorment protection, somthing which we did't expect at this level. Very clean and decorated to high standards.

Stayed in April 2024

good location clean room best staff

Stayed in April 2024

The location of the property is great - within walking distance to all the important sites. The staff was very helpful, provided us w/ umbrellas, an excellent tour guide and great recommendations.

Stayed in March 2024

Nothing, maybe the room lacked some lighting during the night but it was really beautiful and spacious.

The staff were all so kind, the spa is really nice, spacious and very well equipped.

Stayed in March 2024

We did have a problem with the lights when we plugged our device chargers in, which tripped the breakers in the room, but this was quickly resolved.

We loved the spa facilities, which we used every day during our stay to recover from the walking around Florence. The included breakfast was also fantastic.

Stayed in March 2024

Very new property, owners Max and his fiance were great and made us feel at home. Very good staff, and decorated very nicely. Very good location

Stayed in March 2024

Only one point, the gym need more attention for cleaning Some area full of dust

The location is amazing, room cleanliness ans staff attitude All staff want to help specially dest staff, Asmae & other also

Stayed in February 2024

Excellent location Staff were so nice and helpful

Stayed in February 2024

All is good with this Hotel, one of my favourites ever

Clean, good facilities in room and hotel. Reception and staff exceptional

Stayed in January 2024

Gym was under renovation so we could not have access to it

Location is right in the heart of city center, staff are very friendly & helpful, excellent breakfast

Stayed in December 2023

There is one issue with car even I pay more for the hotel valid they told me 10 minutes to bring the car when I ask for it they say it will take 45 minutes??!

Location and room size. The check in was professional saeed and the lady were very friendly and helpful with everything am grateful for the room upgrade

Stayed in December 2023

Amazing location, right in the heart of Florence. The rooms are beautiful and cleanliness is first class. The facilities are perfect, just what you need and the decor is beautiful and eclectic. Finally, the staff. This hotel is blessed with the most helpful and courteous staff I have ever personally met at a hotel (and I have visited many countries and hotels).

Stayed in November 2023

The concierge was great at arranging reservations, and the staff was so wonderful and friendly

Stayed in November 2023

Safe box was not working (but wasn’t big deal for us)

- Excellent location. - Quiet and big enough room. - Friendly and welcoming staff. - Nice lobby and good facilities.

Stayed in November 2023

Nothing

The hotel staff were amazing, and the hotel location was exceptional

Stayed in November 2023

Everything was done exceptionally well in our eyes, not need for improvement.

It seemed the staff were waiting for us when we arrived in the taxi after dropping off our rental car in another part of Firenze. They immediatly took charge settling us down in the lobby with a prosecco and cappuchino while we completed the registration information. We were explained the procedures, taken to our room, and later the porter delivered our bags. The woman who worked the bar in the evening was absolutely excellent and the staff as a whole did better than expected. You earned your five stars with us and we'll stay there again on our next Firenze visit.

Stayed in October 2023

Nothing

The service was five star and the rooms were very comfortable and well kept.

Stayed in September 2023

locaion is very good room is spacious spa is nice with well equipped gym

Stayed in September 2023