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Reviews of five keys

120 Via Carlo Cattaneo, 56125 Pisa, Italy

#239 of 255 B&Bs and Inns in Pisa

Guests' Choice

Review score

Based on 90 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.8

  • Location

    7.5

  • Facilities

    6.3

  • Staff

    7.6

  • Value for money

    7.0

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 2 June 2024

    6.0
    Its ok for 1-2 night stay. Close to everything.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Heavy to climb up on the stairs. Mold in the bathroom.

    Close to the center

    Stayed in June 2024

  • Reviewed: 19 May 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Bathroom is mouldy, leaking shower head, lack of a bath mat or a hand towel. Shower gel and shampoo provided were 1ltr bottles so who knows how long it’s been there. Another thing to point out would be how loud the street is so best to have earplugs to sleep.

    Decent size bedroom, close to the city centre

    Stayed in May 2024

  • Reviewed: 8 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Small amount of mold around the window.

    Well located, nice bedroom and great for the price.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    6.0
    Ok for 1 night
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    You can ear all the noise from outside and from other rooms. The bathroom needed a deep cleaning and maintenance. Only 1 toilet paper was given (and not even full).

    Very good location.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    5.0
    Overall it was pretty bad value for money.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom was full of mould, some mould on the walls as well. The wardrobe looked like it hadn’t been checked as there was someone’s coat left behind. The floor wasn’t swept. The curtain tie was broken and left in one of the drawers. The downstairs looked like an old storage room - not welcoming at all. Coffee machine available downstairs but only plastic cups for cold water available- imagine doing a hot drink in them. The only person that came to give us the keys hardly spoke English and was not very helpful.

    I did like the location as it was half way between the airport and city centre by foot approximately 20-25 minutes

    Stayed in April 2024

  • Reviewed: 14 April 2024

    5.0
    It’s not a suitable place for staying more than 2 days but alright for on a budget travelers
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    narrow stairs , small bathroom, awful bed

    Location and check-in time were perfect to me.

    Stayed in April 2024

  • Reviewed: 24 December 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Narrow access to up floor

    Stayed in December 2023

  • Reviewed: 30 November 2023

    5.0
    I encountered a significant issue during my stay – there was no hot water in the bathroom. Despite bringing this to the
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Services

    Location

    Stayed in November 2023

  • Reviewed: 26 November 2023

    7.0
    Clean and tidy
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    It was a good stay in a perfect location with a clean environment.

    Stayed in November 2023

  • Reviewed: 21 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The staff was lovely and bedrooms was clean and spacious, the bathroom was very old and need updating here’s no other facilities at all at this place it’s more like a Hostel for backpacker’s and should b downgrade to that the, there’s is seem b only one member of staff working there who has to everything, checking in,all the cleaning changing beds, so on, this young man still found time to give me advice where was good to eat, best sights to c , rang taxi fr me was kind and always had a smile on his face , when he must have been exhausted, I hope booking .com is going to look n to this it’s more like slave labour

    Stayed in October 2023

  • Reviewed: 31 July 2023

    7.0
    All in all it was nice. The value for money was okay and the owner was really nice.
    • Leisure trip
    • People with friends
    • Double Room with Private Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    Our whole stay we hab very low water pressure. Once the water was gone completely. We told the owner and he told us, he already did a complaint but it never got better.

    It had the important facility. The Check-In and Check-Out worked easy and fast. It was near the train station.

    Stayed in July 2023

  • Reviewed: 30 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Noise from outside and from other guests. The shower had very low pressure and was going hot and cold. Stairs to the rooms were very steep and difficult to manoeuvre with luggage

    Good location and air conditioning

    Stayed in July 2023

  • Reviewed: 21 July 2023

    5.0
    Acceptable option if it's cheap and for one night. If it's not cheap, look elsewhere.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night

    It feels like a flophouse. The bed is not comfortable. It's the kind of room that should really cost at most like 40 euros but something seems to be deeply wrong with hotel prices in Pisa.

    It was the least expensive room we could find in Pisa at the last minute. It is an extremely basic, more or less clean, room. The shower worked better than I expected when I saw what it looks like.

    Stayed in July 2023

  • Reviewed: 26 June 2023

    5.0
    Just ok
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night

    Simply put this is an ok place if you need to spend just 1 night in Pisa for one reason or other. It's not great, it's not super comfortable, but it's not awful either.

    Stayed in June 2023

  • Reviewed: 2 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Location was perfect. 10mins walk from train station, 25/30mins walk from both airport & f Bell tower. Easy to navigate. Quiet, comfy and just what we needed. Would recommend and would book again if ever in the area x

    Stayed in May 2024

  • Reviewed: 21 May 2024

    3.0
    Over priced and unclean
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The damp, the mosquitos, the dirty damp back yard that was breeding the mosquitos, the noisy boiler for the whole building was just outside the window and was extremely loud every time someone in the building used a tap, the room was very hot and had to have to doors opening making the mosquito problem and the noisy boiler issue worse. I also did not want to close the door as a result of the mould in the room

    The mattress and bed were ok

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    Only one thing what need to be clean properly,the tiles around the shower and the glass door inside the shower from the mold.

    The place is in the perfect location.Easy access from the airport,train station,Torre di Pisa.Everything is in walking distance. We got the Galilei room on the 2nd floor. Window was faced to the street. The room is nice,bad is very comfy.Bed sheet was nice and clean. Huge wardrobe with big mirror.There is a plenty space for the clothes. The bathroom was in our room.It was very handy.We did not have to share it with anyone.Shampoo,shower gel toilet roll and soap was provided. If you do not need kitchen for your stay it will be perfect accomodation for you.We were here for 5 days.Pizza place is in front of the house and a little coffee shop and little shop just a few minutes away.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    2.0
    My stay was uncomfortable and unclean.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights

    My experience was disappointing. The bed was very uncomfortable, with noticeable springs in the mattress. The shower and fridge were in a dismal state, with visible fungi covering the walls and the door. Despite requesting toilet paper, none was provided as promised. The absence of staff made it difficult to address any concerns promptly. Moreover, the door was incredibly challenging to lock. Considering the overall condition and lack of amenities, the price seemed unreasonably steep for the value offered.

    Wifi was good

    Stayed in May 2024

  • Reviewed: 1 May 2024

    1.0
    Not recomand
    • Leisure trip
    • People with friends
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    the pictures of the cameras do not look like the physical cameras. the walls are actually dirty, it is not clean, I did not receive towels in the bathroom, there was mold in the bathroom.

    Stayed in May 2024

  • Reviewed: 23 April 2024

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Near pisa central

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Manager was very prompt in resolution of lock out situation.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    The bed was very comfortable and clean.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The bed was awful. The TV was small. The bathroom was small, moldy and the shower was miniscule. The apartment was on the side of the road and you could hear all the noise from the outside. The room was overpriced. It wasn't worth it. Wouldn't recommend it

    Nothing. The only thing that i liked was that the owner provided with a stirring iron when i asked him. That is why I'm giving 1/10

    Stayed in April 2024

  • Reviewed: 27 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Thank you for the umbrella ☔️

    Stayed in March 2024

Showing 1 – 25

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