There is nothing to complain about

Everything about this hotel is a delight - our room was gorgeous, spacious with fantastic decor and furnishings - and the bath was complete bliss, with some of the best products we have experienced in any hotel, and the loveliest, most sumptuous dressing gowns and slippers. Wish we could have stayed longer - the location, friendly and helpful staff, the spa, the breakfast.....all top-notch - and excellent value

Stayed in July 2023

All good. Stopping for unloading luggage a bit difficult but the is normal. Spacious garage up the road.

Good location, abut noisy close to a train station. Old style glamour mostly preserved. Nice roof top restaurant (ok food) and bar (very nice). Big rooms, very comfortable. We like the view seeing ferries come and go in the distance.

Stayed in July 2023

This was an overnight stay on our way to Camogli. The hotel was enjoyable and was very close to the railway station and fulfilled all of our needs!

Stayed in July 2023

The rooftop and location

Stayed in July 2023

Twin room was a little uncomfortable and we have a problem with running water but staff helped us change to Double in one minute.

Beautiful old hotel with a soul next to the train station. Amazing tarace on the top floor, where you can get apperitivo as well as breakfast. Friendly staff

Stayed in July 2023

Beautiful historic! Breakfast on the veranda was amazing

Stayed in July 2023

Location. Further from the centre than we expected. Genoa lacks the charm of many other Italian cities.

Room was comfortable. Breakfast on the roof terrace great. Jacuzzis on the roof very welcome.

Stayed in July 2023

As expected everything was amazing. Good sized room, very comfortable.

Stayed in June 2023

Super easy to access if traveling by train to Principe station. Breakfast was outstanding.

Stayed in June 2023

The phone and air conditioning didn't work and there was nothing left in the room (bowl, toy and treats) for our dog which we were told there would be, Everything was resolved satisfactorily but in a hotel of this level we were surprised ghat general checks hadn't picked up the air conditioning/phone issues.

Very nice and comfortable room which we found extremely quiet. Incredibly convenient having valet service for parking the car. All the staff were friendly, professional and really helpful. We enjoyed our one night here and will be back when we next stay in Genoa.

Stayed in June 2023

Walls of the room too thin. You could hear the people next room taking a bath.

Great location next to the central station and loved the view from the 7th floor rooftop terasse. Great breakfast and friendly staff. Room spacious enough and super nice view to the harbour.

Stayed in June 2023

the bed had a crater sized dip. terrible sleep.

nice spa

Stayed in April 2023

No negative comments come to mind- truly a wonderful stay!

We really loved this grand old hotel! Very elegant lobby and bar area- Enjoyed the piano player and wine. Added touch were the wonderful rooftop hot tubs with the amazing city view! Ate ate the restaurant on-site and we were not disappointed, wonderful food!

Stayed in May 2023

shower is in a high sided bath which was difficult to get in and out of

next to the station so very good for trips out and the breakfast was very good. All of the staff were pleasant and professional

Stayed in June 2023

its a high class hotel with a very reasonable price

Stayed in June 2023

Extremely comfortable. Also I like the look: old, slightly worn, but dignified and everything works perfectly. Great ac, great bed, great shower. The shower is in the bathtub though, you have to climb in. Good breakfast and staff that works their @ss off. Highly recommended hotel.

Stayed in June 2023

The hotel is great with a great atmosphere. The staff is fantastic and very helpful. The restaurant is of good quality and the cocktail bar is a must.

Stayed in June 2023

nothing

very clean and close to train station

Stayed in May 2023

N/A

The staff were fantastic as was the Breakfasts and facilities. I stayed in an executive room on floor 5 with pretty amazing views of the port. Furthermore there are better views again on the viewing balcony on floor 7. Didn’t get a chance to use the hot tubs but people seemed to be enjoying them. Bathrobes Slippers and a good internet connection.

Stayed in June 2023

nothing

location, facilities and staff

Stayed in June 2023

wonderful views and incredibly spacious rooms

Stayed in May 2023

Staff is of great helped and welcomed us really friendly. Room was fantastic with a view over the city. The cocktail bar is great and the mixologist was fantastic. One of the best old fashioned I've had. The spa is also fantastic

Stayed in May 2023

is to much money for the location is very bad area

people nice

Stayed in May 2023

Nothing.

It's next to the main train station, but there is no traffic noise once inside. The roof top terrace was a bonus on warm days, somewhere to sit in the sun and there were two hot tubs. The breakfast room is large and the choice of dishes extensive, from cooked food to homemade cakes. We were able to check in early. They served crisps and focaccia with drinks in the bar.

Stayed in May 2023

Small room, small restaurant, terrible location on the port edge alongside extremely rundown area that at night was quite forboding

Beautiful hotel, great staff,

Stayed in May 2023