Nothing

The hotel is in a beautiful location with views all around across the lake and picturesque town of Pallanza. The staff were charming and very helpful. Breakfast and dinner were both excellent. The setting was peaceful and tranquil - just what we were looking for.

Stayed in May 2024

Cleanness and staff are top notch. The hotel has a parking lot free of charge for guests. The breakfast is fair.

Stayed in May 2024

AC not adjustable

Very good

Stayed in April 2024

With just modest expenditure some of the obvious differences between its rating as a four star hotel and its natural five star historic rating could be ironed out. Little things like uncomfortable pool loungers that slide away when sat on come to mind.

A magnificent late 19C Grand Hotel which has had to adapt itself to modern tourist trends to cover its overheads. That means short term tourist groups.

Stayed in April 2024

Options for lunch and dinner were limited if you did not use the expensive restaurant. The bar menu could have had more choice. We had a road side view which was significantly less good than lake side and this should have been reflected in the price.

The garden, access to the lake, views were outstanding.

Stayed in September 2023

Very old rooms hard breathing upstairs in bed not so comfy. No water at the spa.

Nice villa great garden friendly people good hygienic

Stayed in September 2023

The style, grandeur and location.

Stayed in September 2023

The rooms are really in need for renovation . Is a big discrepancy between the room standards and the rest of what the hotel has to offer .

The location is great and the wellness area a dream. Also the bar is nice . The staff is extremely kind and helpful everywhere from reception, to the pool, fitness area , restaurant , bar .

Stayed in September 2023

It was a wonderful stay. Highly recommended.

Stayed in June 2023

For a 5 star hotel we were expecting a bit more comfort in the room. The spa was very basic, with an indoor pool and sauna. We were getting married in the afternoon the day of our check in, so we kindly asked, a long time in advance, if we could do an early check in but they were very firm on the 3pm rule. So we had to pay an extra night just to arrive 3 hours prior to check in...Definitely over-priced for what it offers.

Great location, view and food.

Stayed in August 2023

nothing it was perfect

The hotel was simply stunning. Perfect location right on Lake Maggorie with stunning views and a short stroll to restaurants bars and shops.

Stayed in August 2023

Some of the staff were not so accommodating.

The property is absolutely gorgeous. You cannot get a better view.

Stayed in August 2023

Old and romantic hotel at the lakefront. Although the hotel is old it is very clean and well maitained. Staff was extremely helpful and all units functioned well: reception, restaurant, spa It is just 1h drive from Malpensa airport and is certainly super destination for summer brake or any celebration. Looking forward to be there again ;)

Stayed in August 2023

We are very pleased with our stay at this hotel! The room was very spacious with a good view from the window, although not on the lake. Incredibly nice staff to help with everything - especially the hotel manager Maria Angela - an amazing woman who took time for each guest, creating an atmosphere of comfort and exclusivity of the place, as well as a sense of value for each of the guests. The hotel itself is a pearl of architecture and neoclassical style right on the lake and its own beach. Despite the fact that it is an old historical building, the hotel is in very good condition and with all amenities, including swimming pool, sauna and spa. It has convenient location - close to the city center, but at the same time a little secluded - so not noisy and calm. Amazingly delicious restaurant with rich and varied breakfast with a lake view.

Stayed in August 2023

Nothing

Style, location and kitchen

Stayed in August 2023

Some of the staff including the cleaning staff and the outside personnel were lovely, however the man in charge of the réception and the one in the restaurant were rude.

a beautiful place, fantastic view

Stayed in July 2023

nothing

Breakfast and swimming pool are very good.

Stayed in August 2023

Although the Suites we’re very generous in size, the shower stall was small/tight. If we quibble, we would have liked a spa with steam room and hot tub too.

The location and the facilities are excellent, especially the Junior suite sizes and balcony views. The lounge chairs in the front yard are comfortable, and there was plenty of space for everyone to have a certain level of social distancing privacy. The ability to swim in lake out front was nice. The walk to the main hub if Palanza, with many restaurants, shops, the lighted fountain and ferries also extremely convenient. Parking near hotel also free on street.

Stayed in July 2023

They told us at 10:35 that it’s not possible to serve us because it’s too late When we arrived In the reception said that it’s till 11:00 Was embarrassing 😳 But the servant noticed her mistake and fixed it

Rich and tasty

Stayed in July 2023

Just hotel prices for food and drink for guests compared to local facilities in town

Room, Views and Facilities are very clean and tidy and outside well kept and manicured.

Stayed in June 2023

Junior suite with toilet and setting area and took down was not practical, no mirror in the bedroom, upper space useless

The views , nice terrace , free parking

Stayed in July 2023

Nothing bar maybe some evening music.

Excellent hotel for relaxing and getting away from it all, location 5 minutes from town with fabulous restaurants offering fine dining at reasonable prices. We traveled in June so it was fairly quiet which suited us. We eat out most evening but went back to the hotel for a nightcap where we were looked after by Lorenzo & Blend who were both top drawer barmen and all round nice people. Would definitely return at some stage.

Stayed in June 2023

There wasn’t anything we didn’t like. We parked our car at the hotel when we arrived and didn’t use it again until we left as the transport (buses, trains and ferries) were good. However we were also worried that we might not get a parking space again if we decided to drive somewhere in the car. One suggestion might be that for guests staying a long time, like we did, at 10 days+, there is an opportunity to reserve a space. However it wasn’t an issue for us and we understand that people tend to stay for a few nights only.

We loved absolutely everything about the property and couldn’t fault it. The location was perfect - beautifully maintained grounds by the lake and a short stroll into Pallanza. The indoor pool was amazing - so relaxing and serene - and swimming in the lake was wonderful. The breakfast was fantastic with a huge amount of choice. Our room was just perfect for us. Having a cocktail on the terrace after coming back from dinner in Pallanza was lovely. If you want somewhere quiet and chilled, this is the perfect place. All the staff were lovely and went above and beyond - a special mention needs to go to Blendy (our name for him was Jack!) at the bar and Moussa at the pool.

Stayed in June 2023

Staff was not very friendly. Upon arrival we wanted to check in and they took more than 5 minutes to talk to us. They continues to talk in between themselves without even acknowledge us in the front desk. I didn’t like this as a welcome. Breakfast could offer more variety and quality for a 4 stars hotel in Italy. Also stand up paddling should be included and not charged.

Beautiful location, front lake, amazing garde and private beach entry. Room had also beautiful lake view, very comfy bed and spacious room.

Stayed in June 2023