CORTESIA E PROFESSINALITA'

Stayed in April 2024

The only one thing could evidence that this hotel has 3-stars - free toiletries are modest and not renewed regularly. For us it was not a big issue. Depends on model of your phone, WiFi could be not so good (however, I had no problem with my iphone). Anyway, WiFi is perfect on lobby.

We took HB. Breakfast was the same every day, but dinners menu were changed regularly. The hospitality level demonstrated by all employees was top rated. This relates to all categories of employee - looks like it is a business paradigm of this hotel. Your problems are solved, your concerns are eliminated, any changes on planned procedures are proceeded fast and without any stress. We stayed in hotel during Christmas/ NYE period where there are a lot of people enjoying SPA/pools facilities. Nevertheless, there were enough places in swimming pools and on benches nearby. Despite of winter time, there was very warm everywhere - in rooms, pools, lobbies and relax areas. It was very comfortable to move in bathrobes after procedures or thermal pools. There were plenty of parking places on territory.

Stayed in January 2024

WIfi was terrible maybe as I was on a high floor but found it bad to connect which is a big problem for me as I work online and need a strong fast connection or it causes me issues and stress - could connect with mobile but not with laptop - this was the only thing I found wrong. Also the bad could have had two extra pillows would have been nice, I was so relaxed I forgot to ask or check before I went to sleep!!!

The pool is amazing and really clean and lots to try for wellness. Staff very happy and helpful. rooms very big and comfy, will return here soon for sure :)

Stayed in November 2023

No drinking water in the rooms is understandable given the thermal nature of the area, but the should be a well of a possibility to retrieve drinking water from. No frigde in the room is no issue in November having the balcony, but during other seasons it would be helpful. Some little details like a hook to hang the key close to the door.

The location on the edge of town tucked into the hills. Breakfast. Great big outdoor pools. Value for money.

Stayed in November 2023

There wasn't anything, everything was perfect

Large green territory, location in a quiet place away from noisy roads. Swimming pools and whirlpools make a combination of joy, swimming, exercise and healing water treatment. Hotel staff was friendly and attentive, quality of food service and how it was organised exceeded all expectations. Special thanks to the receptionist Eugenia for her attention and providing helpful information during our stay and thanks to all hotel staff for such a wonderful week of family vacation. It will always be a pleasure to be back.

Stayed in August 2023

I cannot think of anything, these people are not out to make a buck. The hotel recently celebrated its 45th birthday

We stayed a week. Everything was perfect. The personnel were invariably cheerful and helpful. The guests were mostly Italian, but I heard German and some French as well. The waiters and reception staff spoke at least English and German. The meals were tasty, fresh, healthy and abundant. We paid 28 Euros per person for dinner (drinks not included). Beverages were very reasonably priced. The human warmth was incredible. The hotel had a copy of our passports, so they knew when was my wife's birthday; that evening we came back to our room and found a card and a bottle of Prosecco.

Stayed in August 2023

I had an amazing stay! Very diverse menu and hotel staff was extremely helpful and kind.

Stayed in July 2023

-

We enjoyed the pools

Stayed in August 2022

No water or drink making facilities in the room. if you stay 3 or more nights there is a charge of €27 to use the spa which I feel is penny pinching.

Very friendly staff. Good food. Very Clean

Stayed in August 2022

the swimming pools were not cared for and the attendant non existent

the rooms were nice

Stayed in August 2022

No-one gave instructions on how to use spa, pools, gym equipment etc. Restaurant was an awful experience. you were expected to choose & eat 4 courses in one hour! Food absolutely average! No-one spoke English so difficult to interpret what was what. We never used the restaurant again. Lunch was served between 12.30-1.30! Guests should be treated like real people & sufficient time should be given for lunch & dinner. Breakfasts were included - absolutely average! Lady at checkout office on Friday 27/5/22 @ 6.30pm. When my husband went to settle our bill, she asked if everything had been to his liking. He replied yes all good apart from restaurant & described our experience. She then accused him of blackmail & asked if he’d leave a bad review!! Zero points for her for customer service! you know who you are! The clientele tend to be elderly but lovely & the entertainment comprises of someone playing an organ & piano accordion! Difficult to enjoy a nice quiet drink on an evening outside.

The thermal pools were excellent. The massage treatment was excellent. The area around pools was relaxing & quiet. Bar staff excellent.

Stayed in May 2022

The target is mostly tourists over 50 and families that want to relax. The breakfast is basic and can be improved.

A lot of services, pools and sport, tennis, ping pong. Rooms very good clean and comfortable. Personnel very kind and available. Very big parking area. Possibility to rent bikes.

Stayed in April 2022

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Stayed in March 2024

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Stayed in January 2024

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Stayed in September 2023

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Stayed in September 2023

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Stayed in December 2022

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Stayed in October 2022

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Stayed in October 2022

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Stayed in August 2022

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Stayed in August 2022

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Stayed in August 2022