Piazza Santa Maria Novella 16, Santa Maria Novella, 50123 Florence, Italy
#85 of 376 hotels in Florence
Guests' ChoiceBased on 363 hotel reviews
8.9Cleanliness
9.3
Comfort
9.5
Location
9.8
Facilities
9.1
Staff
9.5
Value for money
8.1
Free WiFi
8.3
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End of dialog contentReviewed: 15 May 2024
Ieva
LatviaPerfect breakfast offer
Stayed in May 2024
Reviewed: 8 May 2024
Robbins
United StatesWhat a fantastic property! The staff was so friendly throughout the stay. The consistently demonstrated true caring for us and worked hard to make everything perfect.
Stayed in May 2024
Reviewed: 14 April 2024
Lana
JordanThe room needed a coffee machine and complimentary water
The rooms are renovated , location is close to the station and close to the duomo, I like they have swimming pool nice roof top to chili at the night , breakfast was good . I loved how they offered us coffee to go during breakfast time .
Stayed in April 2024
Reviewed: 11 April 2024
Rebecca
United StatesBeautiful and spacious with amazing customer service!!!
Stayed in April 2024
Reviewed: 8 April 2024
Ozgehan
FranceNothing
Classy
Stayed in April 2024
Reviewed: 4 April 2024
Muriel
Franceit's a little expensive for a 4 stars
there is not glass in the room for the drink. location is fantastic breakfast is good
Stayed in April 2024
Reviewed: 26 March 2024
Shikha
CanadaThat we were not notified earlier that the pool and hot tub are NOT available. One of the reasons we booked this was to use these Anne tires to relax after LONG days of tours and sight seeing. Extremely disappointing. Temperature controls did it work, and we had to keep windows open to combat the heat. Did discuss this with the front desk.
Sophisticated , modern hotel with a few classic elements Great location near the Central station, plaza duomo, basilica .
Stayed in March 2024
Reviewed: 26 March 2024
Schlinsog
United StatesToo early in the season to make use of the rooftop
Location was beautiful
Stayed in March 2024
Reviewed: 16 March 2024
Dennis
United StatesLunch & dinner menu / variety could use some changing adding additional variety. We were not a big fan of the breakfast buffet either. Inaccessability to the roof top and jacuzzi.
Hospitality and customer service was A-1! The location of the of the hotel was fantastic and very close to all tourist attractions (walking distance), great restaurants and a 5 minute walk to the train station! We couldn't say more how warmly all the staff treated us - from check-in to check-out!
Stayed in March 2024
Reviewed: 7 March 2024
Joan
CanadaNothing
Absolutely fabulous
Stayed in March 2024
Reviewed: 6 March 2024
Lorraine
SwitzerlandThe mattress was a little hard for our taste but we were able to sleep ok
Super Location, but also quiet at night. Breakfast food and service always very friendly, as was the reception staff. Loved the ambiance and art work all over the hotel. Lunch food also very good.
Stayed in March 2024
Reviewed: 19 February 2024
Ermylos
United Kingdomlocation
Stayed in February 2024
Reviewed: 1 February 2024
Samir
EgyptAll was perfect
Beautiful interiors, staff took care of our very need, great location
Stayed in January 2024
Reviewed: 28 January 2024
John
United KingdomAll good
Central, clean, luxurious, friendly , relaxed
Stayed in January 2024
Reviewed: 25 January 2024
Anna
United KingdomThe only small complaint was the room was very hot and despite turning the heating off and opening a window was still too hot
Fantastic location and beautiful decor. Staff were incredibly helpful and always friendly
Stayed in December 2023
Reviewed: 15 January 2024
Bernardo
United StatesEverything Excellent
Stayed in January 2024
Reviewed: 8 January 2024
Puey
SingaporeNothing
Nice location , friendly staff ,clean room and wonderful breakfast
Stayed in December 2023
Reviewed: 7 January 2024
Anna
United KingdomThe bedroom was overheated. Even with the heating off and the window open.
The hotel was beautifully designed. Festive Christmas trees. The reception were welcoming and helpful. The best I have come across on my travels. The breakfast were excellent as were the staff. The room was well designed with a beautiful view of the church. Wonderfully designed bathroom.
Stayed in January 2024
Reviewed: 1 January 2024
Rhonda
United StatesThe room was warm at night, had to open the window, used sheer curtain for screen. If you take your card out of the power slot, your phones, etc will not charge
Breakfast was ok. Location was excellent. Our room was clean and comfortable. Staff was amazing and very kind and helpful.
Stayed in December 2023
Reviewed: 14 December 2023
Somesh
IndiaI liked the location, room and the staff was helpful and always smiling.
Stayed in December 2023
Reviewed: 11 December 2023
Paul
Maltasome small things: absence of mini bar; heating slightly inadequate but in reality cannot venture complaining
The location just cannot be better. The architecture of the square and of the hotel building and finish is sublime.
Stayed in December 2023
Reviewed: 25 November 2023
Veronica
United StatesLeaving the property.
Location, the rooftop has amazing views of Florence. Staff was amazing. Made dinner reservations last minute and accommodated me. Forever grateful.
Stayed in November 2023
Reviewed: 16 November 2023
Nathan
United StatesThe staff was the kindest and most responsive group I have ever encountered. The breakfast, facilities, care and style of the hotel was just magical.
Stayed in November 2023
Reviewed: 27 October 2023
Peter
United KingdomNot sure if this was just us, but we had a massive mosquito problem, between us, around 40 bites, most of them on me. The room has a mosquito repellent but each day the cleaner opened the window to air the room, two very uncomfortable nights after, and several days of creams and tablets.
The location was the main draw for the hotel, didn’t want to stay in a normal city centre box, even though we usually only sleep in the room, spend the days walking around the city and changing before dining out.
Stayed in October 2023
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