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  5. Reviews of Hotel Raffaello - Sure Hotel Collection by Best Western

Reviews of Hotel Raffaello - Sure Hotel Collection by Best Western 3 stars

Via Urbana 3, Rione Monti, 00184 Rome, Italy

#316 of 936 hotels in Rome

Guests' Choice

Review score

Based on 526 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.2

  • Staff

    9.4

  • Value for money

    8.3

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 31 May 2024

    7.0
    Nice hotel in good location with friendly staff
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Shower door let water go all over the floor, single small lift means long waits, stairs closed due to construction works.

    Good location and really nice staff

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location. Comfortable 3 star hotel with a nice rooftop bar

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    SIMPLE INTERIOR

    NO BREAKFAST

    Stayed in April 2024

  • Reviewed: 25 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Minor updates impeding foottraffic, but not a big deal

    Location

    Stayed in May 2024

  • Reviewed: 24 May 2024

    7.0
    Great location old building with issues
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Building is under construction and kind of messy

    Good location, elevator access, nice breakfast.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooftop menu could have been more extensive.

    The service was great especially helpful including rooftop service. Room beautfully decorated and comfortable. Hotel was undergoing renovations but so discreet you didn't notice. Very quiet and great location. ATM in the hotel an advantage.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Fantastic hotel, great location, friendly staff and very comfortable. Would definitely visit again!
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 5 nights

    The hotel was undergoing renovations whilst we were there, so there was the occasional building-work noise and areas looking a little untidy. That being said, the staff were very apologetic about the situation, and we don't feel it hampered our stay. I'm sure the hotel will be even better once work has been completed!

    Excellent hotel, ideally situated in the thriving Monti district with plenty of restaurants nearby. The hotel has a rooftop bar offering food and drinks too. All the staff were very friendly and helpful - we were very satisfied with the added offer to book our tickets for the Vatican Museum a day in advance, which meant we could skip the line for a more relaxed experience. The taxi booking service was also superb. Great breakfast offering many choices, comfortable room and overall a very pleasant stay.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Great value
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    The hotel is undergoing construction

    The beds were very comfortable and the rooms and bathrooms were recently renovated. The breakfast was good and it had gluten free options, but you have to ask for them.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Nice place in Rome
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Good location, friendly staff, good breakfast.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Once complete I would recommend this accommodation. Good price, Central location, comfortable rooms,food good
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The renovation work was the only thing that spoiled it. Impacted more on my mother in law who was on 5th floor. Noisy with drills and the staircases were not in a good state.

    Good location traditional with modern facilities - helpful staff. Really liked the roof top terrace

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    Convenient lift, nice size rooms, convenient location. Very helpful staff and free self serve coffee all day. Staff had direct line to taxi and could summon quickly at all times of the day.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Construction Working into the hotel were quite noisy and disturbing. The price for 1 night in standard room in this hotel was far away from being reasonable.

    Location very closed to Termini train station and few minutes walking to metro. Room was large and comfortable.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Excellent
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Overall there was nothing I didn't like about this hotel and, as previously said, we love Rome.

    We love Rome, and the hotel was only 10 mins from the Colosseum. Staff were very friendly, the hotel itself was very nice even though it is still undergoing some renovation. We were not disturbed by any work. The hotel is clean, the bed was very comfortable and the bathroom quite spacious.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    7.0
    Overall comfortable stay.
    • Leisure trip
    • People with friends
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    It was under renovation. There is no electric kettle in the room.

    Location and general facilities.

    Stayed in April 2024

  • Reviewed: 5 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    We got weird charge for minibar, but they cancelled it once we disputed it, at the end there were no issues and we would return.

    Location was great, lots of great restaurants and shops nearby, quite during night and most important near majority of sights. Loved the bed and bathroom was quite spacious.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    There was a bit of a smell from the drains in my room, likely because of the work that was going on. Nothing that a plug in the sink didn't solve.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    Great location, comfort and service
    • Leisure trip
    • Couple
    • Comfort King Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing bad to report. Although cosmetic works were being conducted, this did not impact our stay.

    Location, comfort, staff were excellent especially Massimo!

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Great place to stay for visit to Rome!
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Would have liked tea-making facilities in room, but was possible to make tea in lobby.

    Excellent location, close to Coliseum and train station. Plenty of restaurants nearby.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    Location

    Stayed in March 2024

  • Reviewed: 15 April 2024

    9.0
    We recommend this hotel for your stay in Rome.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights

    We were happy with the room and the service.

    The hotel is very close to Termini and metro and bus stops. Excellent location.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Superb
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Good location. Nice staff!

    Stayed in March 2024

  • Reviewed: 10 April 2024

    9.0
    Would recommend!
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    It's a steep walk to and from Roma Termini station and the hotel - this made walking from the station with luggage a little challenging.

    The accommodation was clean and I felt very comfortable. Great price for the facilities provided.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    A very welcoming place to stay
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    While we stayed, they were refurbishing . Although , the place was kept clean and staff ensured there was minimal disruption .

    The location was great , close to Termini Station . Some nice little coffee shops close by , a convience store 2 doors away and a short walk to The Basicilla Santa Maria Maggiore . The staff were great , friendly , professional and helpful. We had a room with a patio which was lovely to relax on and enjoy a coffee or glass of wine . The rooms were clean , lovely comfortable beds and the bathrooms were modern and bright . We didn't have the breakfast , but all the guests we spoke to praised it very highly and said it was lovely .

    Stayed in April 2024

  • Reviewed: 30 March 2024

    9.0
    Great
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Great hotel..perfect location

    Stayed in February 2024

Showing 1 – 25

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