Some of the amenities are a bit misleading (e.g. "spa" is just a sauna/steam room).

Great location just outside the main harbour. Very comfortable beds and rooms, and a fantastic breakfast.

Stayed in October 2023

Great property with 2min walking access to the vibrant bay of Portofino. Their transfer service to the sister property at Paragi Bay is wonderful. Concierge was helpful with bookings of boat tours, etc.

Stayed in July 2023

The room we stayed in ( Suite) was recently refitted, the shower location is unusual and some distance from the bathroom, this has a clear window overlooking nearby apartments that should be frosted. There is no hotel bar, it would have been good to have a bar / coffee facility for guests.

The welcome and staff hospitality is excellent, the hotel is well presented and very new following a recent refit. Location to Portofino centre excellent, we also used the shuttle service to visit the sister hotel and private beach, well worth a visit. The breakfast is superb and staff service outstanding.

Stayed in August 2023

very small room! no kettle or coffee in the room

location

Stayed in July 2023

small rooms

location

Stayed in May 2023

room had issues. safe didn’t work. temperature control panels was too bright at night. interfered with sleep as did the red blinking light on the ceiling. there was a bad odor on the floor and in the room. water pressure was poor.

staff was fantastic in every department and at Paraggi. location was great. breakfast was really good fiat shuttle service was convenient.

Stayed in May 2023

There was no view from the room at all, we had a small balcony area with a wall covered in greenery in front of the window, so the view was just that!

We had a lovely stay here, just 1 night. The staff were very pleasant, the hotel was clean and the breakfast was lovely. A little strange that scrambled eggs were included in the breakfast but any other type of cooked eggs, ie poached required a supplement! The parking at the hotel was free but very limited, however there is a large public car park nearby which we decided to use as we had found a parking space there ( of which there were few available ) and the hotel advised we would have to vacate any parking at the hotel the following day when we checked out. We planned to spend the day in Portofino after check out so this seemed to be a better option. This was our second trip to Portofino and we thoroughly enjoyed it.

Stayed in September 2022

Hotel was excellent Staff was very good. Wish the rooms were a bit bigger

Stayed in October 2022

It was expensive for the size of the room.

Stayed in September 2022

no view

high end facilities and very obliging staff

Stayed in September 2022

fantastic location, wonderful staff

Stayed in September 2022

no dining option, small common room, no service at terrace, price unappropriately high.

great breakfast, valet parking, friendly staff, shuttle to other hotel

Stayed in June 2022

I wish they had told us more about the other location, on the beach, before arrival or when we arrived. We learned about it but I would have liked to factor that in to our itinerary.

The staff was exceptional. The decor and design are stunning. Access to the beach club was amazing! The breakfast was perfect. We had our 7-year old son with us and it was perfect! We had a fabulous dinner at a local restaurant as recommended by the concierge - Gemeli was a wonderful experience. I would recommend coming back.

Stayed in July 2022

The rooms are tiny and the wooden floors just make too much noise.

Super friendly staff. Full of energy and ready to help and super positive.

Stayed in July 2022

Nothing

Great location , friendly and professional staff , quality breakfast

Stayed in September 2021

The bed was not comfortable at all And for the value of money I expected it to be the best comfortable bed

The team was wonderful and the hotel overall was nice

Stayed in August 2021

No bathtub as described in the room detail.

The location are very goos and the stuff are very friendly

Stayed in July 2021

Pet friendly and great breakfast and good location out of the noise

Stayed in April 2024

Advertised bar was actually in sister hotel a mile away. Impression of garden on photos was totally false. There was no tub & loungers, just a building site with no access. First floor of garden had chairs & was overgrown with weeds. Not told in advance.

Very small. Friendly staff. Convenient.

Stayed in August 2023

Excellent staff excellent service very friendly recommend it to anybody I know. Beautiful place so romantic. I really enjoyed it so much.

Excellent

Stayed in August 2023

It was tiny, the staff were extremely unhelpful especially considering it was a five star hotel -- for example when we arrived the man at the front desk didn't even help open the door or help with our bags even though we were the only ones there and had a baby. That night the alarm went off twice once at 1 am and at 2 am and no one even apologized the next morning. The room was so tiny it was laughable. We truly do not understand how this hotel is five stars -- it is an incorrect rating by any standard, and so terribly overpriced. If we had better understood the geography of the area, we would have just stayed in a less expensive place in town and received the same service (namely, no service). Do not recommend.

Honestly, do not recommend, overpriced, over-rated (should not be five stars) and no service.

Stayed in August 2023

We loved everything about the property. No complaints.

Stayed in August 2023

Excellent Location Great Staff

Stayed in October 2022

All was great

The atmosphere

Stayed in October 2022