Via Fuorimura 48, 80067 Sorrento, Italy
#64 of 88 hotels in Sorrento
Guests' ChoiceBased on 166 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.2
Staff
9.1
Value for money
8.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 June 2023
Minoo
CanadaRoom was quite small in a way that we had a hard time unpacking. So we didn’t. There is no kettle or coffee maker in the room. TV is actually more like a small monitor and ours had a vertical line going through the screen. Shower was very small specially if you are going to shave your legs. The bath gel and shampoo are the same pack and basically you have to use the same for all purposes. No soap dish (which is very easy to provide). Elevator is not up to standard. It is extremely small and not sure how safe it is if you get stuck. There are easy things to add to make one’s stay more pleasant. But in whole we had a good stay
Location is relatively good when you find the hotel. Staff are nice and friendly and helpful. Breakfast is descent and the best thing about it is that you can ask for freshly made pancakes and eggs for breakfast.
Stayed in June 2023
Reviewed: 9 June 2023
Caroline
United KingdomRather fierce manageress! Softer approach to customer care would have worked better. Daughter/daughter in law was delightful.
Pancakes At breakfast were delicious
Stayed in May 2023
Reviewed: 24 May 2023
Elgiz
Azerbaijannothing
The hotel is located in the central part of the city, the staff is very friendly, the rooms are extremely comfortable and clean. The price is very affordable. I strongly recommend this hotel to anyone who is planning a holiday in Sorrento and nearby areas.
Stayed in May 2023
Reviewed: 23 May 2023
Rahul
IndiaGreat location, friendly and helpful staff, very close to the station as well as the old town. Would love to stay here again during my next visit to Sorrento.
Stayed in May 2023
Reviewed: 8 May 2023
Shelley
United StatesLovely family owned hotel in a convenient location to everything. Breakfast was excellent with personal service. The staff is exceptional- so friendly and they get to know you. It was like staying with friends. I felt safe and appreciated. I love this hotel! I definitely recommend it and would love to stay there again.
Stayed in May 2023
Reviewed: 4 May 2023
Jane
United KingdomThe shower water didn't drain quickly enough. By the time I finished my shower I was ankle deep in water. Noise from the traffic outside, even with the doors closed.
The bed was nice and firm. Location excellent. They let me check in early which was great.
Stayed in May 2023
Reviewed: 11 April 2023
Silvia
NetherlandsRoom was cold, when we complained they told us that the heating broke and that we could change hotel but unfortunately we did not have time to do that until the last day due to a very tight agenda and when we asked for a refund on the booking they accused us of ‘blackmailing’. Also the shower drainage and shower hose did not work, making showering difficult and unpleasant. Bathroom was smelly. Breakfast buffet was very limited in choice and quality. We were accused of “stealing” and were called impolite because due to our tight schedule we took literally 4 slices of ham and 2 of cheese to eat on the go. The owner was then standing next to us to check our every move during breakfast. Finally when the last day we had enough time to change hotel and told them that we would like to change, they told us that we “better leave as soon as possible”, basically kicking us out! Very shocked about all of the drama and emotions this family seem to have, definitely not a pleasant stay. New hotel was much better quality for lower price, so Hotel Savoia is not good value for money.
Very good location, close to train station
Stayed in April 2023
Reviewed: 16 January 2023
Maria
CanadaRoom was pretty sparse.
Within walking distance of the center, nice breakfast buffet.
Stayed in November 2022
Reviewed: 29 October 2022
Victoria
United Kingdomnothing
great location. very friendly and helpful staff. very clean and generous breakfast choices.
Stayed in October 2022
Reviewed: 9 October 2022
Cezary
United KingdomHotel is a 1 floor or 2 in the old building. Not so great for noise cancellation from busy street, full of loud mopeds...rooms need updating, please don't forget the windows. Old...
Location. Outside busy areas but still noisy. Balcony has a nice view. Breakfast was nice, italian style thou...spacious refurbished bathroom.
Stayed in September 2022
Reviewed: 1 October 2022
Ishar
FinlandThe beds were not comfortable and the rooms had a weird, musty smell. The bathroom was very small for a room meant for 4 people. The bathroom cubicle also had fungus in its crevices. The aircon kept going on and off. Despite our initial request for a kettle in our room - while booking the room - there was no kettle made available. The eggs served at breakfast were overcooked and partially burned.
The location was very good.
Stayed in September 2022
Reviewed: 28 September 2022
Ranbir
CanadaWashroom shower was clogged. When taking a shower, the tub filled up. We told the staff multiple times and they didnt do anything. I hated the washroom so much.
Good location.
Stayed in September 2022
Reviewed: 16 September 2022
Eunsun
South Koreanothing
everything is good!!!!
Stayed in September 2022
Reviewed: 13 September 2022
Andrew
United StatesThe air conditioning didn't work in our room, so we were put up in another hotel nearby, which was not great. The transfer to and from the other hotel was not smooth. The bathroom light flickered. There was mold in the shower and hairs in the bidet. When we checked out, they almost charged us for an extra night. Seemed like a slipshod operation.
Location was OK. It was a two block walk to the train. Balcony was nice. Booking.com requires a minimum number of characters to get "what I liked" into the review, but there isn't much more to say
Stayed in September 2022
Reviewed: 11 September 2022
Martin
United KingdomNoisy cleaners early in the morning (8am). Mould and dirty shower. Ants! Average breakfast, strong sewage smell from the toilet.
Great location and welcoming staff.
Stayed in September 2022
Reviewed: 9 September 2022
Marcos
Venezuelavery rude people, we complained because the air conditioning did not cool and the next day they kicked us out of the hotel and we had a 6-month-old baby, the next day we were all with the baby looking for a hotel stranded on the street
very rude people, we complained because the air conditioning did not cool and the next day they kicked us out of the hotel and we had a 6-month-old baby, the next day we were all with the baby looking for a hotel stranded on the street
Stayed in September 2022
Reviewed: 2 September 2022
Neeraj
United Kingdomn/A
great location, exceptional hosts- welcoming, helpful, very professional and they speak good English.
Stayed in September 2022
Reviewed: 31 August 2022
Alicia
Austriabreakfast is very poor,no choices
staff are nice and helpful
Stayed in August 2022
Reviewed: 30 August 2022
Yanqing
United Kingdomwe had a very pleasant stay. we also enjoyed the nice food in the hotel’s restaurant.
Stayed in August 2022
Reviewed: 28 August 2022
Rebecca
Irelandnothing
the location
Stayed in August 2022
Reviewed: 26 August 2022
Virginia
United Statesall was perfect
The staff was wonderful, the room was super clean and the breakfast was fantastic. The hotels location is unbeatable.
Stayed in August 2022
Reviewed: 22 August 2022
Mariche
North MacedoniaEverything was fine for our 3 day stay in Sorrento. Location, breakfast, very friendly staff. Don't miss the restaurant for lunch or dinner.
Stayed in August 2022
Reviewed: 19 August 2022
Imane
NetherlandsEverything was perfect !
Perfect Location Lovely staff
Stayed in August 2022
Reviewed: 12 August 2022
Amy
United KingdomWe stayed here for two nights in July, everything was great. It is located a short walk from the main area which is very convenient, and the train station is a few minutes walk down the road. We also walked to the port for a day trip to Capri, the only point to note is on the way back its uphill because the port is at sea level and the main section of Sorrento is raised up. The breakfast is really good, with a selection of items. Our room had air con which helped with the summer weather. Also Torna a Surriento Trattoria is a nice little restaurant a few minutes walk up from the hotel, its a great restaurant and I would recommend a visit but the only advice is to book or try to turn up before/at opening time for a chance to get a table. We would return when we next visit Sorrento.
Stayed in July 2022
Paris, France
Knysna, South Africa
Nürnberg, Germany
Plano, USA
San Pedro de Atacama, Chile
Roccella Ionica, Italy
Sarasota, USA
Minsk, Belarus
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content