Via Sereno Luigi 3, 13100 Vercelli, Italy
#4 of 8 hotels in Vercelli
Guests' ChoiceBased on 29 hotel reviews
8.1Cleanliness
8.6
Comfort
8.3
Location
8.8
Facilities
8.0
Staff
8.9
Value for money
8.3
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 13 May 2024
Manfred
AustriaThe reception opens only at 17:30. This was not communicated by booking.com. It is also not written on the entrance door. There are two phone numbers written, but at none of these anyone picked up the phone. I was close to look for another hotel, as I thought this one is closed. More disturbing was the service at the restaurant. I ordered a wine from the very extended wine list. The waiter came and without showing the bottle he started to open a different one. When I complained that this is not the wine I have ordered, he noted shortly that the other one is not available. The wine, although much younger was fine. However, at the end I was charged the much more expensive wine originally ordered.
Stayed in May 2024
Reviewed: 30 April 2024
Jeremy
United KingdomFriendly staff.
Stayed in April 2024
Reviewed: 19 October 2023
Patrick
SingaporeThe room are a bit tired and some renovation
The position and the lady who welcome us
Stayed in October 2023
Reviewed: 17 October 2023
William
United KingdomThe restaurant is exceptional.
Stayed in October 2023
Reviewed: 1 October 2023
Joe
United KingdomWe arrived at the time notified to the hotel and it was closed. Rang their number but no reply. Someone turned up after an hour. No apology.
The hotel was well located. Pleasant town and the room was clean, neat, and tidy.
Stayed in September 2023
Reviewed: 8 June 2023
Johannes
Germany- no WLAN reception in the second floor (room 19); - communication very difficult (no English; Spanish doesn’t seem to help much either); - overall a bit expensive for what you get compared to value-for-money in hotels in Aosta/Piemont
- nice rooms, relatively modern (bathroom very modern) - peaceful breakfast atmosphere and breakfast of excellent quality
Stayed in June 2023
Reviewed: 18 January 2023
M
Netherlandsstaff very friendly, every morning a different cake for breakfast
Stayed in December 2022
Reviewed: 22 July 2022
Rita
United KingdomThe wifi wasn't great.
The location was good, the family owners were delightful and the restaurant was excellent. Parking locally was also easy.
Stayed in July 2022
Reviewed: 16 July 2022
Michael
United StatesHotel run by a family, friendly, very accommodating and helpful. The owner drove me to the PO some distance away. Excellent restaurant attached. Rooms spacious. A good breakfast and experience.
Stayed in July 2022
Reviewed: 14 July 2022
Anna
GermanyThe room was very clean, the bed comfortable and the staff very friendly and very accomodating. For breakfast, a typical Italian sweet breakfast was served - I recommend to try the croissants. I spontaneously stayed as well for the dinner that was delicious, too.
Stayed in July 2022
Reviewed: 5 November 2023
Said
GermanyNo elevator ! Made of “emotional and traditional” but….a matter of taste!
Stayed in November 2023
Reviewed: 4 November 2023
Denis
United KingdomWe like because the staff is very kind and friendly. The Hotel is very clean and cozy. The breakfast is amazing.
Stayed in November 2023
Reviewed: 1 May 2023
Trevor
United Kingdomvery nice friendly hotel with great service
Stayed in April 2023
Reviewed: 3 December 2022
Ekaterina
RussiaThe breakfast was very good. The home made apple pie was delicious.... uncredibly delicious ( I took a small piece with me after check out) Unfortunately the Restaurant was alteady fully booked and we coud not have a dinner ...
Stayed in November 2022
Reviewed: 14 September 2022
Girl
United KingdomThe attitude of the staff/owner was very poor. We had booked a table at the restaurant and when we confirmed out booking on arrival, we were casually told that they had had a busy lunchtime and therefore were not opening the restaurant that evening. No apology. We asked for recommendations for other places to eat and were told, just look around there are plenty. We went out and when we returned later that afternoon, the bar, restaurant and garden were all locked up and there were no staff on the premises at all. We felt that we ought to have been told in advance that the restaurant was not going to be open and given the opportunity to cancel our booking for the hotel. It also ought to be explained that the facilities shown in the photographs apply to the restaurant NOT the hotel. The bedroom was dark and shabby, very dour. Other public areas for the hotel customers, likewise. The room had aircon and a TV but no tea or coffee making facilities and as the bar was shut most of the time we were there, there was nothing to drink other than water. The bed was very hard and uncomfortable. It is billed as a hotel-restaurant but the restaurant is the main enterprise, and the hotel is an extra which is neglected, and the customers are not treated well. There were no hotel staff on the premises after midday during our visit. The WIFI only works well in the parts of the establishment used by the restaurant, so not the hotel room and not the breakfast room. It is true that it is family run, but the family were not well versed in customer care. I feel that the posting on booking.com is somewhat misleading, hence the very low mark given.
We chose the hotel because of the photographs of the garden and the description of the restaurant. The impression is given that hotel guests will have access to the garden and the bar. Unfortunately, the restaurant was closed for the whole of our 2-day stay and access to the garden and the bar were also closed. The bathroom of our room was newly renovated and was good. Breakfast was basic but of the 2 mornings we were there, there was a home-made tart. Other than that, there was small biscuits, some fruit and cornflakes, tea or coffee and bought in cornetti. Nothing special. We were allowed to sit in the garden in morning, but were rather rudely asked to leave as they had to lock up and leave to get their lunch. After that, the garden was again closed to hotel guests. If you just want to stay the night and then leave first thing the next morning, then maybe this would work for you. It didn't work for us! The hotel knew that and didn't care.
Stayed in September 2022
Reviewed: 30 May 2024
Monteath
AustraliaThere are no comments available for this review
Stayed in May 2024
Reviewed: 30 November 2023
Paolo
ItalyThere are no comments available for this review
Stayed in November 2023
Reviewed: 11 April 2023
Sarah
SwitzerlandThere are no comments available for this review
Stayed in April 2023
Reviewed: 13 September 2022
Marin
CroatiaThere are no comments available for this review
Stayed in September 2022
Reviewed: 6 July 2022
Omos
ItalyThere are no comments available for this review
Stayed in May 2022
Reviewed: 3 June 2022
Patrick
United KingdomThere are no comments available for this review
Stayed in May 2022
Reviewed: 3 October 2021
Martin
GermanyThere are no comments available for this review
Stayed in October 2021
Reviewed: 17 May 2024
Damiano
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 9 August 2023
Stefania
PhilippinesThere are no comments available for this review
Stayed in August 2023
Showing 1 – 25
Sundsvall, Sweden
Eger, Hungary
Kinsale, Ireland
Akita, Japan
Guanshan, Taiwan
Révfülöp, Hungary
St Pete Beach, USA
Sao Paulo, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content