Customer Service

Stayed in October 2023

They start cleaning the other rooms early and the walls are thin, so be ready to wake up even if you don’t want to yet. Even being on a high floor you hear a lot of noise from the street below, also late at night, but that’s the price of being so central. It’s a couple of flights walking up, but I knew that already before booking.

Central location in Siena. Comfortable. Facilities were clean.

Stayed in October 2023

Fabrizio was very easy to work with. Excellent city center location!

Stayed in September 2023

There was no air conditioning, only a big fan. It was not very hot when we were in Siena (around 25 degrees Celsius) so it was fine for us, we can imagine that if it is hotter it would be nicer to have air conditioning. The shower was quite small, no problem for us, but maybe something to keep in mind for others.

The property was at a great and beautiful location in the center of Siena. The room was very beautiful whit a lovely view. The bed was comfortable and big. There was a fridge in the common area and there were 2 shared bathrooms which where totally fine. We had a great stay!! The owner was very happy to help with everything and was able to answer all of our questions very fast via WhatsApp.

Stayed in August 2023

3rd floor/stairs

cleanliness, vicinity to major tourist sites, painted ceilings

Stayed in August 2023

We didn’t really have any issues, it was quite basic I suppose a bit expensive for what you get.

It was nicely located in Siena although from the train station you would need to use a taxi or bus. It was nice and clean and had a living area and two shared toilets, so you don’t have to worry. If one is occupied. It’s just self check in/out with the owner which worked well for us. And also we had a lovely view from our window in the morning which was nice :)

Stayed in July 2023

Flat is very warm without air conditioning. There is a fan though.

Amazing host, very friendly and helpful. Very clean flat at a good location within walking distance of all attractions. Private terrace. Two shares bathrooms which are very clean.

Stayed in July 2023

Well, my wife has mobility issues so the number of stairs from the street to the apartment was a real challenge.

The location was excellent. The accommodation very clean, simple but comfortable. We loved the painted ceilings and city views from the windows.

Stayed in May 2023

the room smelt of smoke

perfect location and very comfortable bed. was really nice to have a spare blanket thank you.

Stayed in December 2022

Due to the narrowness of the street, it is relatively noisy at night and in the morning.

Casa Antonella is located very central and conveniently located. You can easily reach everything within walking distance. The rooms are on the top floor and you have a beautiful view. Fabrizio can be reached at any time by mobile phone and answers immediately.

Stayed in November 2022

It was a bit of a climb to the 4th floor, but we are happy to have had the workout! There were only a couple of outlets, so it was challenging to keep our electronic devices plugged in, but it worked out by unplugging other things.

Hot pot in the room, along with instant coffee & tea, was great! Lovely painted ceiling & ceramic tile on the floor! Nice common room with books to share & a table with chairs! There were two separate bathrooms, so even though we did not have a bath in our room, we never had to wait to use a bathroom. Great location & value. Easy to communicate with host via WhatsApp. Very responsive host!

Stayed in September 2022

The water is a little bit not hot enough, but it's fine

Very clean. the host is kind and always reply you immediately

Stayed in September 2022

very god location, within a walking distance from major tourist attractions

Stayed in September 2022

nothing

very central location in the heart of Siena. lovely balcony and view. bedroom had a kettle and there was a fridge in the communal area. spotlessly clean and helpful staff. check in was very easy.

Stayed in August 2022

The street is a bit noisy and the light enters the room (fixed wooden blinds), but ear plugs and a sleep mask solve the problem. The stairs may be a problem to some

The room was big and with all commodities, the bathrooms were good and clean. Fabrizio is very nice and offered advice on the best way to get to Firenze

Stayed in June 2022

The living room is spacious. The room has a balcony. clean and comfortable. The location is convenient, easy to everywhere. The owner speaks English very well. He is nice and friendly, reply quickly.

Stayed in April 2022

No soap in shower room. Located top floor no lift.

The room was big and bed room is nice! Value for money and good for short stay.

Stayed in April 2022

Wasn't very soundproof from street noise. Struggled to sleep the second night because of it.

In general a good stay with a nice host

Stayed in January 2022

Was cold as standard Italian flats in winter. We could leave our luggage only until 12

Location, view, Italian style

Stayed in January 2022

Clean and Comfortable room! Great location! Easy to reach everywhere in few minutes!

Stayed in December 2021

Shower is leacking and it could be cleaner, but this is just a detail. A kitchen towel could be provided as a part of a towel set

Perfect location, a very good price-quality ratio

Stayed in November 2021

Toilet was shared.

Stuff was super nice, clean and super central.

Stayed in September 2021

Unfortunately street under out windows was sooo loud. We couldn´t sleep at all.

Location is perfect, everything is close.

Stayed in August 2021

You can hear everything. We slept in the room by the door entry, and every time someone would leave or enter throughout the night we would wake up startled - and none of us are light sleepers... It would’ve been nice if there would have been more kitchen utensils, and equipment... E.g. a kettle would have been nice. Little bit too pricey for what you get... but location, coziness and cleanliness makes up for it a great bit.

We are two friends who stayed for 3 nights in July 2021. The location was great - all major Siena spots within walking distance. The room was neat, and had a cute decor. We did not meet the owner in person, but via text he was very helpful.

Stayed in July 2021

Excellent position.

Stayed in January 2024