The extra bed was not very comfy, as it was more a kid's size. For two friends travelling a matrimonial bed does not work. While booking the room I paid extra attention to get a different solution, but apparently something went wrong

Super friendly staff, good location. Got great tips for restaurants.

Stayed in May 2024

Difficult to find. The sign of the hotel from outside is not easy to see. The lift is small and was out of order one day. Very early check out - 10.00am

Great location - near to everything. Good sized rooms and polite reception staff. Very clean. Very near to metro station Toledo

Stayed in March 2024

The staff was amazing especially Noemi who was like our guide and was extremely helpful and available as she designed a personalized guide for our stay.

Stayed in March 2024

The check-out time is a way too early. 10 o'clock is too soon no matter if you wish to sleep longer or your plane is very late in the evening and you wish to have some rest before further visiting.

The hotel is clean and comfortable (tea facilities i the room were super nice). The Ladies at the reception were very friendly.

Stayed in March 2024

Perfect location, excellent hotel, simply perfect!

Stayed in February 2024

It has some of the drawbacks of an old building. If you are coming with big cases, even though there is an elevator, you will go through some stairs.

The staff was very gentle

Stayed in January 2024

Its a bit difficult to find

It’s very central. The staff are helpful & friendly. The room was spectacular.

Stayed in January 2024

The rooms are rather "quaint", but we expected that from the pictures

Room was a decent size, comfortable and quiet. Staff was friendly and accommodated our late check in.

Stayed in November 2023

Everything was fine. The staff is very kind and helpful

Stayed in December 2023

Unfortunately no breakfast available but there is plenty of cafés around. The sign of the hotel outside somehow difficult to find.

I loved the mysterious entrance that doesn't reflect the standard of the Hotel , the location is just perfect 4 metro stops from the train station. The Staff is smiling helpful and friendly. We loved it.

Stayed in November 2023

very clean . comfortable large bed. staff very helpful and informative. Best location ever.

Stayed in November 2023

Though the hotel has an excellent location , the street is really noisy and overcrowded .

The staff was very attentive and helpful . The room was clean and big enough.

Stayed in October 2023

The water pressure was poor but that was a minor inconvenience.

The property is bang in the middle of Via Toledo. Its very close to the metro. Its in one of the best streets in Naples

Stayed in October 2023

Nothing

Great location

Stayed in October 2023

Because it's on a main shopping street, Sat night can get a bit noisy even with the sound proof windows. You can also hear the noise from other tourists coming in/out their rooms. There's no breakfast included, but there are tons of cafe downstairs. Would be great if the hotel offers free water though. Also there is an elevator, but you need to get off on floor 2 then walk down a few steps. We totally missed that the 1st time. It can be easily resolved if the the hotel provides a sign at the exit of the elevator.

We are very happy with our stay at this hotel. The location is great! Walkable to a lot of places. Also very easy to reach via metro. The room size is decent, bed is comfy, and everything is clean. You leave the keys at the front desk which is 24hr, so super secure!

Stayed in September 2023

When using jacuzzi it did not work and instead leaked the waters to the bathroom floor. We told it to reception but nothing happened. Maybe she did not understand, that problem is in the tubes, not in the bath, so it needs a plumber. Or maybe she did not get the plumber. We were not informed. But you can see it was not fixed, when waterpressure is not normal.. However, few days stay, we manage, but! We bought more expensive suite because of fex. jacuzzi. And we were not offered any compensation. Note to myself, before booking, ask hotel if things are working in the room. And note to hotel, if you cant check and maintain jacuzzis, put a luxury shower instead to the room and skip the tub.

Location is fantastic, staff is very nice, room was big and cosy.

Stayed in October 2023

The staff was fantastic. We saw three employees at the front desk during our stay. All three were polite and helpful with our questions. Roberta gave us terrific recommendations. For our first visit to Naples, we chose a great location by staying here. We walked in every direction. The Metro was nearby for getting to the train station after check out. We arrived by ferry and left by train. Both were convenient to the hotel location. We didn't mind the steps to the lobby. We like steps. It was nice to be a little bit away from the busy streets of Naples.

Stayed in September 2023

Nothing

All was great. Good location in center with quiet room, & very helpful staff.

Stayed in September 2023

Nothing - our room was facing a quiet alley but if you’re facing the main road, it could be noisy at night.

Great location right in the center and nicely decorated hotel area. Air conditioned room.

Stayed in September 2023

Receptionist was so lovely and handprinted us a list of recommendations for food. Location was unbeatable in the heart of all the action! Would stay again

Stayed in August 2023

The elevator was quite old,no information displayed at all

The location was very good,quite central,close to most of the points of interest

Stayed in August 2023

The air conditioning was not cool enough!

Staff was wonderful!!

Stayed in July 2023

Nothing

Staff was great! Room is confortable! Location is amazing!

Stayed in July 2023

Excellent location near the Toledo metro station. The hotel is meticulously furnished in a vintage style, with many rooms overlooking Via Toledo. Excellent staff.

Stayed in June 2023