Via Panzani 19 (nero), Santa Maria Novella, 50123 Florence, Italy
#226 of 375 hotels in Florence
Guests' ChoiceBased on 534 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
9.6
Facilities
8.0
Staff
9.3
Value for money
8.3
Free WiFi
8.5
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End of dialog contentReviewed: 5 December 2022
Dennii3
ChileThere's not good noise isolation and you might hear the noise from the kitchen from 7.30AM onwards.
Very friendly staff. They got in touch with me through whatsapp prior to our arrival to have everything ready. We stayed with 2 pets and we didn't have any trouble with them. The location is really convinient when traveling by train. Breakfast was also really good. We could store our luggage before checking and after checkout and also checkout a bit later.
Stayed in December 2022
Reviewed: 16 November 2022
Christine
United KingdomWasn’t an issue for me, but there are 4 levels and no elevator
Central location, friendly helpful staff, delicious breakfast
Stayed in November 2022
Reviewed: 9 November 2022
Reisen
Germanyview from room
clean room, location close to main station and main sightseeing
Stayed in October 2022
Reviewed: 8 November 2022
Bianca
RomaniaThe window in the bathroom was not closing properly and given the fact that it had a slide door we felt the cold in the room. We managed to keep a warm temperature by keeping the AC running on +.
The location, very close to the center. The staff was extremely helpful and kind and 10 points + for the breakfast.
Stayed in November 2022
Reviewed: 31 October 2022
Petr
Czech RepublicCity tax 45,-€/5 nights was more than expected
Stayed in October 2022
Reviewed: 29 October 2022
Kenneth
United StatesThere is no elevator, but staff helped with the luggage.
Great location close to Sta Maria Maggiore Station. Really friendly and helpful staff. Good breakfast buffet. Comfortable room.
Stayed in October 2022
Reviewed: 24 October 2022
Sue
Australiait was good
the staff were incredible - I had a sore tooth on the weekend and the gentleman at the front desk arranged a dentist visit and called me while I was out and about to let me know the time of my appt
Stayed in October 2022
Reviewed: 23 October 2022
Wilson
United StatesNo elevator. must carry luggage up the stairs
Great location.
Stayed in October 2022
Reviewed: 21 October 2022
Sue
Australiagreat location
Stayed in October 2022
Reviewed: 17 October 2022
Marlene
United KingdomWe are both in our 70s and had a room on the second floor with no lift access. Fortunately the staff were excellent and ensured our cases were delivered to our room and also brought down at the end of our stay.
Very central location next to Tram terminus. Excellent sized room. Lovely fresh breakfast with a wide choice available.
Stayed in October 2022
Reviewed: 15 October 2022
Fernanda
CanadaRoom was a little small… but for a Solo Travel perfectly fine. Please note there is no elevator; however, front desk very cheerfully puts your bags in your room and will bring them down if you let them know when you are leaving. Located by the train station so outside looks a little ”sketchy”, do not let this deter you as the inside is very clean and pleasant. Door is locked at all times and you have a code so very secure.
Very conveniently located. The staff from the front desk to breakfast were so very helpful and pleasant. Front door has the added security of being locked and you receive a code for entry when you check in.
Stayed in October 2022
Reviewed: 12 October 2022
Vivek
IndiaProperty - No lift/elevator the disappointing factor. Though the staff were very efficient in handling our luggage. Yet with my old parents it was difficult to move in and out 2 or 3 times in a day.
Breakfast - English Cold Location - Excellent, near the city centre and train station Room - Some parts needs improvement Rooms are very spacious.
Stayed in October 2022
Reviewed: 1 October 2022
Anna
IsraelEverything was fine
The hotel is close to the train station but also to the center and is located on a nice street.
Stayed in September 2022
Reviewed: 30 September 2022
Marija
LithuaniaThe was NO wifi in our room. The shower was in the middle of the room and had no doors. It was quite cold to take a shower and after that the room was humid.
Good location, staff was very nice.
Stayed in September 2022
Reviewed: 28 September 2022
Alejandro
MexicoThe Bed and Pillows
Location, Breakfast, Staff, Bathroom and Big Room
Stayed in September 2022
Reviewed: 25 September 2022
Silvana
BulgariaVery noisy street in front of the hotel!
Very clean, great location!
Stayed in September 2022
Reviewed: 25 September 2022
Sue
Australiagood location, quiet and clean.
Stayed in September 2022
Reviewed: 22 September 2022
Helge
Germanyquite small
Laurent the young man at the desk was very very knowledgeable and always smiling!
Stayed in September 2022
Reviewed: 18 September 2022
Sultan
Saudi Arabiadifferent than the pictures was provided by the hotel
Great location
Stayed in September 2022
Reviewed: 14 September 2022
Geraldine
Singaporethe stairs and no elevator
the breakfast
Stayed in September 2022
Reviewed: 10 September 2022
Logan
United StatesWish there was more than one iron.
Stayed in September 2022
Reviewed: 8 September 2022
Chantelle
AustraliaGreat experience
Stayed in August 2022
Reviewed: 5 September 2022
Svetlana
Lithuaniavery strange bathroom
nice, convenient location,
Stayed in September 2022
Reviewed: 2 September 2022
Maria
Switzerlandlocation
Stayed in September 2022
Reviewed: 28 August 2022
Victoria
United Stateswall are not even close to soundproof than I expected
very close to everything
Stayed in August 2022
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