Borgo San Jacopo 14, Santo Spirito, 50123 Florence, Italy
#22 of 374 hotels in Florence
Guests' ChoiceBased on 194 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
9.8
Facilities
9.4
Staff
9.5
Value for money
8.6
Free WiFi
8.5
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End of dialog contentReviewed: 14 April 2024
Marcio
BrazilExcellent location, extremely well decorated and tidy! The staff is fantastic, politely treating every guest, and going above and beyond to please us! I got there because my previous hotel in the last minute did not confirm the reservation and what a wonderful surprise I had! A calm spot right in the middle of one of the most busy pints of Florence- Il Ponte Vecchio!
Stayed in April 2024
Reviewed: 22 March 2024
Christina
United StatesThe room was quite small for two people. Some tight spaces just to move around.
Location was great and easily accessible to Florence
Stayed in March 2024
Reviewed: 19 March 2024
Priya
CanadaWhat didn't we like? The moment you got out of the car there was someone to greet you and help with your bags. The staff where so friendly. The rooms were well equipped and had everything that you would want for a comfortable. If there was anything missing, one simple call and it was sent to you. We also had the most amazing breakfast added into our stay. Overall we could not have been at a better spot during our time in Florence. Really appreciated this stay.
Stayed in March 2024
Reviewed: 14 March 2024
Livija
LatviaNothing.
Excellent hotel with amazing view. Friendly staff. Excellent breakfast.
Stayed in March 2024
Reviewed: 1 March 2024
Abdullah
KuwaitThe coast is too much .
The breakfast was tasty , the staff was welcoming and helpful .
Stayed in February 2024
Reviewed: 16 February 2024
Sarah
United StatesGreat location and exceptional service.
Stayed in February 2024
Reviewed: 7 December 2023
Ipek
TurkeyNothing
Everything is magnificent
Stayed in December 2023
Reviewed: 10 November 2023
William
United StatesHaving the TV’s come on automatically when the door is opened is annoying, especially when you must raise one out of its cabinet just to turn it off.
Excellent breakfast included with the room and location on the Arno is perfect for experiencing Florence.
Stayed in November 2023
Reviewed: 30 October 2023
Andrzej
Polandfor this qualty hotel breakfast is rather avarage
Stayed in October 2023
Reviewed: 20 October 2023
Jill
United StatesBeautiful. A dream come true.
Stayed in October 2023
Reviewed: 2 October 2023
Gaye
South AfricaThere was nothing I did not like.
Excellent location. Lovely room and great staff. The snacks with drinks are amazing. One staff member, called Martha, was particularly helpful.
Stayed in September 2023
Reviewed: 2 October 2023
William
United StatesNothing! It was a great but short visit for us. We had an airline cancel a flight and we had to stay for two more days and left at 4:15 this morning. Ingrid was great with helping arrange a taxi for such an early departure.
Did not eat breakfast either day. Great location
Stayed in October 2023
Reviewed: 13 September 2023
Juliana
ColombiaThe location was great, the view of the bar amazing. The room was nice.
Stayed in August 2023
Reviewed: 5 September 2023
Steve
United StatesGreat location and amazing service. Close to all the sights.
Stayed in September 2023
Reviewed: 24 August 2023
Elena
CyprusEverything was perfect
Perfect location. Top view of ponte Vecchio. Polite staff
Stayed in August 2023
Reviewed: 15 August 2023
Jane
United StatesBreakfast was bountiful and delicious
Stayed in August 2023
Reviewed: 16 July 2023
Wee
United KingdomNothing
The location was excellent. The room was so luxurious & comfortable. The staff were all so friendly & efficient. The best part was the view from our room!
Stayed in July 2023
Reviewed: 2 July 2023
David
United StatesNothing, everything was great!
Everything. Service was incredible. The room was a great size and clean. Great views. Couldn't ask for a better hotel.
Stayed in July 2023
Reviewed: 29 June 2023
Carolynn
GreeceLocation. Exceptional hospitality. Our room in the medieval tower. Nothing not to like.
Stayed in June 2023
Reviewed: 14 June 2023
Lisa
United StatesThe location is amazing and the property is gorgeous.
Stayed in June 2023
Reviewed: 11 June 2023
Yoke
SingaporeService can be better at the breakfast place.
location and the hotel is very nicely decorated.
Stayed in June 2023
Reviewed: 16 May 2023
Ian
United KingdomBreakfast excellent, service a little slow at key times
Stayed in May 2023
Reviewed: 6 May 2023
Shelley
New Zealandgreat location, amazing staff, great breakfast.
Stayed in May 2023
Reviewed: 1 May 2023
Charlotte
United KingdomExcellent location with super-helpful staff.
Stayed in May 2023
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