Calle Delle Rasse, Castello 4541, Castello, 30122 Venice, Italy
#272 of 300 hotels in Venice
Guests' ChoiceBased on 674 hotel reviews
7.2Cleanliness
7.6
Comfort
7.6
Location
9.4
Facilities
7.0
Staff
7.8
Value for money
7.3
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 May 2024
Adam
PolandBreakfest
Close to center
Stayed in May 2024
Reviewed: 12 May 2024
Al
United KingdomHotel very tired and overdue a refurb
Good location - breakfast team friendly
Stayed in May 2024
Reviewed: 8 May 2024
Dan
United StatesThe room was a little dark. We did not opt for the breakfast but it is in the other building.
The location was great and the room was spacious. The hotel actually has several properties we stayed about a block away from the main hotel which was fine.
Stayed in May 2024
Reviewed: 30 April 2024
Wanda
CanadaA little dated.
Great location and easy to get there from the water us. Room was good, we only stayed one night.
Stayed in April 2024
Reviewed: 16 April 2024
Kathryn
United KingdomThe FOUR flights of stairs with a suitcase! I knew there was no lift and I would need to be able to carry my bags up some stairs. However, the number of stairs, steepness and width were an issue with suitcases and we were put on the top floor! There was no offer to help with bags. The bathroom door did not shut, the fridge did not work and the shower was challenging to access (climb over the bidet!) Breakfast was very limited and the same every day.
Location is excellent; right round the corner form St. Mark's Square. Breakfast was provided, but extremely limited (a croissant and drink)
Stayed in April 2024
Reviewed: 14 April 2024
Silvia
EcuadorThe room was not on the hotel building and the room was really hot and they don’t let you turn in the air conditioner
Room was nice but when i got there they change me to another building and we have to walk, no one help you with the bags and they didn’t let me turn in the air conditioning.
Stayed in April 2024
Reviewed: 10 April 2024
Παντελής
GreeceIt's too small room so it's difficult to move in it. It's not comfortable for a couple. There are many stairs. That's why it's not good for older guests!!
It's great position near the Saint Marko square!! It's very quiet place!
Stayed in April 2024
Reviewed: 1 April 2024
Alexandru
Romania-Check-in process, recieptionis (the elder man). The young one and the lady were super kind. -bathroom (shower)
The only good thing for this hotel is the location, near San Marco square. Don't expect nothing, one of the receptionists is kinda impolite, the cleanliness is let's say not what i would have expected, the shower is very old and after all, definitely is not worth the money.
Stayed in April 2024
Reviewed: 27 March 2024
Juan
ItalyWhen I arrived to the hotel at the agreed time, I waited 10 minutes while one of the staff gave instructions for the next day to other employee. I lifted all my families' luggage to the first floor and waited there until they told me our room was in other building and I had to carried them to the street and uploaded them again 2 floors again in the other building. Same for checking-out, no elevator or help. The breakfast was really poor, just a croissant and some coffee. Also there are no mosquito nets on the windows and they were mosquitos, would not like to stay there on summer.
Hotel was really clean and beautiful decorated. Most of the staff was super cordial and attentive. The location is excellent, really convenient. The price for the services provided is great. Internet worked perfectly during my stay -not always the case in other hotels- and I needed to work so it was an important aspect.
Stayed in March 2024
Reviewed: 25 March 2024
Dodd
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 20 March 2024
B
AlbaniaIs Old . But maybe all Venecia is like that
The location is perfect and the staf gentile
Stayed in March 2024
Reviewed: 18 March 2024
Phil
United KingdomBreakfast
Brilliant location. Room nice and clean. Breakfast needed some fruit, cheese and cold meats
Stayed in March 2024
Reviewed: 12 March 2024
Andre
LebanonPoor breakfast
Location is perfect, the facility was ok
Stayed in March 2024
Reviewed: 22 February 2024
Mahmoud
OmanPrice, breakfast is lower than what I expected.
Room size, Bed and location
Stayed in February 2024
Reviewed: 21 February 2024
Gary
United Statesroom for reading was dark
the room was a little bit dark for reading.the staff were nice.brrakfast was adequate.
Stayed in February 2024
Reviewed: 18 February 2024
Albert
AlbaniaThe room was not the one I had booked, it was even located in a different place from the hotel. The room was small, it had an unpleasant smell. We didn't have a refrigerator in the room, not even slippers when you used the bathroom. I had booked a double bed but they had put 2 single beds together. Only the position was worth it, nothing else! I do not recommend it!!
The location.
Stayed in February 2024
Reviewed: 11 February 2024
Mcculloch
United KingdomThe hotel toilet roll store was in my room.
Location is fantastic and hotel decor is quaint.
Stayed in February 2024
Reviewed: 7 February 2024
Anthonnie
Spain**Hotel Lux informed me that check in would be in a different location - Hotel Antico Panada. This is where I stayed in the end, not Hotel Lux. The balcony doors could be repaired a little to help facilitate easier opening/closing and keep out the cold.
**Hotel Lux informed me that check in would be in a different location - Hotel Antico Panada. This is where I stayed in the end, not Hotel Lux. I liked that after check in I didn't have to go another building. Cosy small room with private bathroom. Great location. There is a lift in Hotel Antico Panada.
Stayed in December 2023
Reviewed: 31 January 2024
Balazs
United KingdomMy room was away from the hotel in some building, having to walk down 2 streets to get breakfast Breakfast was very limited to coffee and croissants The room was a little dated. The local tax was to be paid cash only, and service desk was pretty difficult about it as I don't normally carry cash.
Close to piazza san marco.
Stayed in November 2023
Reviewed: 31 December 2023
Madison
ItalyNo lift so if handicap or need to haul luggage be aware. We were in a room connected to the reception so we didn’t have the issue of going to another building but I will say our room needs some TLC. Could use some upgrades and replacements. Shower gets water everywhere. Again not horrible but some upgrades would make it worth the price more
Great location in Venice. Good for a 1-2 night stay
Stayed in December 2023
Reviewed: 28 December 2023
Lucia
Bonaire St Eustatius and SabaClose to the water, watertaxi and gondola's
Stayed in December 2023
Reviewed: 21 December 2023
Roch
PolandNothing
Excellent location, nice staff and really comfortable facilities
Stayed in December 2023
Reviewed: 10 December 2023
Luke
IrelandThe room had a bad odour and I was unable to open the windows to air it. Besides that it was fine.
Central location, very clean, friendly staff.
Stayed in December 2023
Reviewed: 9 December 2023
Osama
United StatesGood
Stayed in December 2023
Christchurch, New Zealand
Truskavets, Ukraine
Málaga, Spain
Panglao, Philippines
Frisco, USA
Chania Town, Greece
Saint Petersburg, Russia
Hoi An, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content