Piazzetta Matilde Serao 7, Plebiscito, 80132 Naples, Italy
#18 of 202 hotels in Naples
Guests' ChoiceBased on 197 hotel reviews
9.0Cleanliness
9.5
Comfort
9.4
Location
9.5
Facilities
9.1
Staff
9.6
Value for money
8.7
Free WiFi
9.0
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End of dialog contentReviewed: 6 April 2024
Michael
United KingdomBreakfast limited but not a major issue. Would be better to help your self to cold drinks again. It a major issue
Location and hotel was spot on!
Stayed in April 2024
Reviewed: 26 March 2024
Anna
GreeceExcellent location in the heart of Naples, clean big rooms, very good breakfast, very helpful staff.
Stayed in March 2024
Reviewed: 20 March 2024
Lavinia
RomaniaGreat location, upscale
Stayed in March 2024
Reviewed: 22 February 2024
Liviu
RomaniaA small minus is that we had the window towards a commercial passage and it was a little bit nosy at night and there are some cooking smells from fast food.
Great location, great staff, great breakfast.
Stayed in February 2024
Reviewed: 13 February 2024
Ann
BelgiumExcellent hotel & staff. Very warm welcome upon very early arrival: they promptly checked if the room was available and immediately offered coffee and something to eat. Spacious and very clean rooms. Perfect central location without any disturbance from the outside hustle. Discreet, very friendly, and helpful staff who do everything to make your stay perfect. Highly recommended!
Stayed in February 2024
Reviewed: 9 January 2024
Sergei
SerbiaThe hotel locates on the first floor (not ground floor) of historical building, so there is no direct access to the hotel from the street. You have to call interfone every time you want to get in, and then go upstairs. The hairdryer was too noisy.
The location, my window literally was looking to the Gallery. The guy at the reception (Daniel) was really friendly and helpful
Stayed in January 2024
Reviewed: 8 January 2024
Steven
United StatesPoor ventilation which required the window to be opened which lead to street noise entering the room.
Great breakfast and the location was excellent
Stayed in January 2024
Reviewed: 29 December 2023
Kostyantyn
AustriaA bit expensive
Good location, staff, cleanness
Stayed in December 2023
Reviewed: 27 November 2023
Vincenza
AustraliaClean and modern
Stayed in November 2023
Reviewed: 17 November 2023
Ricardo
United StatesFabio and Carmine at the reception were extremely friendly and helpful, and Federica and Martina graciously helped at breakfast always with a smile. The hotel was very well located. The room was very confortable.
Stayed in November 2023
Reviewed: 7 November 2023
Nenad
SerbiaStreet noise
Excellent location
Stayed in November 2023
Reviewed: 5 November 2023
Robin
GermanyNothing really!
Location is great, very close to the centre of Naples. Clean, comfy, airco worked well. Nice smelling shower gels. Our room window looked out into the galleria Umberto which was pretty cool! Breakfast is typical Italian breakfast which is fine for us. That the lift up to the hotel requires a 10 cent coin to operate is a hilarious relic but I do wonder how many non European tourists will have a ten cent coin to hand…. Not a problem for us to take the stairs though. Staff were friendly.
Stayed in October 2023
Reviewed: 25 October 2023
Paul
United StatesLighting
Clean...excellent bed and breakfast. Attentive staff
Stayed in October 2023
Reviewed: 22 October 2023
Josephine
United KingdomNothing.
Central location, friendly staff and excellent facilities
Stayed in October 2023
Reviewed: 15 October 2023
Yelena
United StatesNot accessible by car, nor direct access to get to, need to walk and use stairs
Great small hotel in tan a perfect location!
Stayed in October 2023
Reviewed: 14 October 2023
Amara
United StatesHard to find
Loved it
Stayed in October 2023
Reviewed: 13 October 2023
Nada
United StatesThe hotel was beautiful, clean and modern in a historic building in the city center. The front desk staff was extremely helpful and welcoming especially Daniel.
Stayed in October 2023
Reviewed: 11 October 2023
Maya
IsraelCouldn’t open windows because of the noise
Stayed in October 2023
Reviewed: 5 October 2023
Sofia
IsraelFinding the hotel upon first arrival is a bit complicated, but just follow the instructions the hotel sends in their message.
The staff was amazing, we were a relatively big group of 11 people, including children, making quite a mess, and still everyone (the receptionist, the breakfast crew and the cleaners) were perfectly patient with us, always smiling, polite and very helpful. The hotel is spotlessly clean. The rooms are spacious. The location is perfect, close to all main touristic places, and to public transportation. Finding it upon first arrival is a bit complicated but just follow the instructions the hotel sends in their message.
Stayed in October 2023
Reviewed: 20 September 2023
Michael
AustraliaThe lift.
Breakfast was nice but should open earlier for people booked on day tours who need to leave early. The room was spacious, spotless and very comfortable.
Stayed in September 2023
Reviewed: 7 September 2023
Inese
EstoniaEverything was great, nothing to complain. Pure relax and joy! Recommended for everyone!
Stayed in August 2023
Reviewed: 21 August 2023
Gerald
AustriaThe location directly at the Via Toledo is perfect for sightseeing and shopping. Very friendly staff and varied breakfast.
Stayed in August 2023
Reviewed: 10 August 2023
Piotr
PolandBreakfast could be more varied and composed of better ingredients, but it was OK.
Spacious, clean room, friendly staff.
Stayed in August 2023
Reviewed: 28 July 2023
Catherine
Australiagreat breakfast
Stayed in July 2023
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