While taking a shower, water spilled onto the floor

Good afternoon. I would like to express my gratitude to the staff and owner of the hotel. Incredibly cozy chalet with only 4 rooms. When approaching the hotel, we contacted the owner to clarify where we could park, he met us exactly a minute later. They also kindly provided us with a parking space and on the day of departure, we rode quietly for up to 4 hours. the next day. The room is very cozy, new, stylish, spacious, chalet style. New plumbing, comfortable bed, bathrobes and rubber slippers for the spa. There are 4 bottles of water in the minibar. the room also had 2 separate beds, which is ideal for a family with 2 children. At breakfast in the morning 4 tables were served, the owner kindly offered us coffee. breakfast is hearty and delicious. By the way, after the first day of skiing, we left our skis and boots to dry in a special room. It's nice that you can warm up in the spa in the evening. , there is a jacuzzi and a sauna. the location is perfect, right in the center. There are many cafes and restaurants nearby. shops, a mountain river and of course a ski lift. I'd love to come back again, but I'll ask for a room with a balcony in advance)

Stayed in March 2024

Just great, centric, easy access to the slopes and restaurants, great SPA and cozy decoration, and nice coffee Tino!

Stayed in January 2024

Nothing

The host was really nice and helpful! His restaurant next door was also 10/10. The chalet was very cozy, spacious and well-equipped. The room was actually large compared to what we saw from pictures. The breakfast was superb. Only a few minutes walk to Plan Maison gondola and Campetto ski lift. Me and my parents had a pleasant stay here. Would definitely recommend and stay here next time in Cervinia!

Stayed in November 2023

nothing, all good

Everything was perfect, exceptional alpine atmosphere, great breakfast, cosy spa

Stayed in November 2023

Really nicely decorated, clean and the host was the friendliest, most helpful hotelier we have ever met. We loved the jacuzzi.

Stayed in November 2023

Everything, it was fabulous. The host was amazing and always looked after.

Stayed in September 2023

Nothing

Centrally located, clean and modern with lots of wood, off street parking, great breakfasts and super friendly host.

Stayed in August 2023

Hot tub was warm but not Hot. Could be just an adjustment. We informed the owner. He was very appreciative.

Personal attention to our stay.

Stayed in July 2023

Rooms and breakfast top in a very central position, also the SPA is small but you can book your time so when you go is only yours. We tried also the restaurant nearby managed by the same owner and we had very good dinner

Stayed in July 2023

Nothing not to love.

Perfectly appointed mountain chalet with high-end finishes and bedding. Lovely breakfast room with a hearty spread. Hot tub and sauna available. Location near restaurants and the mountain is perfect. Sun rise over the mountains from my windows, with blackout curtains if you'd rather sleep. Owners could not have been kinder or more helpful.

Stayed in July 2023

Very comfortable B&B. Tino was an amazing host. Got up extra early on the day of our departure to provide us with the same fabulous breakfast as the other days. Owns a lovely restaurant next door - check it out! Thanks Tino - we felt really welcomed and absolutely loved our stay in Cervinia.

Stayed in July 2023

Mattresses are a little difficult to get a good night’s sleep on, our friends and us both struggled to sleep smoothly. Shower is out of this World! Only a minor comment on the mattress, a top quality experience.

Everything, intimate ski chalet in the summer, owner’s restaurant next door, serving unbelievable food and wine!! Owners are so lovely!

Stayed in June 2023

A true gem, we were lucky enough to get a room during shoulder season when rooms are rented individually (during peak season the chalet is rented as a whole). Our room was spacious with a comfortable bed and a view of the Matterhorn from the window. Breakfast was a delicious spread of fresh fruits, cakes, cheese, meat, and more. The chalet is easily walkable to the ski lifts, there's a convenient ski room, and parking is available right outside the building. The property is newly built with traditional alpine charm. We also loved the availability of the spa area after a (spring) ski day! The proprietor was super friendly and helpful during our visit.

Stayed in May 2023

we got a supernice appartment and the owner was superfriendly and welcoming. the spa is amazing and with view at the horn. the breakfast was great and ypu get all the coffees you want. its also very close to the ski area and the food in the evening was highly recommended (homemade carpacio + lasagne). one of the nicest stays in the alps so far!

Stayed in May 2023

Maison Francois exceeded our expectations. The accommodation is very cozy, looks and feels great, we loved the decor, room was spacious with a large balcony, there is a living room where we could relax after skying, breakfast was delicious and all in all we felt welcomed and enjoyed our privacy. The spa is amazing after a day on the slopes, and if you’re lucky and the sky is clear, you can admire the Matterhorn from the jacuzzi. Everything was sparkling clean, the staff is very friendly and helpful. There is also a great restaurant next to the building, which we highly recommend.

Stayed in May 2023

wifi not working throughout our stay, but probably due to router problems that the owner did try to fix

lovely room, short walk to the pistes, access to spa. large, varied continental breakfast with particular attention payed to our vegetarian requirement, which was very appreciated.

Stayed in March 2023

This chalet is beautiful, great value for money and run by a very friendly owner. The breakfast is worth coming for alone and he runs a lovely restaurant next door.

Stayed in February 2023

I liked everything about the place. From the owner to the staff, very kind.

Stayed in October 2022

All good

The Owner was beautifil

Stayed in October 2022

This property was exceptional! Every detail was well thought out. The owner was absolutely fantastic and made sure we were comfortable and settled. This is a very special place.

Stayed in September 2022

Design, service, view Everything was great !!!

Stayed in June 2022

we had No complaints about anything

clean cute close to everything. great breakfast. best croissant ever. insanely good value. I would have paid twice as much or more. I have stayed in luxury hotels that didn’t do things nearly as well as Chalet Francois

Stayed in June 2022

nothing

loved the central location. perfect for getting to the gondola and for town centre too.. chalet very cosy and owner very helpful

Stayed in March 2022

All the business is rather small... i mean 4 rooms only.

It was great !! The SPA and sauna especially was really good !

Stayed in May 2022