Via Cavour 50, San Marco - Santissima Annunziata, 50129 Florence, Italy
#152 of 380 hotels in Florence
Guests' ChoiceBased on 463 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
8.6
Staff
8.6
Value for money
8.7
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
Michael
New ZealandNo fridge
Lovely clean bathroom, comfortable bed, great location, helpful staff.
Stayed in June 2024
Reviewed: 27 May 2024
Žaneta
GermanyBeds are big and very comfy 😌 air-conditioning worked perfectly 👌 quiet street at night 🌙 Door opening was a bit complicated-downloading an app, creating account, password... definitely challenging for some people.
Stayed in May 2024
Reviewed: 24 May 2024
Ben
United KingdomClean, smart room, well equipped, excellent shower and the staff went over and beyond. So helpful, answering questions on WhatsApp
Stayed in May 2024
Reviewed: 23 May 2024
Ágota
HungaryVery close to the center, perfect location!
Stayed in March 2024
Reviewed: 15 May 2024
Matthew
CanadaNot necessarily negative but should note that it was ~4 flights of stairs to enter the hotel area (with a very small lift for luggage only) so be sure you can manage this physically if booking.
Good location, very clean room with housekeeping every day, attentive staff and very functional room.
Stayed in May 2024
Reviewed: 14 May 2024
Nicola
IrelandNo air conditioning but that was not the hotels fault there were builders outside working. Tha hitel gave me a fan for my room
Location was great, and was clean
Stayed in May 2024
Reviewed: 13 May 2024
Manuela
IrelandNone.
All perfect! The room was very clean, well furnished, modern. The staff was very friendly and helpful. The location is a must, my fiancee and I walked everywhere from the hotel without any problem. I definitely recommend this place.
Stayed in April 2024
Reviewed: 11 May 2024
Mert
TurkeyVery good room facilities, new designed room and furnitures, bath is also so good and clean everywhere. Location is perfect, you can walk to museums within minutes and also you can sleep very well with silence. We hope to stay again in next Firenze tour.
Stayed in May 2024
Reviewed: 6 May 2024
Jose
SpainWe would have liked a card key. Instead we were worried about always having a phone charged. And we could never run up to the room separately. Lots of construction on our street.
Location.
Stayed in May 2024
Reviewed: 5 May 2024
Jegraves
United StatesThese are minor complaints, but the room was a little older than presented in the photos - for example our towel heating rack didn't work, and I could hear the people in the next room over.
Excellent location and great price. The hotel is a short walk from the Duomo and near a lot of conveniences like supermarkets, cafes, restaurants, etc. The room was also more spacious than expected. Check-in was simple and the reception, when they were present, were friendly and helpful. There was heavy construction to install a new tram system right outside of the door of the hotel but we heard none of it from our room.
Stayed in April 2024
Reviewed: 1 May 2024
Tolga
United KingdomJust one thing to improve; there is no sleepers in the room.
Good location, 15 mins to main attractions by walking. Easy to reach out from tram. Room is comfortable enough and clean with clean sheets. We are happy that the hotel met our expectations.
Stayed in April 2024
Reviewed: 24 April 2024
Michał
PolandClean, comfortable, quiet, close to the center. Excellent hotel.
Stayed in April 2024
Reviewed: 18 April 2024
Onur
United Arab EmiratesNothing
Clean, great location, well designed
Stayed in April 2024
Reviewed: 18 April 2024
Michael
United KingdomOnly one small lift to the fourth floor. This wasnt really an issue but if it wasnt working then it could be. You also need to download an app to access the room key.
The room was large and had a big clean bathroom.The property was easy to find. Aircon worked well and there was good Wifi. There was a communal area as well.
Stayed in March 2024
Reviewed: 8 April 2024
Bryan
United StatesThe people were great.
Stayed in April 2024
Reviewed: 2 April 2024
Jorge
MexicoSalir
Todo en general
Stayed in April 2024
Reviewed: 2 April 2024
Miriam
United StatesWould have loved a fridge!
Staff very helpful. And welcoming.
Stayed in March 2024
Reviewed: 1 April 2024
John
BelgiumNothing to critique for the property but just be aware there are roadworks outside the hotel so lots of noise in the mornings. Might be an issue for late risers but not for us as we wanted to start early so as to see many sights
All modern furnishings. Beds extremely comfortable. Location is fantastic to reach everything by foot. Staff extremely helpful.
Stayed in March 2024
Reviewed: 30 March 2024
Susie
United KingdomKey codes were a faff
Great location, good price, newly refurbished.
Stayed in December 2023
Reviewed: 22 March 2024
Nidia
United StatesPerfect location 10m from the city center, nice cafeteria near to it, amazing staff and attention, super clean…. It was great!
Stayed in March 2024
Reviewed: 20 March 2024
Saara
FinlandI could hear things around me but at night in general the whole town went quiet so it was no problem. You just hear when people come to the hotel that's all. The elevator was small, but at least my luggage fit inside and I was able to get to the third floor. What I did not know was that when I wanted to go outside there was a button on the wall like a light switch you had to press to open the gate and go out. I had a few mosquitos who had managed to get inside, it can't always be helped but you could prepare some mosquito repellent just in case.
There was a TV where you could see local shows, channels and commercials. I also had my own personal bathroom and shower in there and it was really clean. I thought there wouldn't be a reception but there was someone helping you out on their working hours. The modern idea of a phone app was really nice, I needed to ask for the instructions for my email a few times but once they did arrive everything was smooth. The free wifi was a nice touch. I got free drinkable water and there was an air conditioner that could heat up the room and you'd get to switch it on and choose the heat for your liking yourself! There was a USB port for your charger and the usual Italian charger port. When you go outside a good landmark is the Catholic church you can find. There are some breakfast places right next to the building.
Stayed in March 2024
Reviewed: 15 March 2024
Stephy
AustraliaThere were doing construction on the street. But it doesn’t really matter cuz during the day we were most outside.
Great location, great service, very comfortable bed, fair price, very secured hotel.
Stayed in February 2024
Reviewed: 13 March 2024
Foteini
United KingdomIt is strange to not see any members of staff and yet be classed as a hotel, however all the communication has been very good.
Location, cleaniness
Stayed in March 2024
Reviewed: 10 March 2024
Juan
United KingdomVery modern rooms with a great location for a very reasonable price.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content