Nothing for me

Location parking breakfast

Stayed in May 2024

A bit old-fashioned.

Very clean. Parking very useful.

Stayed in November 2023

Very noisy; loud noise when another toilet flushed; loud voices in corridors.

Great parking; convenient location from which to walk to historic center. Room had AC and fan.

Stayed in October 2023

The onsite parking was an absolute bonus, the breakfast typically Italian and the staff were extremely helpful

Stayed in June 2023

The air conditioning unit was way too loud and couldn’t use it at night. Also, the ceiling fan was old and worn out. Possibly had a bearings issue so it was loud when we tried to switch it on.

It was pretty central. Clean room, friendly staff.

Stayed in May 2023

-

good parking. clean and big rooms

Stayed in May 2023

Walls are pretty thin and when there is the people in coridors it can be very loud.

Location was very good, not far from train station. Rooms are clean and very comfortable. Even though we stayed only one night it was a good place to rest. Breakfast was yummy as well.

Stayed in April 2023

walls a bit thin between rooms. no kettle

very friendly helpful clean location

Stayed in April 2023

A few points to pay attention to and could be improved: AC were a bit loud and didn't cool room enough; fridge unvailability in the room

Milano Hotel is located just 3 mins walking from Pistoia train station and approx 7 mins to the city center. Room and bathroom are big. The hotel has its own parking, so if you travel by car you won't have headache to park your car. Hotel has tipical italian breafast. I liked everyday cleaning. Bed linen and towels were snow white. Staff was friendly and helpfull. Overall I liked my stay in Milano Hotel.

Stayed in August 2022

air conditioning

parking is roomy and easily accessible

Stayed in June 2022

-

24h check-in/ reception , and support of staff

Stayed in June 2022

very friendly family run hotel Excellent location Perfect for exploring Pistoia but also as base for wider touring in Tuscany.

Stayed in June 2022

The staf were all superb

Stayed in June 2022

Staff extremely helpful and nice, good location and really clean

Stayed in June 2022

The carpets in the room are a little old and faded - the hotel could do with redecoration. But this is an extremely minor consideration compared with all the positives, and reflected in the excellent value-for-money price

Exceptionally helpful and friendly staff. Very convenient location. Perfect base for spending time either in Pistoia itself - a beautiful gem of a City - or as a centre from which to travel further afield in Tuscany

Stayed in April 2022

Breakfast

Stayed in April 2022

The hotel is a bit dated, it clearly hasn't been updated for quite some years. It had interesting towels, maybe this is Italian, but the towels were made of the same cloth as a kitchen towel.

The reception was very friendly, the room was very clean.

Stayed in May 2024

Can hear everything through walls including snoring, lots of sex and going to the toilet in multiple rooms. Only one coffee allowed for breakfast. Had to wait 45 minutes to pay because they didn’t know how to use their card machine and had to call my own bank to rectify. This place has not changed since the 1960s, seriously.

Location to town centre is good and it has parking, cleanliness is good.

Stayed in November 2023

AC engine inside room, too noisy. Entire building need restoration. Carpet old and spotted.

Parking, breakfast

Stayed in September 2023

The electrical supply was very dodgy, the reception clerk had to reset the fuses, and most of the plug sockets didn't work..

The room was very spacious and comfortable. A portable air conditioner had been provided, which helped cool the room fown.

Stayed in June 2023

nothing

classical building

Stayed in April 2023

Very clean, comfortable with hotel amenities and great buffet breakfast.

Stayed in April 2023

Email sent to Booking.com To Management at Booking.com, I am writing to address a serious matter regarding a reservation made on behalf of two students currently in Italy for a study placement. The reservation was made through your website under the name of XXX on the 1st April 2023. We have received disturbing news that two members of staff at Hotel Milano intentionally overcharged the guests during their stay. This morning, when checking out, they were requested to pay the sum of 458 EUR for the room and refreshments, despite the room being pre-paid on the 1st April 2023 via Booking.com. At the time of the request, a senior member of staff appeared, telling the guests and junior staff member that the payment had already been made, but did not mention it again after the card payment was taken. After the guests questioned the payment, the senior staff member proceeded to the back office and later returned, stating that "everything was fine." During a later conversation with the guests, the senior staff member asked invasive questions such as "where they were from, what were they doing here, and where were they going?", almost appearing to be a form of diversion tactic. We strongly believe that the senior staff member's initial statement that the room was already paid for, followed by the failure to mention it again, was dishonest and deliberate. This led to a total of 908 EUR being taken for the reservation, and no attempt was made to acknowledge the overcharge or to refund the money taken from the card. We consider this to be an act of theft. We have already reported this matter to both yourselves at Booking.com as well as the hotel. Additionally, we plan to also escalate it to the relevant authorities

Stayed in April 2023

great location, staff all friendly and helpful.

Stayed in April 2023