Lift wasn't working so we had to walk up 4 flights of stairs and it was very noisy in the room from the traders loading the shops opposite.

Concierge was very helpful and stayed up to allow us to check in at 3am. Location was perfect for us as we had an early train to catch. Linen was very clean.

Stayed in March 2024

Check in hours not right, ours was 6pm but we did book very last minute Beds are pretty firm Only one pillow each No bath products Tourist tax is cash only

Across from Roma termini Hold bags Elevator not too small Has mini fridge Friendly receptionists Very basic room at a decent price

Stayed in April 2024

Everything good . Thank you

Stayed in April 2024

Everything appeared clean, but very well used. The a/c unit did not work well and street noise was all night (it is right across the street from Roma Termini)

We did not take advantage of the breakfast. We had an early train. Perfect location for travelers needing a spot right next to the train station. The water pressure was impressive in comparison to our other hotels. Staff was very friendly.

Stayed in October 2023

It’s very no frills, preferable for a quick stop than an extended stay. Not the most modern, but did the job.

Location is excellent for Roma Termini - I arrived late and left early the next morning and was the perfect stop. Late check in hours which is great, close to food. Staff were friendly and room was clean.

Stayed in September 2023

Tiny bathroom, little signage where room actually is.

Cheap place, great if you don't need to spend long in the actual hotel. Big win is the proximity to Roma termini train station -literally next door!!!

Stayed in August 2023

The location is noisy. The streets are not very clean.

This is a decent hotel with a good breakfast. The proximity to Termini is awesome.

Stayed in June 2023

Very rude breakfast service, was not professional at all, yelling at a staff member arguing, we were told that we weren't allowed to get up twice during buffet, the plate she gave us was a coffee saucer size, all I wanted was a piece of fruit and a little bowl 10g portions of cornflakes and she said to me, ' you are eating like pranzo'..which means dinner..which is the largest meal time in Italy. RUDE RUDE RUDE. she should be sacked! No extra facilities in room..no kettle, no cups no glasses or tea and coffee, no iron.

Clean, comfortable room, bed was 7 out of 10 the base frame was sliding with minimal movement. Sheets were so soft and comfy. The sewerage and releasing nephane gas which made us keep the wind open. No fly screen, 8 mosquitoes in my bedroom which kept us up most of the night.

Stayed in May 2023

To begin with, I had requested 2 gluten free breakfast. We were a party of 5.. When we book through Booking.com, it says "breakfast included", so we assume there is a breakfast. When we arrive at the breakfast room,I informed that we had a gluten free request. The two ladies who were serving the tables, said if we wanted, we would have to eat standard loaf. I went to the front desk to talk about the meal confirmation and also inform that our room was cold. The gentleman called the kitchen and asked me to go upstairs. When I arrive there, the lady offered us 2 small cakes and said it was over and we wouldn't have anything the day after. A few moments later a blond lady comes and start shouting at us and said if we wanted to eat more we would have to pay 5€ extra because Booking.com customers only have the right to.a small coffee and a croissant. She even said she was generous offering more. As we had been informed, on the next day there were no gluten free options. My friend and another customer got comments that they were not allowed to have a coffee refil.

Bathroom was clean.

Stayed in February 2023

Very uncomfortable shower/bathroom; low light

The hotel got perfect location for them who needs to travel from the Termini station. Normal for a night stay.

Stayed in December 2022

As the hotel is located in an old building some renovations might needed. Specially in the bathroom, shower cabin was a bit small.

Location. Price. So close to Roma Central Train Station (Roma Termini FS). A quiet place. Staff polite, sometimes ironic but funny and helpful. Typically Romans ;)

Stayed in January 2023

Building is old and not modern at all. For breakfast I could not choose what to eat, I got croissant, that was all. Plastic tablecloth was strange. Room heating was available only from 8 pm, till then it was cold in the hotel room.

Public transport was very near, train station, bus station. Room was clean. Coffee was good. Room was large and comfortable. Furniture was good.

Stayed in January 2023

Room to small & noisy some of the staff

nothing

Stayed in November 2022

large bath with hand held shower rather than stand up shower

Good location spacious room

Stayed in July 2022

The room was very small with a window view to other people’s windows and rooms located very close to each other, it was very noisy, so opening the window to get some fresh air was not an option. The door is very thin, so I heard everything happening in the hall.

The hotel is responsive and open 24hrs. AC available in the room, as well as private bathroom. The bedsheets were clean. The location is very good for those looking for something close to the train station. Though, there is a disadvantage of that as well. I appreciate the hotel’s flexibility and support to Ukrainian refugees. If you are looking for something cheap and close to the station, this could be your choice, but keep in mind that the conditions might be not the best.

Stayed in September 2022

Size of the room - really box 9 m - included bed and toilet No windows Air conditioner work strange - dont can manage Location very dirty coz all strange ( maybe homeless) people seat on street Personal in room for breakfast - better no see, coz she try to talk and have no teez (very bad view)- no any appetite after see that

Good personal on reception Friendly and hospitality and helpful Location near Termini

Stayed in July 2022

Getting in and out of the hotel is inconvenient as there are two different doors. The staircase is kind of sketchy.

Hotel Mirage is close to the train station. Breakfast is decent.

Stayed in June 2022

The breakfast, not enough towels, TV not working,

Location

Stayed in June 2022

No Wi-Fi in room, only two plugs for charging devices, breakfast consists only in coffee an one pastry.

great location, staff

Stayed in November 2021

Breakfast could be a little better. Some orange juice, fruit , toast instead of what we got which was coffee and croissant only.

Coffee and staff good

Stayed in September 2021

I prefer a room in the main hotel but this was close enough.

Nice spot, close to restaurants and metro. Clean room and even breakfast included. Friendly staff who were helpful.

Stayed in February 2024

Already answered

None

Stayed in September 2023

Internet was very weak.

She was on the side of the market. The metro is very close

Stayed in September 2023

I requested two rooms for three. The reservation showed that they gave me one room for all of us. I thought I prepaid, but discovered that they didn't take my money but expected me to pay upon arrival. When I arrived, they said I had paid, but I only had one room for five and needed to rent another room. They refused credit cards, so we got cash for the second room. Turns out they quoted the price for one night, so we had to get more cash to pay for the second night. THEN they discovered that the room for five was unpaid, so we had to get more cash. VERY BADLY RUN BUSINESS.

Stayed in August 2023