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Reviews of New Alexander Hotel 3 stars

Via Bersaglieri d'Italia 19, 16126 Genova, Italy

#81 of 90 hotels in Genova

Guests' Choice

Review score

Based on 216 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.1

  • Location

    8.1

  • Facilities

    6.9

  • Staff

    8.2

  • Value for money

    6.9

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 14 May 2024

    6.0
    It was enough for a one night stay.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Small and dark room.

    Near the station.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pre cruise stay

    Great location if you are catching a MSC Cruise ship

    Stayed in May 2024

  • Reviewed: 25 April 2024

    8.0
    A great place to stay, if waiting for a cruise. Taxi from hotel to luggage drop off between 12-13 Euros.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    I wouldn’t go back if I didn’t like it.

    Quiet. Clean. I need a clean comfortable place to sleep when I travel and this hotel fits my needs. Offers breakfast. Close to train station and cruise port.

    Stayed in April 2024

  • Reviewed: 5 February 2024

    6.0
    It is a good stay in case you need to drop at the property for a night.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Brekfasts are basically generic and rooms are rather small. Parking is about 400m away and a bit complicated, since you first need to obtain card from the hotel and later proceed to the parking, but hotel itself is located in pedestrian area. There is a bus stop nearby, so you can try to stop there real quick and proceed directly to the parking afterwards.

    The staff were really friendly and helpful throghout our stay! Metro station is very close.

    Stayed in December 2023

  • Reviewed: 9 January 2024

    8.0
    We enjoyed our stay. The staff speak and understand English perfectly well.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing much to say .

    The location of the hotel,the staff and the facilities inside the hotel.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not really clean and small. The neighborhood is pretty dangerous

    It was not far from the main station. The people who are working there are great!

    Stayed in December 2023

  • Reviewed: 14 December 2023

    8.0
    Great value for your money. Good location!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    I wouldn’t say I didn’t like it, but the elevators were very small and the elevator stops mid floors, just different. I’m very pleased of the elevator.

    The staff were very pleasant, always willing to give suggestions or to help. Smiles go along way for me and the staff always had smiles.

    Stayed in October 2023

  • Reviewed: 4 December 2023

    8.0
    All is good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Homeless people were sleeping near the hotel and it was a bit scary to go out in the evening.

    Great room with nice repair

    Stayed in November 2023

  • Reviewed: 24 November 2023

    7.0
    It was convenient
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Too small

    Close to terminal and rail station

    Stayed in October 2023

  • Reviewed: 3 November 2023

    8.0
    Fine place for a pre cruise overnight
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very Tiny elevatorFits 2 people with luggage. OK to climb if you’re on the 1st floor, but I was on the 5th. Also my single room was very small. Just room enough for the single bed.

    The location is great. Right opposite the port. You can walk, unless your ship is in the 3rd Beth away. Ours was, so MSC sent a bus to pick us up at the 1st berth so we didn’t have to walk that far.

    Stayed in October 2023

  • Reviewed: 29 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Many homeless refugees about...night and day..nowhere to go..

    Immediately in front of railwsy station...location

    Stayed in October 2023

  • Reviewed: 24 October 2023

    8.0
    Super
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The room could be better

    The girl on the check’in was super nice . And she give me an early check inn that really help me with my business. She was amazing. I forgot her name . Thanks again

    Stayed in September 2023

  • Reviewed: 21 October 2023

    7.0
    Perfect for an intransit night, exceeded expectations
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Older hotel, but at this price no problem

    Location, comfy room, perfect for an overnight stay in transit

    Stayed in October 2023

  • Reviewed: 18 October 2023

    6.0
    Ok for one night near station
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The tiny bathroom. No tea or coffee facility. The lift stopped either one flight of steps above or below the floor with the room. So my room was at 4.5 but I had to get off at 5 and bump down with my bags. No assistance.

    Proximity to Genoa main station.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    7.0
    Good value, pleasant and knowledgeable staff, clean. Be wary of the neighborhood.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Creepy neighborhood during the day, scary at night. Several drunk men hanging around near the entrance in the morning when I left at 10 AM. I would have taken a photo but it was too intimidating. Walking back to the hotel after dinner near the train station was scary. An older couple was checking in when I returned and they asked me where they could go to get a drink. I suggested they get a beer from the cooler at the front desk instead. This was Friday night at about 10 PM in October when the weather was perfect.

    Clean. Nice front desk staff. New and nice bathroom, good shower, comfy bed and handy to have a fridge in the room. Good for overnight stay between trains.

    Stayed in October 2023

  • Reviewed: 6 October 2023

    8.0
    I would certainly return for another visit.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    -The elevator was very tiny. I was wearing my backpack and had 2 pieces of luggage , this was s tight fit. You disembark from the elevator between floors, so you either go up eight stairs or down 9 stairs to get to your room. -The Bathrooms are very tiny. Not a lot of room to move. -No information on how to contact front desk on phone. (I had a water leak in my room, dialed 0. No answer) I had to go to the front desk myself to get someone to take care of the issue.

    The location was ideal for what I needed. What I wanted was a clean room, safe area and breakfast provide, and that’s what I got.

    Stayed in October 2023

  • Reviewed: 27 September 2023

    7.0
    an ok hotel you can choose around the train station
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    the air-con was not really working; the wifi wasn't working

    the room was relatively large.

    Stayed in September 2023

  • Reviewed: 21 August 2023

    6.0
    This was a cheap place to stay with free shuttle to the airport.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast, for $11,50 was not good. For that price I think they could have done better. (Like the inedible rubber eggs?) The shower drain in the room needs to be cleaned. A little coffee pack would be nice. A mini fridge would also be nice. We.witnessed one of the staff was unnecessarily extremely rude to another guest.

    It was a cheap, clean place near the airport that offered free shuttle.

    Stayed in July 2023

  • Reviewed: 27 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in July 2023

  • Reviewed: 23 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Towels were not clean, as well as bed sheets.

    Stayed in July 2023

  • Reviewed: 3 June 2023

    8.0
    Nice place though very pricey
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Pretty pricey for a quaint place, like Genoa

    Great location 5 mins walk from Genoa Principe Train station, clean rooms, super breakfast, friendly helpful staff, especially Alia and Alan

    Stayed in June 2023

  • Reviewed: 25 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No tea or coffee making facilities and alot of road noice

    Fantastic shower

    Stayed in April 2023

  • Reviewed: 21 April 2023

    6.0
    Good hotel to stay overnight when in transit through the area.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    We don't like the tiny elevator and the stopping system on the floors, which forces guests to always have to go up or down stairs, no matter where they are. Accessibility is nil. Another factor to note is the cleanliness (outside the rooms), which left something to be desired. The size of the shower stall also does not suit overweight people.

    We liked the great location, the front desk staff who were super helpful and friendly, and the room which provided great pillows, bedding and mattress. Reasonable breakfast.

    Stayed in April 2023

  • Reviewed: 2 April 2023

    7.0
    our stay here overall was good.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    the door wouldn’t close all the way unless you slanted it and slammed it shut. I wish the refrigerator in the room worked correctly. other than that everything was fine.

    the room was nice, the kids bed, shower and bathroom were good. The room over all was good. the price matched our experience. I liked that breakfast was included

    Stayed in March 2023

Showing 1 – 25

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