Piazza dei Cinquecento 90, Central Station, 00185 Rome, Italy
#236 of 936 hotels in Rome
Guests' ChoiceBased on 839 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.0
Facilities
8.6
Staff
9.0
Value for money
8.0
Free WiFi
8.2
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End of dialog contentReviewed: 17 June 2023
Man
Hong KongNo independent switches for different lights and lamps. Had to unplug the floor lamp so as to keep other lights on at night while not disturbing sleep. The room and its view are not as beautiful as advertised.
Hotel is really close to train station. The staff are nice and friendly.
Stayed in June 2023
Reviewed: 4 June 2023
Bhawna
IndiaThe breakfast was not included as was informed, but on the last day I realized it was and we did not eat a single day
The friendliness of the staff, the location!
Stayed in May 2023
Reviewed: 30 May 2023
Howard
United StatesNothing!
We were greeted by staff and personally took us to our room. We had stayed there a year ago and the staff member remembered us. We were unable to stay for breakfast so when we checked out, they had prepared food boxes for us.
Stayed in May 2023
Reviewed: 29 May 2023
Brittany
United Kingdomwell situated near the main train station. staff were lovely and went above and beyond for our anniversary, hotel was exceptional.
Stayed in May 2023
Reviewed: 28 May 2023
Poonam
AustraliaAir conditioner was not very cool and you can not make it to lower temperature as it is controlled by reception
Great location, very convenient and easy access to public transport and restaurants. Breakfast was great. Hotel was clean and room was great. We liked our stay. station less than 5 min walk.
Stayed in April 2023
Reviewed: 22 May 2023
Sommatat
ThailandThe location , the decoration and the Staffs
Stayed in May 2023
Reviewed: 22 May 2023
Jamie
United Kingdombreakfast.
pritty much everything went well.
Stayed in March 2023
Reviewed: 14 May 2023
Elisabeth
United StatesThe business groups staying there could be a bit loud, and reminded me of work.
Such a convenient location next to the Termini. Good breakfast. Staff was pleasant and helpful with reservations at local restaurants.
Stayed in April 2023
Reviewed: 11 May 2023
Boushehri
United StatesOutstanding customer service
Stayed in April 2023
Reviewed: 2 May 2023
한철
South KoreaWe stayed at the hotel in Rome for 6 days. Comparing the other hotel I stayed in Firenze, of course, there is a difference between a 5-star and a 4-star, but the satisfaction level is so high that NH Collection is considered the best choice for my trip to Italy. Also we especially appreciate the professional and friendly response of staff Febrovia at the reception desk. If I travel to Italy in the future, I have no doubt that I will choose NH Collection again.
Stayed in April 2023
Reviewed: 27 April 2023
Sarah
United StatesThe price point was a little high, but would likely pay it again in the same situation.
The check in process. The front desk was exceptional ,especially after a previous scare we had at another location prior to checking in. They accommodated our family and we slept very comfortably! Also was surprised to see the size of the elevator compared to other locations.
Stayed in April 2023
Reviewed: 25 April 2023
Andrew
United Arab EmiratesThe hotel is very good overall. The breakfast was fine and the reception staff were extremely friendly and helpful. Plenty of good restaurants nearby and if you are reasonably fit you can walk just about anywhere from the hotel. All modes of transport are easily accessible and we even hired a car from the Termini station next door which was very handy.
Stayed in March 2023
Reviewed: 22 April 2023
Shibl
Saudi Arabiavery helpful and accommodating staff. great location and excellent rooms.
Stayed in March 2023
Reviewed: 18 April 2023
Yi
Malaysialocation is the best with this hotel. staff is very friendly and helpful. the room is very comfortable and clean. food is good.
Stayed in March 2023
Reviewed: 17 April 2023
Manoj
KuwaitThe staff and the location
Stayed in April 2023
Reviewed: 15 April 2023
Rhonda
United StatesEverything was great!
The place was immaculate and the staff was wonderful to us!
Stayed in April 2023
Reviewed: 15 April 2023
Christopher
United KingdomThe restaurant, albeit tasty, was rather expensive for food. The roof top bar wasn't open which was disappointing as it was what made me choose the hotel in the end
Friendly staff and lovely rooms
Stayed in April 2023
Reviewed: 11 April 2023
Louise
United Kingdomthe bar was quite expensive
convenient location for Termini/Metro. very helpful and friendly staff
Stayed in April 2023
Reviewed: 11 April 2023
Vold
NorwayI liked everything about this hotel! We had a fantastic stay!Perfect location, easy access to everything! Service is top notch and the kindest and most helpful staff ever! We are definitely going back at some point :). I can`t repeat enough how great the staff was! We loved it!
Stayed in February 2023
Reviewed: 7 April 2023
Catherine
Irelandfabulous location, friendly helpful staff
Stayed in April 2023
Reviewed: 4 April 2023
Dermot
IrelandNear train station, room a little basic for a 5 star
Stayed in April 2023
Reviewed: 2 April 2023
Asya
United KingdomThe location is next to the station, so full of people sleeping on the streets, smelling of urine and rats however this is just Rome for you. They charge for drinks minutes after breakfast finishes which is quite fair, however would have been nice to have been informed when ordering that we would be charged.
The service was 100% which is the most important as a hotel could be 5*, but if the service is not great, you will not be happy. The staff were always ready to help us if needed and make recommendations for dinner in the area. The breakfast had a variety of foods and coffee was amazing. The service was also fast, and the staff adhered to all of our requests. The rooms were very very very very comfortable, especially the pillows, everything smelt so fresh.
Stayed in March 2023
Reviewed: 28 March 2023
Ahmad
Iraqno pool in 5 star hotel gym very small
Location staff
Stayed in March 2023
Reviewed: 26 March 2023
Cristina
AustriaToo hot in the room
Location, staff friendliness and good communication
Stayed in March 2023
Reviewed: 19 March 2023
Clair
Portugalsuited our needs for this trip, so no negative comments
location was next to main trains terminal which was perfect for us. easy walking distance to most sites we wanted to explore. a few hidden amazing restaurants two blocks away behind the hotel
Stayed in March 2023
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