88 Via dei Serragli, 50124 Florence, Italy
#87 of 380 hotels in Florence
Guests' ChoiceBased on 221 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.2
Facilities
9.1
Staff
9.3
Value for money
8.7
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
Beverley
AustraliaRoom 4 - Bathroom tape holding mirror in place was a little disappointing in view of price point. Services in room a little noisy at night when turn everything off - humming sound / shutting down sound ????
Location Boutique style Decoration of room Staff very helpful
Stayed in May 2024
Reviewed: 16 May 2024
Francesco
United KingdomBeing in room 1 on the ground floor a lot of then noise from other guests entering and leaving came through. Only a minor negative.
Character of the building, friendliness of staff, easy self check-in process.
Stayed in May 2024
Reviewed: 13 May 2024
Marieke
NetherlandsThe hotel is gorgeous! And the people are lovely and flexible. And they remained super professional with a client from hell!! Breakfast is great too and the location very convenient for all Florence highlights.
Stayed in May 2024
Reviewed: 12 May 2024
Annelise
AustraliaIt would be helpful if reception was around until 5pm or if they answered the phone when not around
Great location, boutique style hotel, breakfast is great and amazing courtyard. Helpful staff, smells unreal! Clean.
Stayed in May 2024
Reviewed: 7 May 2024
Nathan
United StatesOttantotto has done it again! Our second stay was just as wonderful as our first. A gem in the Oltarno (Other side of the Arno) the location is perfect. An attentive staff scheduled taxi rides back to the Stazione and provided a beautiful experience. The colazione is unbelievable, a curated selection of meats, breads, and juice is the highlight for my wife. This is our only choice when in Firenze, we will be back soon hungry for more.
Stayed in May 2024
Reviewed: 1 May 2024
Stacey
United StatesThere was not anything we did not like.
Location both inside and out was quaint. Nice variety of breakfast items. The juices were fantastic!
Stayed in April 2024
Reviewed: 29 April 2024
Patrick
United KingdomVery nicely appointed boutique hotel in a cool district within walking distance of the city. Lovely breakfast cooked to order.
Stayed in April 2024
Reviewed: 23 April 2024
Kathryn
United StatesBuilding was beautiful, so nice and full of character. Great location. The breakfast was the best we had the whole visit in Italy!
Stayed in April 2024
Reviewed: 19 April 2024
Hannah
United KingdomThe check in process outside of reception hours was a little difficult as our code didn't work and signal in the hotel wasn't great, but the staff were very patient and helpful and we got it sorted quickly.
We loved the decor of the hotel. The staff were very helpful and we loved the bottle of sparkling wine in the room for my husband's birthday! It was a lovely touch. The staff also recommended a lovely restaurant for our evening meal. The room was very clean and comfortable. The chromotherapy shower was amazing! Being able to have breakfast in the courtyard garden was lovely.
Stayed in April 2024
Reviewed: 14 April 2024
Sarah
United KingdomAirconditioning not working
We loved the friendly welcome, decor, location was fantastic. Breakfast cooked by the lovely friendly lady was delicious.
Stayed in April 2024
Reviewed: 8 April 2024
Meenakshi
AustraliaAlthough we knew we had booked a small room, it felt a little claustrophobic for two of us. Next time we will book a bigger room
This hotel was like an oasis from hectic Florence. As soon as we stepped through the doors we felt calm. The location was good and staff very helpful. The breakfast was very nice. And for travellers with luggage, the lift was very appreciated
Stayed in April 2024
Reviewed: 25 March 2024
Mike
United KingdomNot much storage in the room. Self check in process strange - I expect a personal touch in a boutique hotel.
Beautiful place, very stylish, lovely secluded courtyard. Fresh breakfast. Comfortable pillows! Great location in easy reach of all main sights.
Stayed in March 2024
Reviewed: 21 March 2024
Susan
United KingdomSmall and perfectly formed Good location.
Stayed in March 2024
Reviewed: 19 March 2024
Büke
Netherlands- nothing
- clean and very nicely decorated hotel and rooms - easy self check in process at any time (we arrived at night, so it was very practical for us) - location is near to all tourist attractions, but not in the mid of them, in a more local and quiet area (which we prefer for sure) - great breakfast (with sweet and savory options) - attentive and friendly staff
Stayed in March 2024
Reviewed: 18 March 2024
Holly
United StatesNothing
The hotel was in a great location, the staff was so friendly and accommodating. The room was beautiful and I loved breakfast in the charming lounge and a wonderful assortment of food for breakfast.
Stayed in March 2024
Reviewed: 13 March 2024
Alexandra
United StatesPerfect little boutique hotel. Rooms are a good size and it is in the perfect location to explore Firenze. 100 out of 10. Can't wait to return!
Stayed in March 2024
Reviewed: 13 March 2024
Julie
United StatesSome construction on the street during our visit, but didn’t really bother us! No complaints - loved our stay!
Absolutely gorgeous hotel! Breakfast was delicious & location is great if you want more of a local feel
Stayed in February 2024
Reviewed: 11 March 2024
Bronnie
United KingdomA great location, beautiful hotel with a really nice breakfast and great staff!
Stayed in March 2024
Reviewed: 25 February 2024
Christine
United StatesThe narrow stairs.
Exceptional design! We booked the Beaton suite for a family of four: two young children and one adults + one senior. the glass stairs were challenging on the first night as you need to climb upstairs for the only bathroom. However, the hotel and suite was oozing with Italian charm and modern aesthetics so we forgot about the stairs quickly.
Stayed in February 2024
Reviewed: 27 January 2024
Grace
United KingdomIncredible breakfast. Very comfortable rooms.
Stayed in January 2024
Reviewed: 11 January 2024
Michele
United StatesThere was nothing we didn't like.
Breakfast was more than adequate and staff very accomodating. The location was especially fine as the neighborhood was quiet, not at all touristy and we felt very safe walking at all times.
Stayed in January 2024
Reviewed: 10 January 2024
Mark
United KingdomNothing sticks out although staff were not always available to deal with questions. Dining room a little cramped.
Elegant, well designed quiet rooms
Stayed in January 2024
Reviewed: 30 December 2023
Ahmed
Saudi ArabiaNo thing
Every things was perfect
Stayed in December 2023
Reviewed: 29 December 2023
Samantha
United KingdomNothing not to dislike
It was stunning
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content