Via Santa Giustina 48, 55100 Lucca, Italy
#6 of 40 hotels in Lucca
Guests' ChoiceBased on 406 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.7
Facilities
8.9
Staff
9.8
Value for money
8.9
Free WiFi
9.4
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End of dialog contentReviewed: 2 June 2024
Alexander
AustraliaTo stay longer
Historic hotel with great glimpses of many ages ago
Stayed in May 2024
Reviewed: 2 June 2024
Albena
United KingdomExceptional hotel and service! Highly recommend!
Stayed in June 2024
Reviewed: 30 May 2024
Agata
PolandEverything was great :)
One of the best stays in Italy thanks to wonderful team of staff. You really feel welcomed in the hotel. Beautiful room. Great location and very nice place for breakfast/coffee.
Stayed in May 2024
Reviewed: 29 May 2024
Jérémy
FranceThe smart TV could not connect to the wifi
Super service, very kind Great room
Stayed in May 2024
Reviewed: 27 May 2024
Deb
United StatesBeautiful hotel, friendly and helpful staff.
Stayed in May 2024
Reviewed: 24 May 2024
Linda
United StatesClean, room cleaned and they take care of their guests with whatever need arises
Great staff!
Stayed in May 2024
Reviewed: 24 May 2024
Shelley
CanadaIt was all good except one small weirdness. The rooms don’t have numbers but names of operas. No one pointed that out so it was a comedy of errors trying to get our key back at night when we returned from dinner from the night manager who didn’t speak English.
What’s not to like about an elegant small hotel such as this in the heart of Lucca. On check in we got a great briefing of what to do in town and took the manager’s advice and attended the Puccini and Verde opera in a 1600 era cathedral. A high point. We also walked along the medieval walls of the town. The hotel was great. Breakfast was yummy, with pancakes and eggs and all of the continental goodies. We did book one room for each of us. Two tall people in these small European rooms wears thin on long trips (snoring included). So that made this stay pricey for us.
Stayed in May 2024
Reviewed: 23 May 2024
Grahame
AustraliaShower and bathroom could have been bigger and the lights for bathroom hard to access inside bathroom especially of a night.
Excellent location. Very friendly and helpful staff.
Stayed in May 2024
Reviewed: 17 May 2024
John
United KingdomGreat welcome, good location. Very comfortable bed - bathroom good. Nice breakfasts
Stayed in May 2024
Reviewed: 15 May 2024
Geoffrey
FranceNothing
We loved its old world charm along with its total can do attitude. From the ease of arriving to a smiling, welcoming face and the feeling of a warm embrace whilst our car was taken away. We were helped with our baggage into the hotel and up to our wonderful spacious room. Nothing was too much trouble. We had great recommendations for dinner. The breakfast and service was exceptional.
Stayed in May 2024
Reviewed: 15 May 2024
Peter
United KingdomWe liked the location as it is near to car parking outside the walls and is in a quiet part of the walled town. Although that means you are slightly further away from the main sights the distances are short. The hotel has lots of character although some of the fixtures look a little tired. We had a suite on the top floor which was very spacious. The bathroom was well equipped but there was no shower ( either separate or over the bath). There was a reasonable choice for breakfast with eggs freshly cooked. The staff were very welcoming, friendly and helpful which made it a delightful place to stay.
Stayed in May 2024
Reviewed: 6 May 2024
Andrew
United KingdomRoom a bit on the small side.
Very friendly staff. Fantastic breakfast - cooked eggs and bacon. usb connection in rooms for phone charging.
Stayed in May 2024
Reviewed: 5 May 2024
Mia
SwedenThe neighbors could be heard very clearly. I mean we really heard everything, we heard when they walked in their room, when they coughed, flushed the toilet, their conversations, everything! Luckily, we had earplugs with us, otherwise we wouldn't have been able to sleep. Rooms were connected by a door in between and most likely therefore it was so noisy.
The room and the hotel was just like pictured, very beautiful! Staff were friendly and the location of the hotel was great, walking distance to everything.
Stayed in May 2024
Reviewed: 4 May 2024
Kevin
IrelandStaff were very friendly and helpful. Very welcoming hotel. Beautiful room with excellent decoration. Location perfect. No complaints. Would book again
Stayed in April 2024
Reviewed: 3 May 2024
Elizabeth
United StatesCozy and comfortable Extremely friendly staff Lovely breakfast included
Stayed in May 2024
Reviewed: 17 April 2024
Daniel
United KingdomNothing
Absolutely beautiful traditional Italian hotel. Very clean, excellent breakfast and the staff were lovely. Roberto in particular was so friendly and attentive. The hotel is in a great location and very close to the central streets and piazzas in Lucca. We'd definitely stay here again.
Stayed in April 2024
Reviewed: 12 April 2024
Zeev
Italythere is a very dangerous step, totaly not in standart, at the entrance to the hotel. My wife fell and hurt her hand.
everything
Stayed in April 2024
Reviewed: 1 April 2024
Diego
SwitzerlandWe thoroughly enjoyed Mario's and his team's hospitality. We have been coming to Lucca for years and feel this place is home from home. Thank you. Highly recommended.
Stayed in March 2024
Reviewed: 19 March 2024
Anita
United KingdomAmazing place can’t find any fault
Stayed in March 2024
Reviewed: 17 March 2024
Blemings
United KingdomBeds a bit uncomfortables
The position within the city
Stayed in March 2024
Reviewed: 15 March 2024
Stephen
United KingdomNothing
Excellent location in a quiet part of the old city, within the walls. Breakfast was prepared to order. The room was delightful with a beamed ceiling. The owner is charming, and speaks very good English.
Stayed in February 2024
Reviewed: 12 March 2024
Eddie
IrelandHaving to go home was the worst part. I honestly have nothing negative to say about this hotel.
Breakfast was delicious I ate too much each morning (yummmy😊). Freshly cooked eggs and bacon and freshly squeezed orange juice for each time we arrived to the dining room. The hotel staff were extremely helpful telling us about museums and walks and the nice bars to have café.
Stayed in March 2024
Reviewed: 26 February 2024
Valerie
United KingdomVery nice hotel, great breakfast, beautiful historical interior and wonderful welcoming Owner Mario and his team. We stayed there twice already, will come back.
Stayed in February 2024
Reviewed: 26 February 2024
Stewart
United KingdomNothing.
Beautiful, classic, renaissance style feel. Great location close to the centre of Lucca but far enough away to be peaceful and quiet. The family running Palazzo Alexander couldn’t be more accommodating and attentive. We’ll be back!
Stayed in February 2024
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