Piazza del Palazzo Dipinto 27, 55100 Lucca, Italy
#1 of 40 hotels in Lucca
Guests' ChoiceBased on 272 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.8
Facilities
9.4
Staff
9.6
Value for money
8.8
Free WiFi
8.3
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End of dialog contentReviewed: 4 June 2024
Victor
AustraliaNothing
Beautiful hotel in fabulous position in Lucca. The breakfast was amazing so much choice. Had some laundry done and it came back beautifully laundered and pressed. Would recommend to anyone
Stayed in June 2024
Reviewed: 2 June 2024
Janet
United StatesCoffee in bedroom : instant (yuk) and very hard to warm up water. So we went downstairs to get first cup of coffee. Could have Keurig type machine in bedroom to better make coffee.
Wonderful breakfast. Nice outside seating area for cocktails and people watching. Very helpful staff.
Stayed in May 2024
Reviewed: 25 May 2024
Richard
United KingdomNothing.
The accommodation is stunning, rooms are clean and incredibly comfortable, the location is perfect for exploring Lucca and the staff were incredibly helpful and personable.
Stayed in May 2024
Reviewed: 18 May 2024
Mandy
United KingdomNothing. Had to ask for toiletries to be replenished, but otherwise no issues. Could do with some pictures in the corridors, as they’re a bit dreary - they don’t match the warmth of the rest of the hotel. Nicely decorated, but just need something on the walls to make them more welcoming.
Location, room size, very nice staff, spotless, nice breakfast, quiet
Stayed in May 2024
Reviewed: 17 May 2024
Joanne
United KingdomWe thought fresh wTer could have been supplied to the room everyday, not just the first day. Some reception staff didn't have huge knowledge of what we could do and hire of bikes etc
We loved the hotel , location, room and breakfast was fab. Contemporary hotel within Old style setting 2 mins walk from main square.
Stayed in April 2024
Reviewed: 23 April 2024
James
CanadaWonderful staff. Wonderful room. Wonderful location. I highly recommend staying here.
Stayed in April 2024
Reviewed: 22 April 2024
Jill
United KingdomNothing
The room was very comfortable - large, clean and modern. Breakfast was very good. It was very well furnished, with a lot of character. Good staff.
Stayed in April 2024
Reviewed: 17 April 2024
Victoria
United KingdomNothing.
The hotel is modern, immaculately clean and in a great location in the centre of Lucca. The staff were very friendly and helpful. We can’t wait to return in the future.
Stayed in April 2024
Reviewed: 8 April 2024
Edward
United KingdomA lovely little hotel in an ideal location to explore Lucca.
Stayed in March 2024
Reviewed: 17 March 2024
Jonathan
United KingdomGreat location, large room with everything we could want. Breakfast was amazing and the coffee was wonderful. Very helpful and friendly receptionist and waiter. Highly recommend!!
Stayed in March 2024
Reviewed: 13 March 2024
Arlene
United StatesNothing
It was an absolutely perfect location, just a block from Piazza San Michele. Very modern, clean, and well run with an excellent breakfast. Our room was huge and very quiet. The people at the front desk were also very helpful.
Stayed in March 2024
Reviewed: 11 March 2024
Myrto
GreeceNo English speaking TV channels or Netflix.
Beautifully decorated small hotel, very conveniently located in the centre of Lucca. The room was spacious, clean, and the bed was comfy . The staff was very helpful and breakfast was delicious.
Stayed in March 2024
Reviewed: 16 February 2024
Etienne
NetherlandsIt was all good!
The staff was super friendly the hotel was clean the breakfast excellent.
Stayed in February 2024
Reviewed: 7 February 2024
Terence
United Arab EmiratesDifficult to find in the narrow streets
Breakfast
Stayed in February 2024
Reviewed: 1 February 2024
Shevtsova
IsraelIt is inconveniently located, it is difficult to drive a car through the narrow streets, but it has its own parking lot. On the way to the room there are steps where you need to lift your suitcases.
Excellent new room stock. spacious room. Only the bathroom is cramped, especially with the door opening inwards.
Stayed in January 2024
Reviewed: 8 January 2024
Quinn
CanadaIt was advertised as parking next door. Parking was in fact 450m away (walking) 4x that when you miss one of the 8 turns to get there. If they advertised parking where it actually was I'd have parked first and walked instead of having to drive the maze that is Lucca twice.
Location, size, cleanliness
Stayed in January 2024
Reviewed: 4 January 2024
Cookies80
SwitzerlandNothing to report
The service is top-notch and the hotel's location is fabulous...
Stayed in January 2024
Reviewed: 19 December 2023
Steven
United KingdomExcellent hotel in a great location
Stayed in October 2023
Reviewed: 20 November 2023
Deborah
United KingdomNothing.
The location is very good in a quiet piazza but close to everything. The hotel is modern and the staff very friendly and helpful. The breakfast was very good with plenty of choice and the room was spacious and very clean with everything available to make your stay as comfortable as possible.
Stayed in October 2023
Reviewed: 2 November 2023
Roxanne
United Statesperfect in every way better then most big hotels
Stayed in October 2023
Reviewed: 1 November 2023
Dana
United StatesStaff was super accommodating, you can pull your car right up to the hotel and they park it for you. Rooms were very big shower was awsome, breakfast was very good. Good location.
Stayed in October 2023
Reviewed: 19 October 2023
Sasha
United StatesNothing
Beautifully appointed property with very clean, spacious rooms. The staff was very welcoming and helpful and the food was very good!
Stayed in September 2023
Reviewed: 19 October 2023
Desley
Australialocation, modern, friendly, better than expected
Stayed in September 2023
Reviewed: 16 October 2023
Helen
AustraliaNothing
Location; all hotel staff; breakfast; room size
Stayed in October 2023
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