Nothing. I loved everything about this hotel.

Everything about this hotel was absolutely marvelous … especially the personnel!

Stayed in April 2024

Nothing

Everything was outstanding, the location, staff , facilities, services, and the food. It reflects the true italian hospitality experience.

Stayed in April 2024

Front desk restaurant in the hotel service

Stayed in March 2024

Actually everything was gorgeous, everything over the expectation.

The breakfast was amazing, both in food excellence and the location, really unique should I say. Every place, suite or facility is thought to meet the elegance typical of Florence.

Stayed in March 2024

Liked everything!

You can not find a better hotel in Florence. Location, history, decor, quality of rooms, food, drinks, breakfast, spa. Everything is world class standard.

Stayed in August 2023

They couldn’t find us a professional dry cleaning & washing service. We found the hotels laundry service very expensive. So we researched and found a laundry ourselves who washed & dried our clothes.

The staff was very accommodating.

Stayed in August 2023

Nothing at all

Everything, the accommodation and the staff are simply amazing

Stayed in August 2023

The gym could be better organised and equipped.

This hotel is absolutely stunning and meets well beyond expectations easily. The staff are all well trained, very pleasant and helpful, every person no matter their area of responsibility. Our room was perfect, not large but intimate and extremely comfortable. We had an extraordinary view from the terrace and spent a great deal of time there. The spa was outstanding and the policy of only allowing a few guests at a time means it can be enjoyed in comfort and peace. I applaud them for doing this. The breakfast is very good as are other meals at the restaurant in the lobby. There are many exquisite spaces to spend a quiet time reading or contemplating what has brought you to such a beautiful haven.

Stayed in August 2023

Everything was perfect, room, service, breakfast...

Stayed in July 2023

Just everything was great!

The place, the staff, the whole experience is just exceptional.

Stayed in July 2023

Excellent staff, location and rooms.

Stayed in July 2023

There is nothing not to love.

One of the most beautiful, comfortable, and elegant places ever stayed in all my travels. Superb experience with a warm and welcoming staff who took care of us in every way. It's worth it, especially with the views, the spacious rooms, location, and of course in a city such as Florence.

Stayed in July 2023

Nothing

Everything is perfect and fantastic!

Stayed in June 2023

Never

You live is refreshed

Stayed in April 2023

N/A

This is a beautiful historical villa turned hotel in the heart of Florence, like 3mins walking distance from the Duomo and not more than 15mins walking distance from all the major tourist places. So first of, location can't be beat! Second, this is a stunning property - the main breakfast/lunch area has such a sophisticated and festive vibe! The rooms are beautifully decorated, well appointed and spacious! The staff is very nice, warm & welcoming - super thanks to Emiliano (hope I get the spelling right!) and Chiara! My only regret is that I couldn't spend more time at the hotel due to our packed itinerary. A truly beautiful place and so well restored - we're so grateful to have visited and stayed at Palazzo Portinari! Overall, 10/10! Already planning to come back!

Stayed in May 2023

The hotel is new and amazing for its design, art and culture. the location is great, hospitality is perfect and they were so careful to service and make the experience unique.

Stayed in February 2023

beautiful

Stayed in February 2023

Everything was just AMAZING! Staying in such an incredibly beautiful historical building that has been restored in a stunning way, it is an once-in-a-lifetime experience. The staff is very polite, helpful and friendly. Probably the best hotel in Florence!

Stayed in November 2022

There wasn’t anything. it was perfect!

It’s a wonderfully grand hotel but with a lovely friendly atmosphere. The staff are incredibly helpful and caring. we were even given an upgrade as it was our anniversary. Nicola helped us with restaurant choices and rooftop bars. The breakfast was delicious and the dining room just how you’d imagine a beautiful Florence room to be. The Manager Angelo Rizzi was often in the reception finding out from guests how things were going. And the spa was amazing! we loved our trip and can’t wait to return. It’s moments from the Cathedral too. we walked everywhere!

Stayed in September 2022

Outstanding Hotel with outstanding staff and services.

Stayed in September 2022

Wow, what a beautiful Hotel in the heart of Florence.

Stayed in September 2022

Beautiful hotel in a great location, with lovely rooms and comfortable beds. Impecable service with great attention to detail. Excellent dining experience, from breakfast, cocktails to dinner.

Stayed in June 2022

everything was perfect, the room is beautifully decorated, the breakfast wonderful and the staff very kind and helpful. They managed to book restaurants and winery visits that were very difficult to get! thank you so much to all the time that work at Palazzo Portinari Salvati! you are doing a very impressive work! we hope to come back soon!

Stayed in July 2022

the property, staff, and breakfast is just lovely! can’t wait to stay here again!

Stayed in July 2022