Nothing

Authentic clean to a high standard excellent staff extremely quiet plentiful breakfast with high quality ingredients beautiful garden very comfortable bed excellent shower

Stayed in April 2024

Two armchairs in room not very comfortable. Didn't really know how to sort check out (contactless again) Checkout maybe a bit early @10.30.

Room on top floor very comfortable, bathroom and shower good. Double glazed windows kept out chatter coming from Piazzas. Contactless check in easy. Breakfast very good, young man in breakfast room very good. Perfect location in Citti Alta for both piazzas, restaurants and sites

Stayed in April 2024

Great location for this family run hotel. We got all the help needed to drive and park in the city. The breakfast was simple and yet complete. The staff was helpful and really nice. This property is a gem in the old city. We would definitely return.

Stayed in April 2024

Reaching the entrance by car is challenging but this is because of the location which is in the middle of the old historical town with lots of narrow streets.

Excellent location in the center of citta alta. Hosts were super friendly and helpful and were quick to reply to any questions we had.

Stayed in March 2024

Great room, easy contactless check in, helpful staff

Stayed in April 2024

Our room was slightly cold, as the air condition remote wasn't working for some reason.

The facilities are beautiful, and the hotel perfectly located in the heart of Bergamo old town. Everything was immaculately clean, and the breakfast was very enjoyable, offered in a cozy room on the ground floor. 10/10 recommended!

Stayed in March 2024

Room had no personality TV was maybe 15inch - very small Bathroom was private, but away from the room - I didn't understand what it meant before I saw it

Location was really fantastic. Having a parking spot on premise was excellent Room was clean and "big enough" Breakfast was great All service personnel was amazing: on-site and through booking.com and whatsapp Quiet, very quiet

Stayed in February 2024

no milk at the refreshments table to put in your tea. not obe English TV channel not even a news one.

Good Great location Great staff Good breakfast

Stayed in December 2023

Nothing

Nice place

Stayed in November 2023

Yea and coffee in room would be good

Fantastic location, Danielle and all staff were wonderful, friendly and helpful. Lots of character and very unique. We were able to store our luggage after checking out whilst we looked around Citta Alta so that was very helpful

Stayed in October 2023

Excellent location. Extremely helpful hosts Daniele and Claudia. Highly recommend to anyone

Stayed in October 2023

The private bathroom across the hallway was a bit inconvenient. It’s an old building so understand it’s hard to convert to hotel, but it’s a kind of an odd layout overall (I had 4 different keys). Contactless checkin worked. But I did miss seeing someone I could ask questions during the day.

Very good location, 3 min walk from the center of Alta Citta. My room looked out on the tiny street which was nice, with tall windows. Breakfast staff was very sweet and helpful and breakfast was quite nice. Room was extremely clean!

Stayed in September 2023

Nothing we loved it

Situated perfectly lovely layout and beautiful views

Stayed in July 2023

Parking was difficult.

Everything was great: location, cleaniness, staff, breakfast...

Stayed in September 2023

The room didn’t have the usual European plug socket but there was one in the bathroom which meant that you had to charge your phone in the bathroom next to the sink.

The hotel was a lovely mix of old world charm and modern features. The breakfast was fabulous and the staff were all really lovely. The view from the window was beautiful. There was also a little garden you could sit in.

Stayed in August 2023

The room was large, extremely well equipped and very clean. The staff was very helpful at check-in even though it is contactless there was someone there to help. Before arriving they sent us a WhatsApp message with all the details we needed to enter the property and parking with one space allocated for electric charging. There is even a courtyard with a well kept garden if you would like to read or relax with a beverage. Overall this property is excellent. We had room 11 and the AC was also excellent.

Stayed in August 2023

Nothing, all was excellent

Location was excellent the staff were very helpful and pleasant Rosie(?) served us our breakfast with a warm smile and chat . A beautiful building that is being restored in an authentic manner would highly recommend it to anyone

Stayed in July 2023

—

We were doing a whirlwind trip traveling around France for a week, and Switzerland for a week, and just barely squeezed in ONE day of Italy to piece the trip together. We arrived by plane and cab in the middle of the night, and were able to check in flawlessly with the contactless checkin. The inn was beautiful and quintessential Italy with cool art (including a Reservoir Dogs rust etching in the hallway 💗), free water available in the hallway, AC, large windows that open for fresh air, a stocked mini fridge… we felt very welcomed without even seeing a soul. When we woke, we had the best breakfast we’ve been offered at a hotel in Europe so far! Between the four of us, we sampled house-made apricot yogurt, croissants better than we had in France, delicious juices, local cheeses, fresh apricots and grapes, perfectly fried egg, raspberry tart, bacon, and a delightful cappuccino. This old town Bergamo was the perfect place to feel like we experienced true old-style Italy. The inn was only a few minutes walk to an impressively painted Basilica, beautiful old buildings, restaurants, cobblestone streets, church bells ringing. The garden was a serene spot to enjoy the Sicilian style pizza slice purchased nearby. All of this « Italy «  was experienced between 1am and 10am! We would LOVE to come back to visit longer! We all loved the bathroom too!

Stayed in July 2023

Hotel missed our message confirming taxi transfer, but we quickly remedied this by finding a taxi outside the airport.

Lovely, helpful staff, good contact via WhatsApp before and during stay, available to help with issues arising.

Stayed in July 2023

No elevator, for us this was no problem but if you cannot walk well, this is not your place.

Great location in the center of the old city of beautiful Bergamo. The lower city is also worth a visit. Good beds and lots of space. Tasty breakfast with lots of choice.

Stayed in July 2023

Poor ventilation in the bathroom

Great atmosphere, nice and helpful staff, breakfast and garden.

Stayed in July 2023

Great location in a beautiful town with lovely staff and a very comfortable bed. Fab!

Stayed in July 2023

Nothing really, the house is over 400 years old therefore narrow walkways and steep stairs are part of its character.

A beautiful building in a quiet street, the owners couldn't do enough to help us during our visit.. Great garden where you can chill over a bottle of wine.

Stayed in June 2023

Parking and access if a little difficult & not for the feint hearted even with the directions by the owners & GPS. Only issue.

Great location. Substantial breakfast. Lovely staff.

Stayed in July 2023