The air conditioning wasn’t working and we were not informed about this. We were in a room where the sun was blazing through the windows and it was very hot and uncomfortable. When my husband went down to reception to enquire, he was made to feel as if he was making a fuss and that this was not an issue. Definitely not a five star hotel! Some staff (tended to be the older ones) were rather abrupt.

Lovely breakfast. Some lovely staff (not all!) convenient location.

Stayed in May 2024

- For a 5* Hotel, I would definately expect more careful details regarding cleanliness. The shower area was quite dirty on the bottom and the bathroom door was quite damaged due to the constant water "floods" that escape from the shower bay to the bathroom floor. - Staying on the 4th floor, I had a big balcony (with garden/swimming pool view) that I would expect to be sparkling clean, but it wasn't. I'm having in consideration that this is a 5* hotel and not a 3/4* Hotel. The expactations are much higher for a 5* Hotel and the cleaning levels flawless. This is not a dealbreaker, just calling the attention to the staff of parts that can be improved.

- The price paid per night was definately good, with breakfast included. The Hotel is very good overall, with friendly staff. - The location is also very good, being just short of 20min walking to the Pisa Tower. Many rooms have a view to the tower, despite my room didn't. - The breakfast has very tasty products, from the bread to the delicious croissants. - The Hotel decoration is very nice, with very elegant touches. - The Hotel in general smells very good, what makes the environment feel much better and plesant.

Stayed in May 2024

Service in dining room was slow. and portions are small.

We got tour room at very good rate and the staff and hekpful

Stayed in May 2024

Staff be less proper training

Spacious

Stayed in May 2024

No breakfast included

Good, clean

Stayed in April 2024

However, for a hotel aiming for a higher-end feel, there were a few misses. The bathroom, while clean, had some staining, which brought down the overall impression. Additionally, some amenities often found in five-star hotels, like luxurious toiletries or in-room coffee makers, were absent. Overall, it wasn't a bad experience, but it wouldn't be our first choice on a return trip to Pisa.

This hotel is undeniably modern and fresh. The rooms are flooded with natural light, and the beds were incredibly comfortable. A big plus for a restful stay!

Stayed in April 2024

The fact that we obviously didn’t do enough research and it was closed season so the swimming pool and fitness centre were closed and the air conditioning wasn’t on despite it being 27 degrees

It was a nice hotel in a fairly good location. The staff were lovely. The restaurant and bar were very good.

Stayed in April 2024

The rooms were not the cleanest. The hotel looks nice but when you get in you can tell it needs a renovation. Walls and doors need painting as it's chipped or warped. The staff I found a little rude but It seemed to only be with the non Italians.

It's was in a great location. Nice quick walk to pisa. The rooms were functional.

Stayed in April 2024

Dirty windows didn’t open and close

Stayed in April 2024

No pool. No spa or gym with jacuzzi. Certain aspects of a Four hotel standard were not present. No Robes, slippers, not a proper coffee station, no water to drink. No ports for phones.

Bfast and dinner was fabulous! Staff and cleaners were lovely.

Stayed in March 2024

Everything was perfect

Stayed in February 2024

Nothing really needs a little toc

It is located around 15 mins from the centre of Pisa, it has got a train station close by which is Pisa Rossie, this is around a 10 min walk. Supermarkets are close. Overall good, no pool facility it isn't a 5 star but nice enough

Stayed in February 2024

The price was too high for what was supposed to be a 5 star hotel.

The room was quite comfortable but not up to the standard of 5 stars the hotel was promoting. The breakfast was enjoyable.

Stayed in February 2024

Scruffy room with allot of damages. Expensive parking, untidy garden and exterior. Breakfast was OK.

Bed seemed comfortable and clean.

Stayed in December 2023

The door to enter the room was difficult to open and the concierge had to explain it and demonstrate (that is their standard practice). Lights in the bedroom did not work and found a bottle of bleach in the bathroom: considering we were travelling with a toddler and a 8 YO child, that is not pleasant as they could have used it thinking it was a normal soap. No complimentary offered for a 200$ room seems odd.

Sleeping room was big, with two separate spaces for sleeping. Bathroom also big enough. Plus also for the balcony with view of the Pisa tower

Stayed in December 2023

The window was broken and no heating we asked extra blankets

Stayed in November 2023

Having to change rooms. When we did change room TV , air con and lights didn’t work snd we asked several times for them to be fixed to no joy. The windows didn’t open and plaster was falling from the ceiling. Swimming pool looked disgusting.

The staff were all lovely. Restaurant served good food.

Stayed in November 2023

Not much to do at the hotel.the restraint was open for breakfast and dinner choice ok but not expansive so we had to order out certain nite.but these are just small critics we loved our hotel and staff

The staff were amazing couldn't do enought for you.the hotel was very clean.we were out of season so nothing to do at the hotel and immediate surroundings.but pisa was on 10/12 euros in taxi

Stayed in October 2023

Pool was closed, seems to be more of a 3 star hotel rather than 5

Comfy, clean and everyone was friendly.

Stayed in October 2023

Great for a stopover and well located for the airport and a short walk to the center and main sights.

Stayed in September 2023

Front counter staff was really good, though there was only one person and the wait to check in was really long. Also, when we phones from the room no one ever answered. We were missing things in our room- only got one pair of slippers, no coffee packets (we had a kettle)

Front counter staff was really nice and helpful even though he looked overwhelmed with customers

Stayed in October 2023

It was classed as 5 star, it wasn’t that standard some parts were modern but other parts out dated

It was easy to get too Comfortable and spacious

Stayed in October 2023

Evening meal was very poor.

Extensive buffet breakfast let down by the cooked options.

Stayed in September 2023

Staff at the bar the lady she completely ignored our complained regarding the terrible burger that was cooked for us …. Came back using same bun and cold chips disgusting customer service …. The bar man and manager were friendly and courteous … I woukd t est from the bar …. Disgusting food ! The pool wasn’t clean at all as well so didn’t use …. Too many mosquitoes flying around be aware

The room the location staff at reception and main restaurant

Stayed in October 2023