Absolutely everything. The room was cosy and warm. I was surprised to find fruit tea which was amazing, normally other hotels offer only black tea. So it was a nice touch as fruit/berry tea is my favourite. Location was absolutely beautiful.

Stayed in March 2023

nothing at all

our room was amazing! great location, fabulous setting with fabulous outside space, friendly staff, amazing food. I would highly recommend.

Stayed in February 2023

Nothing. If we had to really nitpick, there were a couple of places in the room which could be touched up but not anything that we needed to use.

The location was brilliant, 100% recommend when visiting Bergamo. Staff were very good- friendly, helpful, had useful tips & suggestions for our trip.

Stayed in February 2023

beautiful location unique atmosphere of the hotel excellent breakfast

Stayed in February 2023

air-con/heating in room didn’t seem to work. thermostat was set at 19 but temperatures rose to 25 deg c. had to open windows to cool down.

beautiful location and views. fantastic room and breakfast. excellent car parking facilities. metres from the funicular so easy access to the old town.

Stayed in February 2023

restaurant

Stayed in January 2023

See above

Wonderful, friendly and welcoming staff. The restaurant superb, location stunning. Driving up to the place was interesting. Can’t really think of anything that could have made the stay any better.

Stayed in February 2023

Small intimate hotel, staff lovely and helpful. Fantastic views over Bergamo. Fabulous breakfast. Lovely to sit by the fire in the evening with a glass of wine. Great ambience.

Stayed in January 2023

Nothing! It was the perfect stay, if you are thinking about booking it do it!

Loved our stay here! Our room was perfect, the hotel gardens were gorgeous and it had the most stunning views over Bergamo. We would love to come back!

Stayed in December 2022

Nothing - loved everything and will be re-visiting. Nothing to dislike - staff and facilities excellent

Breakfast was good with reasonable choice

Stayed in January 2023

We drove to the hotel and we struggled to get there due to resident-only roads, narrow streets and couldn’t find the parking at first. The hotel had sent us information regarding this but we couldn’t access it through booking.com, but this was very minor and not the hotels fault!

The hotel is absolutely beautiful and has been designed so thoughtfully. The staff are extremely welcoming and helpful and the food at breakfast and in the restaurant is fantastic. We also ate at the pizza restaurant and both staff and food were superb.

Stayed in January 2023

Nothing. Everything was superb

The location is amazing . Right at the top of the old town. The place feels very exclusive . The breakfast is included in the price and is fantastic

Stayed in December 2022

The most stunning hotel with superb staff. My second visit didn't disappoint

Stayed in November 2022

There are several roads to get to the hotel some of which are too narrow for big cars. The navigation systems tend not to know about that. Neither booking.com not the hotel warms you about it.

Location with view over Bergamo is fantastic.

Stayed in November 2022

Stunning panoramic view, amazing sunrise, beautiful and cosy bedroom. Breakfast was delicious. Staff was incredibly friendly and very welcoming, even lighted a candle to celebrate our birthday.

Stayed in November 2022

The light wiring in the room. Something is wrong with it and the lights were coming on and off by night. Little bit spooky.

We loved everything about this property. Customer service, breakfast, restaurant, room and surrounding area.

Stayed in November 2022

Nothing could have been improved

Great hotel, staff were lovely, breakfast was very good. View from the hotel is exceptional

Stayed in November 2022

The location on top of the hill adjoining the castle is absolutely fantastic. The views are sensational, the staff are friendly and the breakfast is amazing!!

Stayed in October 2022

Nothing. (It is difficult to find the hotel, but anyway it is a gem)

Extra nice place. Highly recomended. We will come back again. Very good restaurant, nice view of Begamo, stylish and comfortable rooms.

Stayed in October 2022

Probably the only thing I would not do again is to eat at the restaurant of the hotel. Not at the exceptional level of the relais

Everything in the hotel is exceptional, the room, bathroom, cleaning, location and the staff. Amazing breakfast, served with fresh and tasty products

Stayed in August 2022

beautiful location

Stayed in October 2022

We couldn't adjust the temperature in our room because apparently it is fixed in winter. Also, be aware that when the funicular is not running, the walk up to the hotel is a tough one!

Gorgeous high-end hotel with beautiful views over Bergamo, lovely grounds and a relaxed vibe.

Stayed in October 2022

My only complaint is the air conditioning. It was very weak.

Beautiful space, unbeatable location.

Stayed in August 2022

hard to get to - and unclear how to park and get luggage to room

beautiful architecture and character

Stayed in September 2022

Nothing to dislike!

The views, rooms and terrace are stunning and the staff are wonderful

Stayed in September 2022