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Reviews of Best Western Hotel Santa Caterina 4 stars

Via Santa Caterina 42/b, 95024 Acireale, Italy

#3 of 8 hotels in Acireale

Guests' Choice

Review score

Based on 91 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.3

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    8.5

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 15 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights

    occasional noise in the corridor

    B'fast was excellent. Room was very comfortable and clean.

    Stayed in May 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights

    Lovely meal in the Hotel restaurant. Very friendly staff throughout the Hotel.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Wifi was poor in the room and the breakfast room was too hot in the morning.

    Excellent breakfast and parking facilities. Staff were very friendly and helpful. Rooms were very clean and well kept.

    Stayed in April 2024

  • Reviewed: 4 March 2024

    10
    Good value for money
    • Leisure trip
    • Group
    • Standard Queen Room with Single Bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Excellent location and VERY helpful staff

    Stayed in March 2024

  • Reviewed: 2 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    We truly enjoyed our weekend stay at this hotel. The staff are very welcoming and helpful. Excellent WiFi. Easy free parking at the entrance of the hotel. Highly recommend. Walking distance to centre

    Stayed in January 2024

  • Reviewed: 11 January 2024

    9.0
    Exceeded the expectations and really friendly staff
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights

    Sound isolation in the room could have been better.

    Exceeded the expectations - friendly staff, perfect view from the room, calm location, tasty coffee in the bar - what else do you need?

    Stayed in December 2023

  • Reviewed: 21 November 2023

    10
    a second visit is a must
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    The only thing we did not like is that from the room, voices in the corridor could well be heard speaking, and when using toilet facilities, the water could be heard through the walls.

    Breakfast and dinner were exceptional. all areas very clean and the staff friendly and well informed when asked about surrounding areas and information about locality.

    Stayed in November 2023

  • Reviewed: 9 November 2023

    10
    Great hotel for a peaceful stay!
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Great hotel. Great staff, very nice and polite. Restaurant is great too. It is peaceful location where you can go visti catania, taormina, syracuse.

    Stayed in November 2023

  • Reviewed: 3 November 2023

    8.0
    All in all the stay was great. with good parking and good restaurant.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 7 nights

    The smell in the bathroom from time to time . Bathroom was exceptionally clean all the time but the bad smell came from the drains. I do not understand why. No English channels on TV. The technician came but could not fix it.

    The breakfast was great . The staff was just terrific. Restaurant very good food with professional service

    Stayed in October 2023

  • Reviewed: 23 October 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Single Bed
    • Stayed 2 nights

    Good breakfast

    Stayed in October 2023

  • Reviewed: 11 September 2023

    10
    Very nice and helpful staff! The front. Desk managed all our request and gave us room with better view. Thanks Elisa and
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant food was not that great. Better try other places for dinner, but very convenient to have restaurant opened late.

    Super clean and nice! Welcoming staff! The best place to stay in the region! Amazing view!

    Stayed in September 2023

  • Reviewed: 31 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Great hotel, lovely little pool, comfortable bed, wonderful tasty breakfast with lots of variety including the most amazing cassata & scrambled eggs. The staff were fantastic, nothing was too much trouble. One staff member suggested the train into Catania rather than driving & kindly printed off the timetable then took us up to the staff gate so that we were closer to the railway station & we didn't have to walk all the way around up a steep hill, wonderful service, the train was great too, 11mins into Catania for €3.50 per person. They also let us stay by the pool after check out as we had a few hours until our next check in Ragusa, lovely. Thank you for having us.

    Stayed in August 2023

  • Reviewed: 28 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Everything was perfect. Stuff very friendly. Quite place, relaxing.

    Stayed in August 2023

  • Reviewed: 17 August 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Queen Room with Single Bed
    • Stayed 2 nights

    a very pleasant hotel to stay, rooftop restaurant is very nice. The pool is certainly an added value for the stay. Breakfast is good too. Each room has an outside patio, not big but nice for sure. Perfect location too.

    Stayed in July 2023

  • Reviewed: 8 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel was exactly as I expected a Best Western to be- absolutely no issues- keep up the great work team!

    Stayed in August 2023

  • Reviewed: 24 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Lovely atmosphere and staff at the hotel , breakfast was delicious and I felt very relaxed and at home

    Stayed in June 2023

  • Reviewed: 22 June 2023

    9.0
    nice hotel, good value for money
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    shower needed repair breakfast was a bit boring the restaurant used to be better, still ok, but i hope it improves until next time we get to Acireale

    good location, with sea view, easily accessible with a car swimming pool is nice Valentina from the reception was very helpful and kind

    Stayed in June 2023

  • Reviewed: 6 June 2023

    9.0
    Great hotel for reasonable price.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights

    nothing

    Breakfast was very nice, fresh juice and fruits, sweet and salty variety. Personnel was very polite and helpful. Room for disabled person very well adapted only in the corridor to the room a bit steep ramp. Great restaurant with terrace with outstanding sea view from high offering also delicious meal and wine. Parking is a bit difficult because people from outside are coming for the restaurant but personnel is doing their best for the comfort of the guests.

    Stayed in May 2023

  • Reviewed: 29 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room with Single Bed
    • Stayed 1 night
    • Submitted via mobile

    internet prendeva male

    staff location e colazione

    Stayed in May 2023

  • Reviewed: 14 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    To be honest, I didn't quite understand the concept of a 'pre authorisation' when booking.com has a free cancellation policy up to the day before (in my case).

    The hotel is possibly one of the nicer hotels ive stayed in, very clean, staff are very nice and the rooms are very well kept. Keep up the good work 🙂🙂

    Stayed in May 2023

  • Reviewed: 8 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    food from menu

    food not best. staff great.

    Stayed in May 2023

  • Reviewed: 24 April 2023

    9.0
    Stylish place next to Palermo’s main attraccions
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    breakfast isnt very good

    Fantastic re-styling of a historic building

    Stayed in March 2023

  • Reviewed: 8 April 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Everything was as perfect Best Western hotels standards

    everything was excellent🔝🔝🔝,accommodation, view, food in the restaurant🔝 we will definitely visit again🥰 I’ll truly recommend 👍

    Stayed in April 2023

  • Reviewed: 7 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The service, the breakfast, the dinner were very good

    Stayed in April 2023

Showing 1 – 25

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