we didn’t appreciate the way we were received by the receptionist; the lady wasn’t nice, quite rude actually, and didn’t even bother to make us feel welcomed. it is possible to feel the wear of so much tourism but still, no one wants to feel unwelcome - specially on holidays!

amazing setting, an experience to be able to rest in such a historical place. stunning views and comfortable commodities.

Stayed in September 2022

the room wasn’t like the one in the photos, it was a walk away from the hotel and it didn’t have any views of the Sassi like the room in the photo. also the breakfast was not the best

The location was perfect, in the middle of the town

Stayed in September 2022

The room was comfortable but better as a single room rather than a double. It would not be suitable for some visitors due to lack of space around the bed.

Superb view from bedroom. The breakfast choice was brilliant with hot drinks made to order by staff. Great terrace to have drinks on. Easy to get around to the sights. Loved the history of the hotel.

Stayed in August 2022

Although I didn't understand the location meant that you could only walk in, it would be appreciated to have a porter or someone on staff to help bring bags in. I'm sure others would pay for that service, as we definitely would.

Beautiful view over the Sassi, breakfast was a nice, fresh selection.

Stayed in August 2022

As mentioned above, it is a place for people who search authenticity rather than confort.

This is a hotel for the most authentic experience of Matera. All features on the downside: damp rooms, lack of daylight (in one of our rooms, the other had splendid view) are due to its unique position inside the cavetown. It is wonderful to have breakfast on a terrace facing the old town and to reach all places of interest within minutes.

Stayed in September 2022

Nothing that I can think of

Stoning view from the balcony and terrace! The breakfast was really good with friendly staff. Even though it was 30 degrees outside, the room was very chill without the need to use AC.

Stayed in September 2022

Lots of mold in the room, even though this is understandable. Nevertheless it was not clean. There was a loud ventilation which prevented us from sleeping and could notbe turned off (next day we were told we should have called reception, but we had tried and there was no phone number...).

Location and unique experience. Large room. Nice breakfast buffet, you can sit outside overlooking the sassi.

Stayed in August 2022

Breakfast options could be a bit more variable but still quite good.

Excellent location. A beautiful place to stay and a must see. A convenient place to stay in.

Stayed in August 2022

Nothing in particular.

exceptionally helpful staff and an excellent situations

Stayed in August 2022

It was not easily accessible when we arrived and we had to carry our bags. When we left we they hotel did organise a porter which we paid for. This should be something that the hotel offers to all guests on arrival and departure free of charge.

The location was great.

Stayed in July 2022

en-suite quite small

cool (in a cave) and very interesting

Stayed in August 2022

There really wasn't anything I didn't like about this place. Apart from it's great location the staff are also extremely friendly.

Hoel Sassi's has a simply magnificent view over-looking Matera. It's a wonderfully atmospheric place and you can sit outside in the evening watching life go by for hours if you wish. The rooms are quaint and rustic and the beds perfectly comfortable. I really enjoyed the magnificent breakfast served in the morning with a wide array of local Puglian products. Perfect for your stay in Matera!

Stayed in August 2022

Bathroom was very small but given the type of property there's not much can be done about that.

Perfect for the centre of the city and the Sassi. Great location.

Stayed in July 2022

As the room is inside the rock, there was some smell from derived from that fact. Nothing really intense, but just as part of the "construction". Also, as the hotel is in the middle of the "only pedestrian zone", it was a bit challenging with carrying the luggage from the parking to the hotel. But in the end, it is worth it

Truly a great experience. The room is inside the rock, like most houses in Matera. It was quite big,and with a small balcony facing the city and the Duomo. The hotel personell was very nice and also had a good breakfast for the guests.

Stayed in July 2022

Lots of different rooms and ours was on the smaller side, with a small bathroom with a window that was very sunny and let in heat. But the a/c worked well....

The views and the location were great. Bar and breakfast on site. Good a/c. Friendly staff.

Stayed in July 2022

Felt a but shabby chic but you are staying in a cave so I guess that is part of the charm. Need new signage when approaching for the top.

Great location with fantastic views of the Sassi. Room cool and spacious and plenty of towels.

Stayed in July 2022

wifi ok, bad in some areas but understandable seeing area.

the view is fantastic in the day and at night. it is in a central location close to many restaurants. air con was good and little fridge which we needed as so hot when we were there in July. they have a bar but don’t think it’s working to full capacity but we were able to get some drinks.

Stayed in July 2022

The pull out bed wound't be the comfiest but fine for one night!

The view from this room is out of this world but any view in Matera is stunning. Really authentic stay and lovely breakfast area! Lots of stairs as is the case in Matera but would highly recommend. Really friendly staff at reception regarding restaurant tips and leaving luggage!

Stayed in June 2022

I didnt like that air condition in the room was automatic and noisy,so you can not regulate the teperature yourself.

Hotel Sassi is very well lacated with beautiful view.I had a cave room,which could be for someone good experience.Stuff was ery helpful and kind.Breakfast was delicious.

Stayed in July 2022

Aircon doesnt work. Toilet is leaking

View & location. Staff is very attentive

Stayed in June 2022

No aircon in our room. inadequate shampoo and conditioner supplied.

Good location in the Sassi - easy to view the Sassi. interesting experience to stay in traditional room. good wifi.

Stayed in June 2022

nothing

This hotel has the best Matera view. I enjoyed alot to see the view from the room and the terrace. Totaly recommendable. Bleakfast is good and the room is clean and big. wifi works well. It was a bit difficult to find it at first but once you know the load, it became super easy to get there from main street. It might be a bit hard to get there if you have a big luggage though.

Stayed in June 2022

Staying in the caves is an amazing experience, but one has to be aware that they are extremely damp. This can be a problem some people.

The location is fabulous, the view breathtaking. The staff are very helpful and solution-oriented.

Stayed in May 2022

the shower room is so tiny. I could not move around it.

I love it that it’s in the middle of sassi di matera.

Stayed in June 2022

Great location. Breakfast was very good.

Stayed in May 2022