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Reviews of Smart Hotel Napoli 4 stars

Stazione Marittima Molo Angioino, Port of Naples, 80133 Naples, Italy

#47 of 203 hotels in Naples

Guests' Choice

Review score

Based on 969 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 17 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Cleanliness Quiet environment Good food Close to downtown

    Stayed in April 2024

  • Reviewed: 7 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Patio
    • Stayed 3 nights
    • Submitted via mobile

    Best location to get all the tours from

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Close to all amenities especially taking the boat to both Capri and Ischia
    • Leisure trip
    • Group
    • Standard Double or Twin Room with portico view
    • Stayed 6 nights

    Excellent

    Stayed in April 2024

  • Reviewed: 5 May 2024

    9.0
    Superb
    • Couple
    • Standard Double or Twin Room with portico view
    • Stayed 3 nights
    • Submitted via mobile

    Very strict warnings about not bringing any food or beverages into the hotel.

    Clean comfortable modern room. Excellent breakfast, ideal location for us, staff helpful and kind.

    Stayed in April 2024

  • Reviewed: 4 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room with portico view
    • Stayed 3 nights
    • Submitted via mobile

    Very good breakfest, nice personal

    Stayed in April 2024

  • Reviewed: 2 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with portico view
    • Stayed 1 night
    • Submitted via mobile

    Location is in the center of the city. Easy acces to all touristic attractions, port and bus. Rooms are spacious and clean, breakfast is good.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Please change the music on the brekfast - it's the horrible music playing there all the time.
    • Leisure trip
    • Couple
    • Double Room with Patio
    • Stayed 3 nights

    Breakfast could be better

    Perfect location, good for touristic purposes. Rooms are specious and clean. Quick reaction of the service

    Stayed in May 2024

  • Reviewed: 1 May 2024

    9.0
    Good location for the port and cruise ship lines.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with portico view
    • Stayed 1 night
    • Submitted via mobile

    I was aware the cruise ship would be disembarking, but we timed it wrong to try and get an airport taxi. The area was thronged at 8am .

    Great location and ideal for our trip

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    Convenient location to get to the port
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with portico view
    • Stayed 1 night

    the window of the room looked out into a tunnel so there was very little natural light - this was fine for us as it was only a quick visit but any longer than a night this would not be ideal.

    The location is perfect if you are due to get a boat from the port. Our flight got in late in the evening and with an early boat the next morning, this location and room were perfect for the quick stopover. The room was sizeable, the bed was comfy and the shower was nice also.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    If travelling by boat this is the place to stay
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Hard to change bookings, mosquitoes!!!!

    Location, staff, breakfast, comfort

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Calm oasis to see frantic Naples.
    • Leisure trip
    • Family with young children
    • Double Room with Patio
    • Stayed 2 nights
    • Submitted via mobile

    Having to walk through the port to get there

    Clean, friendly, central, but quiet.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Once the nozzles were sorted it’s a great location and refuge
    • Leisure trip
    • Family with young children
    • Double Room with Patio
    • Stayed 2 nights
    • Submitted via mobile

    Mosquitoes

    Booking.com

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Price is so expensive compared with confor
    • Business trip
    • Solo traveller
    • Standard Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Since the rooms are at the port, it is very cold and when I said that I wanted to use the heating function of the air conditioner, I was informed that I would not use the air conditioner. They said they would give me an extra blanket if I was cold.

    Near Centro Congressi. Very close location city cenyer and bus stations

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    I might stay there again, but definitely not in summer.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 3 nights

    Room was stuffy and humid; there was no air conditioning. Door to patio did not lock well, so we could not leave the door open. Plus patio space was open to the public walking by.

    Hotel was near the cruise ship docking. Location was convenient for organizing any day trips to the Amalfi Coast, Pompeii, and Capri, as well as being centrally located for everything in Napoli. Room accommodated three very nicely. Bathroom was a little small, but doable. Breakfast was good. Staff was helpful and friendly.

    Stayed in March 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with portico view
    • Stayed 3 nights
    • Submitted via mobile

    Window looked onto a covered walkway, so not much natural light.

    Excellent location close to ferry port, metro, tourist sites, and bus stop for airport bus. Very large room, quiet and very clean. Buffet breakfast served until 10am

    Stayed in April 2024

  • Reviewed: 17 April 2024

    10
    Terrific location, serene inside room, lovely and delicious restaurant and bistro. Breakfast was delightful.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Can’t think of anything bad enough to put in writing.

    Calm, clean, gracious employees - wonderful! And so quiet. The reason we took a chance on this hotel right next to a cruise ship dock is based on former reviews re quiet. Yes indeed! Both nights we slept through the docking of 2 enormous cruise ships. AmAzINg! And to be right next door to the Alibus to the airport was great!!!

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Good hotel in a great city. Convenient for seeing the sites and the ferries. I would stay here again.
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room with portico view
    • Stayed 2 nights
    • Submitted via mobile

    Ground floor rooms have patio doors right out onto the street which didn’t feel very private, although there are 2 sets of lockable doors, so are safe. Breakfast was o.k.

    The location right next to the ferry was amazing, and the hotel was modern, clean and comfortable with a lovely walk-in shower, nice bed. The area is very safe, as you have to pass through a security gate to access the property.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Convenient location for my first visit to Naples.
    • Leisure trip
    • Solo traveller
    • Double Room with Patio
    • Stayed 3 nights

    The location of this hotel was very convenient for the purpose of my trip. I found that it was easy for me to navigate to from the train station. Public transportation was accessible to the hotel. Staff were friendly. My room was bigger than expect and the bed was very comfortable. I was also able to walk and find restaurants close by. Will definitely stay here again.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Patio
    • Stayed 4 nights
    • Submitted via mobile

    Location, room was clean and cozy.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    We loved Naples!!
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    The main entrance looks a 3 star hotel. We were not able to switch the air conditioning because the hotel decide. There were many mosquitoes, we only open the window once and my daughters got bitten every single night.

    I wasn’t very impressed with the hotel, outside it looks small and not very elegant. The restaurant it is only one and they never had desert available during our stay. The food was good and breakfast delicious. My favourite part was the staff, very kind, helpful, polite and professional, those people made the hotel a better place. The first class service was provide by Alessandra, a lovely, incredible professional and helpful receptionist. Alessandra was always kind and ready to help me for any inconvenience. Unfortunately I didn’t have a chance to say goodbye. Grazie mille Alessandra sei stata grandiosa!!!

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    We enjoyed it! The hotel stay creates nice memories for our stay in Napoli and we will be back.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I would appreciate a glass for toothbrush in the bathroom and view to the open see or volcano, not to a side of the building to a huge ship parked in the port.

    We spent 2 nights at the hotel. It has great central location, walking distance to the historical centre. Right outside there is airport bus stop, metro station and also the tour bus pick up location was right there. The room was comfortable and clean, hotel staff very nice and breakfast was very tasty with nice variety of food. We enjoyed our stay and recommend it.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Mixed feelings, hardly could any sleep at the beautiful and welcoming hotel.
    • Leisure trip
    • Couple
    • Double Room with Patio
    • Stayed 1 night
    • Submitted via mobile

    The AC is turned off during Spring. During the day the outside hot temperature warms up the room so you need to sleep with open windows. My room was on the street side so the noise from the traffic kept me up all night.

    Beautiful hotel, good location, friendly staff, very clean.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Perfect place for a short stay to explore Naples and the islands.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Conveniently located for ferries to the islands and to the city center. Clean rooms and wonderful staff.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The Staff at the hotel were very friendly and gave uabideas of where to eat and visit. The rooms were awesome and clean very modern. Will stay here again when I come back

    Stayed in March 2024

Showing 1 – 25

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