Via Arnaldo Cantani 12, Port of Naples, 80133 Naples, Italy
#142 of 202 hotels in Naples
Guests' ChoiceBased on 154 hotel reviews
7.6Cleanliness
8.1
Comfort
7.8
Location
8.6
Facilities
7.6
Staff
9.0
Value for money
7.6
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 May 2024
Helen
United KingdomOnly negative was that there was overnight noise not from hotel but area outside.
Staff all friendly and helpful. Although rooms small they had everything. Location great for walking round town and access to transport for trips out.
Stayed in May 2024
Reviewed: 11 May 2024
Joseph
United StatesNothing - was vey satisfied
The breakfast was great - and ABUNDANT ! Luana was delightful and always ready to assist with something special. At the front desk Simone was always helpful and eager to do anything to make our stay more enjoyable. I found the room quiet and had no trouble sleeping even though our room faced on a busy street - the combination of sound-proof windows and exterior shutter completely muffled any stree sound. The hotel is located a short walk from Napoli Centrale train station and is surrounded by small streets and alleys which give a real sense of Naples - and still felt very safe. If I ever return to Naples I will try to stay here again
Stayed in May 2024
Reviewed: 9 May 2024
Michael
United KingdomIt is dated decoratively. The tiling is of it’s time. The shower tray is less in area than the towel and has a shower curtain. I forgotten how cold they can be.
I was travelling by train. It was convenient both for the station but also the areas of interest within the city
Stayed in May 2024
Reviewed: 29 April 2024
Murray
CanadaHard bed.
Good breakfast
Stayed in April 2024
Reviewed: 23 April 2024
Richard
United KingdomSome noise from the main road close by but not a great problem.
Great service at this centrally located hotel with good facilities and comfort. Easy walk to the train station and into the city and coast.
Stayed in April 2024
Reviewed: 10 April 2024
Richard
United KingdomIt’s not the property it’s Naples. It’s loud and full on which is great. But remember to pack ear plugs if you want a good nights sleep
The location is great and the staff really friendly and helpful
Stayed in April 2024
Reviewed: 27 February 2024
Grimer
PolandTiny rooms and bathrooms; walls in room require painting to get them refreshed.
Good location, helpful staff, daily room cleaning.
Stayed in February 2024
Reviewed: 23 February 2024
Zhihua
GreeceIt is very old, only has one socket to use in the room, the pillow is very hard and high.
The location, a kettle with tea bags
Stayed in February 2024
Reviewed: 29 October 2023
Teresa
United StatesAC couldn’t run just fan. Difficult to use. Bathtub needed cleaning, updating. No lam on right side of bed. Room too noisy from crowd or restaurant below. Not soundproofed. Bed too hard.
Staff great. Liked the balcony.
Stayed in October 2023
Reviewed: 13 October 2023
Christine
United KingdomThere is absolutely no soundproofing so I didn't sleep well at all. The hotel is off the main street and near a bar/club so there is a lot of outside noise. All rooms are off the main stairway so you can also hear everything going on inside the hotel.
Central location Comfortable bed and clean room Good breakfast
Stayed in October 2023
Reviewed: 11 October 2023
Catherine
CanadaBecause of the central location, they had a lot of noise at the end of the night. However, ear plugs can easily solve this problem. The bed was a little hard in my friends opinion, but I like hard beds so I slept like a baby.
The location was excellent! Close to everything. Great quality/price. Breakfast was complet. Staff was incredible.
Stayed in October 2023
Reviewed: 9 October 2023
4imee
NetherlandsRoom was comfortable for 2 days. The shower is quite small but ok.
Location is perfect! 2 minutes walk to the hop-on-hop-off bus stop and close to other attractions.
Stayed in October 2023
Reviewed: 8 October 2023
Linda
United Kingdomnothing
Great breakfast with lots of choice-unexpected for the price of the hotel.Delicious croissants. Easy to find in a good location with plenty of places to eat within walking distance.
Stayed in October 2023
Reviewed: 28 September 2023
Peter
ItalyVery basic and low quality food and poor service. There was no English tea nor eggs.
The breakfast was a disappointment although the venue was very good.
Stayed in September 2023
Reviewed: 27 September 2023
Thomas
AustraliaRooms are dark and old but isn’t an issue if you are only there to sleep.
Great location. Proper double bed and tea making facilities which seems hard to come by in Italy. Good value for money.
Stayed in September 2023
Reviewed: 15 September 2023
Polly
United KingdomNothing really, as the noise has to be expected for the location.
Hotel located in the centre of Naples, do you have to expect a bit of noise. Hotel staff were super helpful and professional. Rooms are quite small but spotlessly clean. The tea and coffee making was welcome and the staff very kindly gave me fresh milk to make a lovely cuppa. Breakfast choice was adequate.
Stayed in September 2023
Reviewed: 14 September 2023
Loreen
BahrainNothing, it gave us a great taste to Italy, specifically Napoli
The staff were very friendly, helpful and accommodating. Especially Orlando, he was very welcoming!
Stayed in September 2023
Reviewed: 12 September 2023
Gordan
CroatiaIt is old hotel and floors are old, it needs renovation.
We got free upgrade to bigger room :)
Stayed in September 2023
Reviewed: 2 September 2023
Andrea
United KingdomThe outside noise could be heard very clearly from room 501. Not suitable if you’re looking to get an early night.
All very clean, everything you need is there.
Stayed in September 2023
Reviewed: 24 August 2023
Daria
RussiaThere was trash left from previous guests
Friendly stuff, easy and fast check-in
Stayed in July 2023
Reviewed: 22 August 2023
Chengxiang
United KingdomThe location is great, close to Underground stations, restaurants, and most importantly the ferries (about 20 minutes walk for going to Capri and Ischia). The breakfast was excellent with plenty of choices. The staff was very friendly and helpful.
Stayed in August 2023
Reviewed: 13 August 2023
Alicia
United StatesStaff was so nice, always answered our questions, were kind, breakfast was wonderful and the times it was offered suited our daily activities. The facilities were nice the bed was comfortable and clean.
Stayed in August 2023
Reviewed: 7 August 2023
Liudmila
SpainWiFi was not working at all, noisy from the outside with closed windows, a bit of a smell from the bathroom curtain but not a drama
It was very clean, one reception guy was very nice and helpful, I really appreciate the attitude and reaction to requests, bed is comfy
Stayed in July 2023
Reviewed: 13 July 2023
Jurate
United KingdomEverything was good
Location was good, cleaning, kitchen staff was friendly. Nice environment.
Stayed in July 2023
Golling an der Salzach, Austria
Oludeniz, Turkey
Altenahr, Germany
Moraira, Spain
Tartu, Estonia
Bude, UK
Wickenburg, USA
Milan, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content