Services and spring waters quality

Stayed in April 2024

The pool area

Stayed in April 2024

Everything was good

Swimming pools, staff

Stayed in April 2024

Taking money for changing an escape towel. Had to ask for a change of robe after mud treatment.

at all

Stayed in April 2024

Top class stay

Stayed in April 2024

The condition of the room was not ok. 1) Little insulation from room-to-room noise. I could hear the guests in the other room talking on the phone about their dog. The bathroom is poorly designed. The door of the closed was dangerous moving.

The facilities are excellent. The indoor and outdoor swimming pools were great and very enjoyable. This hotel offers a relaxing environment for a weekend or a couple of days off when you need to take a break.

Stayed in February 2024

Everything is super. First of all is personal. Breakfast, dinner, swimming pools, room, cleaning, very warm inside of the hotel and all rooms, massage, doctor, parking, WiFi, room service, gym, kindly and friendly atmosphere.

Stayed in March 2024

Small bed and blankets

very good quality of SPA , design is cool, cleanness

Stayed in February 2024

1. You should definitely give your regular customers compliments or get a loyalty card! 2. The boys in the buffet area can't cope. orders take a long time; and the whole zone became uncomfortable. especially when the chairs were removed and the stage was installed. 3. Claudia could have been more polite and offered me at least a compliment for the penalty we were charged for a no-show at the end of December. It is unacceptable not to take care of regular customers! 4. gentlemen! Offer your customers good tea! and not this water in bags...

I've been to this hotel 7 times and of course I like it! there are red pools here, which are open until 11 pm; excellent dinners; interiors.

Stayed in January 2024

The room was very warm. There was no possibility to regulate the temperature unless by opening the window. You get assigned a table which you have for your whole stay. As a result you always have the same people around you.

Room was big and bed wide and comfy. Breakfast had great variety of fresh fruit. The spa was big and clean.

Stayed in December 2023

Our stay occurred during a rather busy period (Christmas) and there was quite a bit of confusion in regards to seating in the dining area, special menus and pricing - it didn't spoil our experience but this could (should) be improved. That being said, the staff did their best to accommodate us and everyone else.

The extensive facilities of thermal pools, lounging, treatment and resting areas were truly impressive. We also particularly appreciated the quality and style chosen for the renovations - a great balance between Romanesque Italian architecture and modern requirements & standards.

Stayed in December 2023

Getting seated at breakfast was a challenge. Even though we were on the half board plan, we were not assigned a table so every morning the staff would make a big issue of trying to seat us.

Spa was top notch.

Stayed in October 2023

Not enough days for relax)))

Everything is super. Personal everywhere is kindly, friendly and ready to help. Breakfast and dinner are perfect. A lot of hot swimming pools.

Stayed in October 2023

The food was excellent. The service in the reception was brilliant (I was served by Elleonora). I was happy to discover that the restaurent even had Russian speaking waiters with whom I could converse in my native language. These waiters and chefs in the restaurent were extremely kind people.

Stayed in October 2023

I liked the customer care. They offered a private tour of the property at check in and also they called us in the room just to check on us.

Stayed in August 2023

Just one thing, The administrator at the restaurant was not nice to me at all, I felt very unhappy after conversation with him, but the waiters were great

Fantastic thermal pools, very nice atmosphere of relaxation, great dining room, excellent food, super comfortable room

Stayed in August 2023

The breakfast could do improvements.

The design and architecture of the hotel is breathtaking. Hot water and peace that you get here is world class.

Stayed in August 2023

WiFi was spotty; out of everything in the hotel, that was the worst service.

Beds are very comfortable. Liked the opening and closing hours for external thermal pools.

Stayed in July 2023

I do not recommend dining in the hotel restaurant. For the same price for three persons (about 100 euro) you can have a very tasty meal in a Michelin-starred restaurant 50 meters from the hotel entrance.

Excellent pools with thermal water, a huge selection of saunas, the territory is very beautiful and well-groomed.

Stayed in July 2023

No negative!!!

Personal ( restaurant, reception and everywhere ) is super!!! A lot of swimming pools. Breakfast and dinner are very delicious. Big goom. WiFi is acceptable. The location is good. Please keep this high level.

Stayed in July 2023

The room wasn’t very light

The facilities !

Stayed in July 2023

everything was super good

Stayed in July 2023

They said I used items from the mini bar that were never there, not a big deal though.

Amazing hotel, will be back with my wife

Stayed in July 2023

Everything!!!

Stayed in June 2023