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Reviews of Urban Garden Hotel 3 stars

VIA DI REBIBBIA 18, Tiburtino, 00156 Rome, Italy

#739 of 932 hotels in Rome

Guests' Choice

Review score

Based on 215 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.6

  • Location

    7.2

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.5

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 14 May 2024

    7.0
    Overall a very good stay.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    We stayed in a triple room and this could have been a bit bigger. I personally prefer a softer mattress and bedding.

    The staff were very helpful and we appreciated being able to check in late. There was also a very good range of breakfast food and drinks.

    Stayed in May 2024

  • Reviewed: 29 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    WiFi is the worst, there was no signal at all, location is bad very far from everything

    Cleanliness

    Stayed in February 2024

  • Reviewed: 26 February 2024

    7.0
    Calm night in Rebibbia.
    • People with friends
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The pay method of your stay: If you want to pay at the time, when you arrive at the facility, you have to leave a deposit during the reservation online equivalent to one night. Of course after your stay they give you the deposit back. But when you check into the facility they require you again to pay the deposit amount and plus the rest of your stay. So you have to pay twice the price of one night and then after your stay they give you back a portion that would be the deposit. This works maybe if you book a multi-night stay. But it doesn't work if you book for one night. Because at the time of the stay it looks like I paid twice for my stay. Then you have to trust that they will refund you. This situation has created inconvenience. So if you want to book it is better to pay everything during the reservation and not choose the method of paying at the facility.

    I like that it’s close to many places such like restaurants and metro. They have a private parking space with camera and gate which is so important in Rebibbia to leave the car is major security. Breakfast was amazing: so my any different things for everyone, also vegan options.

    Stayed in February 2024

  • Reviewed: 14 January 2024

    6.0
    Simple and humble
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The internet connection they will not provide a password instead we have to login through email FB accounts is not at all a good Idea. Connection is disturbed, not stable..when we book through booking.com breakfast was not included as per the system! So they charged extra 7 € per day for a BF.

    The cleanliness, breakfast, service, stay then location also Good👍

    Stayed in January 2024

  • Reviewed: 6 October 2023

    7.0
    Location perfect for our needs
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom needs upgrading leaking shower and just old. Website states just completed refurb and true for the bedrooms.

    Location near tube for golf event

    Stayed in October 2023

  • Reviewed: 3 October 2023

    8.0
    Great stay, close to the tube stn which for me working at the Ryder Cup was a requirement.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 12 nights
    • Submitted via mobile

    You could hear people in the next rooms late at nights if you had noisy neighbours, which did disturb our sleep. Our only negative.

    The breakfast was excellent, various choices of European breakfast and plenty of it, but not English which was absolutely fine. The owners and staff couldn't do enough for us and we're so welcoming.

    Stayed in October 2023

  • Reviewed: 21 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    We didn't like that there was no separate window. The door also served as a window in its upper part, but no sieve was installed, and mosquitoes could easily enter. Even though we asked for a tablet the first night, they didn't provide us with any, and we didn't ask again because just with a spray, it wouldn't be healthy. Also, the room smelled too much moisture due to the absence of a window with a sieve, and the bathroom smelled terrible almost every day. On the plus side, despite the bad smell, the daily cleaning somewhat made up for it. Area extra minus, which should not account in the hotel rating, the distance from the center of Rome was over an hour with the buses (good thing that there was a frequent timetable), and the metro was nearly 45 minutes depending on where you wanted to go. The Rebibbia station was somehow "isolated and dark" after 21:00, so we preferred taking the buses to return so we were always visible and on the road. Also, there was nothing to do near the hotel, with no cafe/bar or anything.

    We liked best the bed and the distance from the metro/bus, which were very close. Cheap and tasty standalone breakfast if you haven't booked breakfast included room. There was also daily cleaning and easy access to the rooms.

    Stayed in September 2023

  • Reviewed: 1 September 2023

    6.0
    Okay
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Ants all over the room and even though they came and killed some ants they didn’t clean the ants up so room was full of dead ants all over floor, some were alive on the roof,

    Easy to find, rooms are cute

    Stayed in August 2023

  • Reviewed: 7 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    We demand to take back 89 euros-deposit that you kept from us when we booked the room because we pay the whole price (296) in urban hotel after end the lodging here(5-8-23). In urban tell us we take back this in 24 hours.. now its 48 hours.......

    Stayed in August 2023

  • Reviewed: 27 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Location.

    Friendly helpful staff. Tasty breakfast, clean modern room. Ok location, not in center but hotel is locatead near metro station. Good value for the nightstand

    Stayed in July 2023

  • Reviewed: 3 July 2023

    8.0
    Excellent stay, just make sure you ask for commodities.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pricing was slightly excessive for a room with no windows, no ventilation and no fridge. It's understandable there would be no windows for privacy, but it's still not great considering the "soundproof" rooms still let a good amount of sound in, whether it was road noise or people talking. The bathroom vent was broken, the bidet had a malfunctioning nozzle and the shower head was painfully high in pressure, strong enough to leave red marks on my skin even when lightly opening the faucet. No pillow options besides the only two tremendously hard pillows which I preferred to remove.

    The structure is well decorated and comfortable, well laid out and inviting. The staff members we met were available and helpful. The room was completely clean and decently spacious. No squeaks in the bed.

    Stayed in July 2023

  • Reviewed: 26 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights

    No windows in the room / very dark room

    Stayed in May 2023

  • Reviewed: 22 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I got room 101. If you are not a morning person, I do not recommend this room. it's noisy since 5:30. the second room received was very ok, quiet, everything clean and neat.

    the girl at the reception was very professional and kind.

    Stayed in June 2023

  • Reviewed: 9 June 2023

    8.0
    A close-to-subway hotel , aside from the noisy city
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 5 nights

    The entry room door was not closing completely and being close to the entry in the yard we could hear all the guests coming in or going out of the location - unfortunately the hotel was full and no other triple was available. Be aware of the city tax - collected by the hotel at checkout - an unpleasant surprise created by the local authorities, not by the hotel - probably I missed on booking.com or at the reception where this tax was mentioned . Nevertheless, 4 eur/person/night for a 3-stars hotel is not something that leaves a pleasant memory in the last night in Rome. :(

    The garden was wonderful, the room sufficient large for all three of us, the alternatives for breakfast attractive for the price of 7 euro - the cappuccino amazing, blessed their hearts :). The personnel was extraordinary in changing our room (due to a technical problem in the bathroom) and offering support in airport transfer choices. Two supermarkets close to the hotel - useful for snacks. Close to subway - about 16 min of travel to Termini station .

    Stayed in June 2023

  • Reviewed: 28 May 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    Linen was changed, breakfast was good. The room was cleaned and transfer arranged. The area is very pretty. The staff is wonderful!

    Stayed in May 2023

  • Reviewed: 23 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The door of the bathroom couldn’t be closed properly, but it’s not a big hindrance - you’re able to take shower and use the toilet privately. The other thing’s that the floor was incredibly cold since we were on the ground floor and that wasn’t really pleasant.

    Very clean and tidy. The staff was complaisant and friendly. The location of the hotel is convenient - you can get to the old town quickly by metro.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Size of room and bathroom..Some old furniture is placed in modern room which is reducing overall experience.

    Front desk person is very helpful ..Near to metro station hence you can cover end to end rome in 45 mins of time.

    Stayed in May 2023

  • Reviewed: 14 May 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 4 nights

    I think the prize of the stay was a bit too high for the quality given. Difficult to find parking with car.

    Friendly staff. Breakfast was fine, but not high quality. The quality of the room was average, but clean. The area around the hotel is relaxed and quite, but not the best place if you want to go out on cafes and restaurants. The hotel environment with garden gives a nice relaxed atmosphere.

    Stayed in May 2023

  • Reviewed: 1 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nice garden, friendly staff. There was some problem and there was not hot water. It happens, but there should be a price reduction in these cases.

    Stayed in May 2023

  • Reviewed: 31 March 2023

    7.0
    Good
    • Business trip
    • People with friends
    • Triple Room
    • Stayed 6 nights
    • Submitted via mobile

    The bathrooms are really small,particularly when its a triple room,would expect better room size and bathroom size.Very congested room size... There was no option to make coffee or water was supplied..Had not provided even a glass to drink water and wasnt allowing to give one ..

    It good fot a night stay...Nothing else and no other facilities .

    Stayed in March 2023

  • Reviewed: 31 March 2023

    7.0
    Great place , we will come back
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Floor corners in bedroom not cleansed for a long time Toilet seat loose( room 223) Poor noice insulation towards neighbour rooms

    Spacious room with great interior. Breakfast buffet was amazing

    Stayed in March 2023

  • Reviewed: 27 March 2023

    7.0
    Clean room, and location good if you need to be in Rebibba.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no tea making facilities in the room (for UK visitors), so no kettle and no cups. We did ask for some cups and we were given tiny plastic cups to use. The reception lounge area is very cosy. There was only one mirror in the room, located in the bathroom. The ventilation in the bathroom was poor. Walls are pretty thin if you are a light sleeper.

    I liked that the common areas such as reception/lounge, outdoor seating and rooms were clean and tidy. The water was always hot and the shower pressure was excellent. Our room has air conditioning and heating facilities and a small fridge. The location is good if you need to be in Rebibba, otherwise there is nothing much around in the immediate vicinity of the hotel.

    Stayed in March 2023

  • Reviewed: 12 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The smell coming out of the bathroom, the exhaust system is not working very well. Each bed also needs extra blanket… It was really cold at night.

    Friendly and helpful staffs.

    Stayed in February 2023

  • Reviewed: 3 December 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    ....

    Nearby metro station. Quiet neighborhood.

    Stayed in September 2022

Showing 1 – 25

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