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Reviews of Urban Garden Hotel 3 stars

VIA DI REBIBBIA 18, Tiburtino, 00156 Rome, Italy

#936 of 936 hotels in Rome

Guests' Choice

Review score

Based on 217 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    7.2

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.5

  • Free WiFi

    6.7

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Showing 76 – 100

  • Reviewed: 27 July 2023

    10
    Great location, safe area, nice staff. Worth the visit
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    No fridge (this was especially noticeable during a summer heatwave) and the breakfast was poor (it’s relatively cheap though so it may be good for the price).

    Good location (near metro), very clean with very good room service cleaning, safe area, nice staff, comfortable bed with good air conditioning and a cute cat that roams around 🐱

    Stayed in July 2023

  • Reviewed: 6 July 2023

    5.0
    Ok for price
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Smell from the bathroom

    Near to underground station

    Stayed in July 2023

  • Reviewed: 15 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Pick pockets in the metro

    The spacious clean rooms, helpful staff and quiet location

    Stayed in June 2023

  • Reviewed: 12 June 2023

    5.0
    Close to metro station
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room had a strong smell. The only window was part of the door. For a 3-star hotel, they should provide tea and coffee in the room. They did not replenish the soap and the shampoos. Before our arrival , we received several messages from the property via Booking that the card is not valid, and if we don't change it, we will lose the reservation. We have changed it 3 times, and the most important thing we have called the property and we didn't receive any help or information just that to do what we received in the message or we loose the reservation. This was a bit stressful until we arrived and we got the room.

    Acces to metro station

    Stayed in May 2023

  • Reviewed: 7 June 2023

    9.0
    Recommended
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    - too much noise during the night

    - polite staff - very good breakfast - nice rooms

    Stayed in May 2023

  • Reviewed: 7 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff

    Stayed in June 2023

  • Reviewed: 28 May 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    very clean,confortable,good location,affordable

    Stayed in May 2023

  • Reviewed: 24 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    small, dark rooms, no windows, no acoustic isolation. No wardrobes.

    Proximity to metro station - about 5 minutes walk.

    Stayed in May 2023

  • Reviewed: 24 May 2023

    1.0
    avoid this place
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights

    during 3 nights of my stay there was an unbearable smell of canalisation in the room. I mentioned this to administration and they neither provided me with another room nor have fixed the problem. Internet is very slow. Hotel was mostly populated by some young people yelling all the time at night and in the morning, there was a strong smell of weed outside all the time. problems with check in: pre-authorization amount wasn't specified in the description of the booking. It was just saying that I pay at the property. In fac some radndom amount has been frozen on the card one day before arrival and unblocked a week later, the administrator couldn't tell what was the status of the reservation over the phone, first nobody answered the phone and then when I managed to reach them he said that there was no reservation on my name.

    Stayed in May 2023

  • Reviewed: 15 May 2023

    10
    exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Good Customer Service , Specially Antonio very welcoming , polite and helpful .

    Stayed in May 2023

  • Reviewed: 14 May 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was really smelly and we found cockroach in our bathroom :(

    Stayed in May 2023

  • Reviewed: 13 May 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    outstanding

    Modern and very handy.Near by Metro to Rome.

    Stayed in May 2023

  • Reviewed: 12 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Wifi was horrible and non existent. Location was far from city centre and not convenient if you are taking train, probably ok if you drive. Although staff was present, they are not the most helpful with enquiries.

    Room and hotel itself was actually quite cute in the design, space was nice and clean, the breakfast staff was very friendly with free coffee. The place was clean. There is a reception at all times regardless of when you arrive.

    Stayed in May 2023

  • Reviewed: 7 May 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    there was someone’s dirty socks in our room :( and the bathroom wasn’t good

    good little garden

    Stayed in April 2023

  • Reviewed: 5 May 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    if you arrive later than 8 pm, there will be no hot water left. Terrible smell from the sink. Bad soundproofing.

    great location, friendly staff, comfortable bed. Clean rooms and area

    Stayed in May 2023

  • Reviewed: 2 May 2023

    5.0
    Close to metro station, free parking but facilities and polite not so good for that price
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bad internet conection. No window in the room. Broken door of bathroom. Not value for your money.

    Good location close to metro station. Free parking

    Stayed in April 2023

  • Reviewed: 1 May 2023

    5.0
    Rebibbia style
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Smell of sewer in rooms, non existing noise isolation in rooms, you hear everything from other rooms

    Close location to metro, parking

    Stayed in April 2023

  • Reviewed: 29 March 2023

    4.0
    Not what it was when it first opened a few years ago.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The room and bathroom are a little tight, especially if you're traveling with a large/check in sized suitcase. After taking a shower, I realized that I was rubbing several strands of someone else's long black hair on myself before I took a closer look at the towel and found more hair wrapped in it. The toilet seat was really crooked, so I tried to push it back onto the toilet, but it completely came off. When I came back after housekeeping had passed through, I thought it was fixed. But, when I sat on it, it slipped half off the toilet again. Breakfast was supposed to be served starting at 7am, but when I arrived at 7:30am at one of the two entrances the door was locked. And the person setting the tables just looked at me and didn't bother to come open the door. So I walked around the front and the staff were at the main entrance having a smoke, which gave me the impression they weren't working yet. So I left and went to have breakfast somewhere else. Check in was a little long and chaotic since the guy was juggling several different tasks, speaking to other guests and colleagues, and having trouble finding my reservation (even though he could have looked at my ID for my name spelling). I came by later to get a bottle of water from the bar and the person on duty actually had to finish my check in because he realized that my information was missing. I woke up at 5am the morning I was checking out, and for some reason the bathroom started to fill with cigarette smoke (I'm assuming through the air vent/fan somehow). The check out was also unnecessarily too long, and a waste of time because it turned out that I only needed to leave my key card. But, I waited at the counter for several minutes just to be told that after watching the front desk person chat up other guests at the bar (who were also getting annoyed by how long it was taking to serve them).

    The location is a very short walk away from a bus transit stop, the metro, and a supermarket. The decor is also cute if you like "boho chic".

    Stayed in March 2023

  • Reviewed: 6 March 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Broken window, and very cold

    Breakfast

    Stayed in March 2023

  • Reviewed: 4 March 2023

    10
    I sincerely recommend this hotel for future atay
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast was not bad, just average. But they could make it better with some sausages too or something different daily. One staff was looking irritated when we ask him something. I guess he was not able to follow english languague. Though he looked irritated he tried to help.

    Almost all staff were good and helpful. So overall i suggest 100% to book here if ur work is nearby. Definitely if i get a chance i will only book here.

    Stayed in March 2023

  • Reviewed: 7 February 2023

    1.0
    will not repeat it
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    order cover sheets many times non was delivered. smell of the bathroom,

    the cleaning staff

    Stayed in February 2023

  • Reviewed: 24 January 2023

    10
    Excellent stay, very good value for money,
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Handy parking, everything about this hotel is excellent value for money. We will be going back there again. Also the breakfast is excellent. You can eat as much as you like, so its a really good setup for the day.

    All great, excellent value for money, very friendly staff; value for money breakfast. The hotel is situated in a great kick off position, for visiting central Rome.

    Stayed in December 2022

  • Reviewed: 21 October 2022

    5.0
    It was ok
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No fridge No water Took money off my credit card then made to pay cash for the full amount. Still waiting for my credit card to be reimbursed. Over 2 weeks.

    Location near the metro

    Stayed in October 2022

  • Reviewed: 19 October 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms lack of good ventilation. So is terrible when you have asthma or other allergies related with the environment. Also quite large number of mosquitoes.

    Staff was nice and relocated our room given that we were with a handicap person and didn't mention it during the reservation time. Also they offer us fresh Coffee anytime. The prices for beer in the bar are pretty good.

    Stayed in September 2022

  • Reviewed: 19 October 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Amazing staff. Good location near metro.

    Stayed in October 2022

Showing 76 – 100

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