We had a kettle in the room but no cups or other facilities. We had a fridge but the flex wasn't long enough to plug it in. We had a wardrobe but couldn't access it as an extra bed was in the way. When we arrived we had to register at a different address, which was difficult to find.

The location was good and close to Metro.

Stayed in February 2023

There was a bedbug infestation in my room which has caused enormous problems for myself, my work and put other people at risk. About once an hour the wifi would stop working properly started requesting many sign-ins over and over again for about 15 minutes.

The staff were smooth about check in

Stayed in September 2022

- Not a hotel, they will just rent you a room. No option of breakfast. - The adress is different from what is stated here, it's actually White Vatican (Via Catone 21). I don't understand how this is even possible. - Room and its equipment was very old, very different from what you see in the photos. Many sockets not working. - Small room, hardly any space to walk around the bed. - Many times the reception was empty (I guess someone is there only if they are expecting new guests to arrive). - No daily cleaning "due to covid". You should tell them at the reception if you wanted to clean your room. But, as I said, they were often not there. - Only cold water on the last 2 days of a 10-day stay. - Very slow wi-fi.

- Great locality very close to the Vatican and Ottaviano metro station. - Small refrigerator in the room. - Air conditioning in the room.

Stayed in June 2022

Wasn’t the one that I booked for, was uncomfortable, small and not really clean

I booked a property and let me stay in a very uncomfortable room

Stayed in October 2023

EVERYTHING ELSE. The check-in process was extremely difficult. The advertising on the website was extremely deceptive. Scam like. The ac didn’t work. Not private. Lights broken. Smelled horrible of cigarettes. We specifically asked for a room (and paid for) with a balcony facing the Vatican - there was no view. The Wi-Fi did NOT work as we had a shared router between several other rooms. The keys were confusing and not clear - very sticky in the locks. Linens were not clean. Bathroom was tiny. When we checked in, other guests came out of their room agreeing to the scam.

Close to Vatican. That’s the ONLY positive.

Stayed in September 2023

It was a bed and breakfast but no breakfast We had to walk half a mile to get to the office to check in and walk another half a mile to our room location

Room was clean and cool

Stayed in August 2023

THERE WERE BED BUGS IN THE BED! WE COULDN‘T SLEEP! I Asked the owners to give us a proper room without bed bugs, because we were intimidated pf all the reviews. Turns out they are true. The rooms are nasty and full of bugs. Also they changed our room from our booking and it doesn’t look like what they advertise online. Worst hotel ever! DO NOT BOOK!

The Hotel is well located near the Vatican and is in a nice area with a lot of shops and restaurants.

Stayed in July 2023

We booked a deluxe room and we received a standard room. When I enetered the room , I was told that I received one of the best standard rooms, however the room didn t look like any of the ones presented as deluxe room. Even though I sent a printscreen with the type of the room that I booked mentioning *deluxe room* , I was told that I booked a standard room. It was very unprofessional.

Good location

Stayed in July 2023

location and room

Stayed in June 2023

What we booked according to the decription and did NOT get: - 20 sqm large deluxe bedroom - modern furniture (really nice pictures, which were obviously faked!) - modern, clean, daylight bathroom - shared kitchen (or any kind of kitchen at all) - couch in the room - kettle, coffee machine, safe Instead we got the follwing: - realocation into a different accomodation (we booked Vatican Heart, but ended in White Vatican with different address) - small room (max 14 sqm) full of old furniture, barely space to walk or put luggage for two persons - room was not looking like on the pictures at all: different size, different bed, different furniture, different bathroom, ... - uncomfortable beds - noisy street - old bathroom, broken shower with mold - wardrobe filled with wet, stinky towels (it took hours to get the smell out of the room). We put these towels in the corridor and informed the staff, but they kept laying there for two more days We complained about the room, but the staff was not interested and kept claiming, it was the same standard as advertised, which was definitely not true (you can tell from the pictures we share). We are sure that the pictures of the advertised room at booking.com were taken from the internet and the room does not exist, because the staff claimed it was "under maintenance" and we could not visit it. I specifically asked for a kettle, but did not receive one in six days of our stay although I was pregnant and wanted to drink tea. To conclude, we will never come back and nobody should book this fake-picture rip-off, as it is totally not worth the money we paid (100 euro per night and we did not get any compensation for this fraud)!

Nothing. Not even the location was as good as advertised.

Stayed in April 2023

This review has been hidden because it doesn't meet our guidelines.

nothing

nothing

Stayed in December 2022

They had a bed bug infestation in the room I paid for. The Wifi is very annoying to use. Photographs on the website do not correspond to the room given.

Location

Stayed in September 2022

1. The actual address is different from the listing. 2. The property pictures are from the different property (Bait-and-Switch). 3. The receptionist was no help.We asked for trauma emergency room (broken finger) and he provided address of the eye doctor. 4. No room cleaning. We were staying for 8 nights - 0 times cleaning. 5. The room was not cleaned with visible dirt from the previous occupants. 6. There was only 1 chair, no table. The furniture is old and beaten up. 7. The shower drain was blocked. 8. The faucet was loose and leaking water on the sink countertop and down on the floor. it was secured, after we called the receptionist, but it was still leaking water on the countertop, making a lake there. 9. There was no ventilation in the room, that was causing a water condensation on the walls and the wall paint was pealing off in some places. 10. The window was facing a busy street with a lot of traffic noise. We had to sleep with closed window and and wake up several times over night, to open it up and get some fresh air.

The good thing is location. Right next to Vatican City. It's worth mentioning here, that, after we asked, they gave us an electric kettle and an iron.

Stayed in September 2022

I was booked at the Vatican Heart, but I was told to show up at another location instead. I was sent to the White Vatican, apparently owned by the same company. It was truly a "bait and switch" move. The room was horrible. There was barely room to walk around the bed. The airconditioning unit was barely functioning and was dripping water all over the floor. I quickly went to the reception to ask for a bucket to put under the drip. By the time I left the room the bucket was nearly full. I decided it was best to just shut it off and open the window. Fortunatly is was cool enough outside to keep the room comfortable.

Location was not bad, however all else was a horror show .

Stayed in August 2022

Our stay at Vatican Heart was awful. We were sent to an alternate destination which was VERY different from the pictures. The new place looked like we were staying in a dorm room at a cheap hostel. The facilities were bad and check in was unprofessional. There was no air conditioning or fans and in 40 degree Rome heat, this was so bad. We had booked for 2 nights but had to leave a night early as the beds were infested with bed bugs. Our beds were then covered in blood from the bed bugs. We also found blood smears on the wall so it was obvious that this wasn’t the first time guests had experienced this! This was my worst travel experience at a hotel ever.

NA

Stayed in June 2022

The room had insects on the ceilings. So it was impossible to stay in the first room. We have changed for another room that was so small that suitcases could not fit. The beds were uncomfortable to sleep however we had a choice of insects or a small room. So the choice was obvious to stay in the little room. On the last day of our stay, we discovered a skin allergy over the whole body that was not covered by PJs. It was a nightmare for which we paid by ourselves. We strongly want to return the money we have paid for the room as compensation for such a horrible stay.

Stayed in June 2022

I do not recommend dealing with this person. I booked with him and when I arrived at the hotel, he told me that you must go somewhere else; It was a small room, no cleaning and very cramped, besides, there is no credibility. I paid my money for a loss. Very bad experience.

Stayed in March 2022

the worst accommodation I have ever stayed in. there rooms are clearly not maintained : very dirty, old furniture, …. Also the room is humid with a constant smell of smoke. The room was a totally different one from the ones in the pictures, even at a different location. The service and communication was Zero, someone even came at our door one day saying that we were supposed to check out even though we had still one night. even if the pictures and price are attractive , do NOT RECOMMEND !!!!

nothing

Stayed in April 2022

no good

Stayed in February 2022

mold, bedbugs, no lights, everything was broken

Nothing, wasn’t even the same hotel scammed

Stayed in September 2022

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Stayed in September 2022

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Stayed in June 2022

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Stayed in May 2022