Based on 415 hostel reviews
8.6Cleanliness
8.7
Comfort
8.5
Location
9.5
Facilities
8.5
Staff
9.6
Value for money
8.9
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
Bryanna
SwedenExtremely loud outside (car horns, music, nightclub?). Towel rental is €2. Entrance is very hard to see. It's just a big old (locked) door. There is a buzzer that says Via Zara Hostel, but no one was on site to answer, so I had to call and wait about 10mins.
Convenient location to train station, centre, good restaurants. Very friendly staff. Guests were lovely.
Stayed in April 2024
Reviewed: 5 May 2024
Patrik
United KingdomFor people looking for quiet place this one isn't the best😀
Great place in vibrant part of Palermo.Privat and shared rooms,old style achritecture. Love this place.
Stayed in May 2024
Reviewed: 22 April 2024
Lana
Hungaryit was really noisy outside, especially in the night, so it’s going to be a problem if you’re a light sleeper
i loved everything! staff was so kind, the room was really great - i stayed in women’s room and it was a room for 2 people only!
Stayed in April 2024
Reviewed: 14 April 2024
Daniel
GermanyThin walls, the main road was really loud
Nice and friendly hosts, clean bedroom and bathroom
Stayed in March 2024
Reviewed: 10 April 2024
Jana
GermanyThe street was very loud
Nice and clean room and kitchen. Good location to be close to the sights of Palermo. Friendly and helpful staff.
Stayed in April 2024
Reviewed: 7 April 2024
Elvira
AzerbaijanToo much noise from outside, because it’s in the main street. Bed was hard, and not comfy.
The woman was super nice and kind, and show the room and the place generally. The location was perfect, it’s in the center. Everything was clean and tidy, I loved the general vibe . Perfect for this price.
Stayed in March 2024
Reviewed: 6 April 2024
Thea
VietnamReally nice clean rooms, The most central perfect location, 10 mins walk to station, 10 mins to Ballarò market, 10 mins to the harbour, 10 mins to the Teatro Politeama. But most importantly the loveliest, most welcoming and accommodating staff! I had to change dates multiple times and they always made space for my request with kindness. Would definitely recommend! (Note: remember to bring your own towel) (Note: the breakfast is not always available)
Stayed in April 2024
Reviewed: 28 November 2023
Laviolette
CanadaThe location is great regarding things to see and do, but the noise from the traffic is very intense.
location, large common room
Stayed in November 2023
Reviewed: 14 November 2023
Da
BrazilNothing. It was all perfect.
The location is great, near the center, bus just 2 min away. The host was soooo friendly, and all the rooms were well equipped. I loved it!
Stayed in August 2023
Reviewed: 5 November 2023
Jose
SpainAll was perfect.
Perfect Hostel.
Stayed in November 2023
Reviewed: 19 October 2023
Ellen
GermanyWe had a wonderful time and a very delicious breakfast with nice conversations! The room was beautiful too.
Stayed in October 2023
Reviewed: 17 October 2023
Bassam
BelgiumThe hostel owners make you feel like you are in your family's home I liked . I will definitely come back again. 😍
Stayed in August 2023
Reviewed: 10 October 2023
Calum
United KingdomGreat location, staff were very friendly and helpful. We were met on arrival and after settling in 1 staff member showed us where the free parking was, and actually gave us his space. The room was overlooking Via Roma, which was very lively, easily within walking distance of tourist areas, bars and restaurants.
Stayed in October 2023
Reviewed: 7 October 2023
Julia
SpainThe owner and his have been so friendly! Thank you!
Stayed in September 2023
Reviewed: 5 October 2023
Enes
TurkeyPercect location and economic
Stayed in September 2023
Reviewed: 5 October 2023
Susan
AustraliaGood location, easy check in, provided with a map & key information to get my stay started Lovely hosts made sure everything was comfortable. Mario, Justine & the other gentleman ( argh can't remember his name!) were very personable & lots of fun. Great breakfast including cold meats, cheese boiled eggs, pastries lots of spreads some cooked local things, changing a little each day. So much effort was put in to make our stay great.Lovely friendly vibe very sociable. Stayed in the apartment with shared facilities but also it was a meeting place for guests in private rooms next door. International melting pot. Met so many lovely people from all over & of varied ages. This place attracts a great mix.Great stay Loved it. Highly recommend.
Stayed in October 2023
Reviewed: 29 September 2023
Djouhra
FranceEverything was good, the location, the service and the warm welcome from the hosts, Mario and Marco have been so nice, they make sure you feel comfortable , its like a second home in Italy ☺️ Breakfast is amazing probably the best breakfast i have seen in a hostel/B&B
Stayed in September 2023
Reviewed: 27 September 2023
Victoria
United StatesOutside it is very noisy with holiday celebrations.
Friendly staff and other travelers. Breakfast was outstanding. Not just pastries and coffee but also eggs, yogurt, juice, meat, cheese, fresh vegetables are available.
Stayed in September 2023
Reviewed: 24 September 2023
Abir
GermanyShared rooms do not include towels
The host was so kind, welcoming and generous. He took care of every detail to make everyone’s stay as warm as possible. The breakfast was huge and delicious, so many varieties of sweet and savoury food. Female room is only shared between three guests and is quite spacious!
Stayed in September 2023
Reviewed: 21 September 2023
Olga
SpainCan be noisy in the night even on working days (as it's located close to La Vucciria - market during the day and place for parties during the night). Also, I'd be happy to have a softer pillow :)
Friendly and helpful staff, centric location, amazing breakfast, only three beds in the room
Stayed in September 2023
Reviewed: 10 September 2023
Joseph
AustraliaHonest, value fir money
Stayed in September 2023
Reviewed: 8 September 2023
Isobel
AustraliaShower facilities could be improved
Amazing hosts, breakfast and location
Stayed in September 2023
Reviewed: 2 September 2023
Carolina
ItalyAll was good!
Mario and the staff are excellent hosts. They made me feel at home and spoiled me with home made breakfast and fresh croissants everyday. I m thankful to them for genuinely being interested in contributing to make my experience in Palermo wonderful!
Stayed in August 2023
Reviewed: 1 September 2023
Leandro
IrelandNothing.
Everything!
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content