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Reviews of Victoria Palace Hotel & Zen Wellness 4 stars

via Petrarca, 73014 Gallipoli, Italy

#19 of 34 hotels in Gallipoli

Guests' Choice

Review score

Based on 40 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    7.7

  • Facilities

    8.6

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 23 May 2024

    9.0
    Beautiful hotel with attentive staff, great base to visit the area or to get away from the hustle and bustle
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location was not in keeping with hotel, with very little around the hotel. A good a 45 min walk into town with only a few bars and restaurants along the way.

    Staff were warm, welcoming, nothing too much trouble. Super clean with everything you need.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The food in the restaurant was not great

    The spa is excellent

    Stayed in April 2024

  • Reviewed: 11 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The cleaning products smelled very strong and we had an allergic reaction to them.

    The balcony overlooking the courtyard and the breakfast area were both charming.

    Stayed in January 2024

  • Reviewed: 27 September 2023

    9.0
    Thoroughly enjoyed our stay
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Reported water leaking onto floor from shower on the Thursday, that's probably why the wood on the door panelling is rotting away and hairdryer didn't work. Still not fixed on leaving (room 232). Pool attendant didn't do much, husband had to carry different sunbed up to the grass and had to put parasol up himself. Breakfast: no large spoons for cereal and lots of guest's were eating cereal with a teaspoon you had to ask for one. Hot food wasn't hot but on the whole breakfast was good with plenty choice

    Room size was excellent as was the half circle balcony. Swimming pool was excellent. Courtyard was very peaceful. Restaurant and food was very good. Staff were pleasant.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    7.0
    Bad ratio between the price and what was offered.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff didn’t care about the fact that some clients disturbed the others in the pool. Instead of swimming pool it was more an aquasplash, and toddlers realm. Not zen at all. When you have a full capacity, you do a schedule for pool usage. We could not use the pool because of some disinhibited teenagers. Bad location if you want a beach at a reasonable walking distance.

    Good breakfast

    Stayed in August 2023

  • Reviewed: 15 July 2023

    8.0
    Great Hotel
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We were only provided 2 complimentary bottles of water in the fridge on arrival, other hotels at a lower cost provided water, beer and soft drinks everyday in the fridge.

    A really nice hotel, great facilities, staff were friendly and helpful. Comfortable bed, nice size room. Well equipped gym. Breakfast was great, almost too good!!

    Stayed in July 2023

  • Reviewed: 19 September 2022

    9.0
    Very nice hotel out of town
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Probably didn’t like the very shinny slippery tiles in the rooms and the height of the bath getting out of as it is the shower. Gym was not in this building and health spa didn’t have times available . Was roughly 2.5ks from the old city which is worth going to

    Beautiful hotel with large balcony and a pool. Excellent breakfast. Very accomodating staff

    Stayed in September 2022

  • Reviewed: 13 September 2022

    9.0
    excellent holiday in a picturesque part of Italy
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    nothing

    the cleanliness. and the comfort

    Stayed in September 2022

  • Reviewed: 29 July 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We request an additional blanket, which was never brought us to our room.

    Stayed in July 2022

  • Reviewed: 26 July 2022

    7.0
    Great stay in Gallipoli
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    breakfast was ok. It could have a bit more variety. We had one dinner there and it was not pleasant at all. The water pressure in the shower was perfect but it only went down slowly. Ordering a taxi is always a bit of mission. It seems like the hotel only works with one specific driver. hence it takes a while and guests are put together in a taxi, although the amount per person does not change.

    easy Check in and friendly staff. The pool was great after a long day in the heat and beach. The standard room had everything we needed and in a quiet area.

    Stayed in July 2022

  • Reviewed: 22 April 2022

    8.0
    quite and relax
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room lobby breakfast

    Stayed in April 2022

  • Reviewed: 29 October 2021

    8.0
    a chance to splurge and enjoy some luxury if you don't mind walking and be close to the sea
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 3 nights

    in a residential area far from town. public bus is available but mostly walking

    two balconys, gym and pool at an awesome price

    Stayed in October 2021

  • Reviewed: 30 September 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Wifi was terrible, had to rely on our phones, the only negative about our stay.

    Breakfast was really good.

    Stayed in September 2021

  • Reviewed: 19 September 2021

    7.0
    Modern hotel with all the facilities
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 5 nights

    The weather was awful the whole week, with storms, preventing from enjoying expected sunny and exotic holidays in Puglia.

    The staff was great, ready to help for any information till the end of the stay, 30 min walk from the old town and 30 min walk from the beach

    Stayed in September 2021

  • Reviewed: 31 July 2021

    9.0
    A lovely 5 day stay at a beautif hotel with a great gym and pool.
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast was good . Only complaint the eggs were not hot enough. A small complaint really.the location is fine if you have a car. Without a 25 minute walk to the nice Green beach and also to the city. But being a New Yorker the walk was fibe

    Stayed in July 2021

  • Reviewed: 7 October 2023

    10
    Rill isn’t for beach and town hotel worth every euro
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant was disappointing as the buffet wasn’t chilled just left out on table neither heated or chilled The choices we made were good though

    Lovely hotel unexpected find Easy to park Room was huge and everything we needed whoever did the interior design did very well of whole hotel

    Stayed in October 2023

  • Reviewed: 26 July 2023

    10
    Very comfortable and well equipped
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Staff was polite but sometimes seemed lost when I asked for information (for example they provided me wrong opening hours of the gym, or they informed me of a promo of their SPA facility only the last day of my stay)

    I ve booked the residence and the apartment was very comfortable and spacious. I loved the gym facility and the lovely pool.

    Stayed in April 2023

  • Reviewed: 23 July 2023

    10
    Everything about the hotel was just great! Fantastic staff, lovely room, great pool.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights

    The affiliated beach club was lovely but it would have been nice if the hotel offered a compimentary shuttle bus to the location which was approx 2km from the hotel. We took a taxi on the first morning so we knew where we were going and after that just walked to and from the beach - but a bus would have been much appreciated!.

    The staff were all lovely - very polite and helpful. The hotel was spotlessly clean, very elegant and and felt special. The restaurant was also excellent and very good value.

    Stayed in June 2023

  • Reviewed: 3 June 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 14 nights
    • Submitted via mobile

    Nothing

    Everything about this hotel is exceptional. First and foremost the staff are absolutely fantastic, from the reception staff, to the morning buffet staff, to the maintenance /pool man, to the guy that runs the gym, to the cleaning staff, they are every one of them a credit to this hotel and maintained the warmest welcome and highest standards throughout our stay, all I can say to them is bravo. The facilities of the hotel are top class, the pool are and pool itself is immaculate a good size, they gym facilities are also very impressive and we made good use of them several times during the trip. The hotel itself is very modern and tastefully decorated and the rooms are ample and beds comfortable. The breakfast every morning is always excellent and the staff were always on hand to assist or provide me an extra cappuccino which were always on point. This hotel has exceptional standards and represents excellent value for money. We were really impressed by everything it had to offer and would highly recommend staying here. Congrats to them on running such an excellent show

    Stayed in June 2023

  • Reviewed: 29 November 2022

    10
    Hotel Victoria Gallipoli
    • Business trip
    • Family with young children
    • Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Case nei dintorni

    Moderno pulito efficiente. Staff gentile e professionale

    Stayed in November 2022

  • Reviewed: 11 October 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 3 nights

    There was a horrible mold and fungus on kitchen wall (see pic). Very smelly and - what's worst - carcinogenic. Reported to two staff members on very first night, but service done nothing with it. It's a shame, because apart from this, all place was spotlessly clean. Breakfast was heavily overpriced - some pastry, cold scrambled eggs, cold bacon for 15 e pp.

    Spacious apartment, all fairly new and unused. Very comfy beds. Well equipped kitchenette. We got additional electric kettle and blanket on request - helpful staff (with exception below)

    Stayed in October 2022

  • Reviewed: 2 August 2022

    10
    Very comfortable hotel, good point to see the surroundings.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 5 nights

    I recommend that the bills to be signed by the bar or restaurant guests, in order to have a better control about what everybody is consuming. We had a situation, resolved in the end without problems, but this can happen.

    Good breakfast, italian style. Good fruits. The kids very much appreciated the pool when we returned from the beach. Elegant Spa area. Free and enough parking spaces.

    Stayed in July 2022

  • Reviewed: 30 July 2022

    6.0
    Not as expected
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 7 nights
    • Submitted via mobile

    The hotel is in a very unpleasant street, full of rubbish on the sidewalk, cigarettes, plastic and beer bottles. When we checked in we were informed that the booking includes only 2 visits in the pool (a week stay) and we can use more but we need to inform the pool staff. There was no charge or enforcement but it didn't feel like a warm welcome so not clear why it is mentioned. The apartment is facing a parking lot and large garbage bins, not very nice atmosphere if you want to sit on the balcony to relax and quite smelly. The apartment didn't have soap for the dishes, hand soap in the bathroom. Not a short walk to city center especially if you're with small kids.

    The room was spacious and clean The pool was very fun and relaxing, always a bed to lay on, it would be nice if they would add a few more umbrellas for sun protection. We found out there's no safe in the apartment but they immediately arranged us with a safe in the room.

    Stayed in July 2022

  • Reviewed: 22 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    dinner service was a horror show by Italian standards

    pool and courtyard was very nice. breakfast was pleasant sitting in the courtyard.

    Stayed in July 2022

Showing 1 – 25

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