The place is really expensive. But this is the second time we go because we believe it is one of the best hotels in the world

Exceptional facilities and service

Stayed in April 2024

Nothing

Everything thing was brithtaking; facility people and location. Service is one of the best I have experienced around the world

Stayed in April 2024

Everything was wonderful

Our room was spectacular. The room service and concierge went above and beyond. Bravo to the team. Highly recommended. As we were attending a wedding, we didn’t have time to sample the Michelin Restaurant but the food at the pool bar was exceptional. We will be back!

Stayed in October 2023

Relaxed atmosphere, friendly service orientated staff, great views, comfortable and very convenient location.

Stayed in October 2023

There was not much to improve on. We did have a little issue with the electricity in our room as it kept tripping. It looked as if there was water coming through the bathroom light but the staff were amazing at sorting it and we were only staying for one night so it didn’t cause us much trouble.

The property was beautiful! We was greeted by extremely friendly and helpful staff, they could not do enough for you. We were upgraded to a beautiful garden room, which was lovely as it was my birthday. We had reserved a table at the La Loggia restaurant and had the vegetarian tasting menu and it was absolutely incredible. We had in room breakfast the next morning with a view and spent time at the pool, which was very relaxing. We loved that the property was dog friendly, even though we didn’t take ours, it was lovely to cuddle other people’s.

Stayed in August 2023

Breakfast buffet for my taste to small as most focus on a la carte (to little bread choices, cheese and cold cuts)

Amazing hotel, super friendly staff going extra mile, very tastefully furnished, everything top notch and extra mile

Stayed in August 2023

Nothing

Beautiful views

Stayed in August 2023

Communication of property amenities.

Incredible choices and ability to order whatever you wish.

Stayed in June 2023

A few things In the room were broken and didn’t get fixed. Fridge, bathroom mirror, drawer handle.

Location, staff, luxury

Stayed in July 2023

we liked everything about the property

the location and views are amazing. the service was fabulous.

Stayed in June 2023

Cant think of much - its half hour in the evenings to catch the free shuttle to Florence - a bit of a pain on a regular basis.

This is a beautiful hotel, set in lovely gardens and exuding a sense of real tranquility. the staff were all exceedingly cheerful, helpful and efficient. the rooms big and comfortable - the public rooms were astonishingly beautiful and the whole place kept the sense of its monastic foundations...breakfast of the open terrace overlooking Florence was a wonderful way to satrt the day.

Stayed in October 2022

Internet connection in the room

Room, location and view.

Stayed in October 2022

Everything was perfect for our second time in this magnificent place, there is a soul there, something special. We will come back to it again and again. The food is excellent, and the service perfect. Special mention for Pino and Claudio at the pool who will do everything to satisfy you. Our suite was great with a wonderful view. Pleasant and smiling staff ready to do anything to satisfy you.

Stayed in August 2022

nothing

everything

Stayed in July 2022

nothing

the place is quite and amazing. we enjoyed it.

Stayed in July 2022

It was very expensive for us especially the resturant. As is common with many hotels we had a problem with the bill with resulted in an overcharge of €1,594 but this was resolved quickly and amicably at departure, and although worrying it did not spoil our stay.

Fabulous location, lovely historic building with modern services… beautiful gardens, friendly helpful staff. Brilliant breakfast in our own garden by our room. Regular and comfortable complementary bus service to the centre of Florence. We were offered an upgrade and quickly negotiated a discounted price on the published rate.

Stayed in June 2022

by far the most exceptional hotel, overlooking Florence with superb food and amenities.

Stayed in June 2022

The restaurant is really disappointing. We had such a fantastic food everywhere during this trip, but not in this hotel. Especially for this price. The staff also has to be trained.

Beautiful location and villa itself. We travelled with our baby, that's why the cold floor in the room was for us not so cozy, but I think in summer it is good. The hotel personnel is very friendly and professional.

Stayed in April 2022

The only thing I would mention here, is that a couple of times we would come back to the room and it wouldn't be made. When we called the housekeeping on both occasions we were told that we had put the "do not disturb" sign out when in fact we had not.

Overall the hotel was beautiful and the gardens were gorgeous. We loved how helpful and welcoming the staff were. The shuttle service is a huge plus, the pool was heated and breakfast was lovely both in the restaurant and room. We also specifically loved that there were events in the garden every other day, amazing musicians and artists! keep an eye out for the events as sometimes you come to know by chance.

Stayed in May 2022

The bed mattress was too firm for us and seemed to slope and be a little uneven where the two mattresses joined. Big beds are a nice thing but when two mattresses are joined together, the join must be undetectable.

Breakfast was excellent with great range of cuisine and top level attention to detail. Both the cooked to order menu and the cold buffet were very good quality.

Stayed in May 2022

-

The ambiance is unique and the view is breathtaking. Service also extremely good!

Stayed in May 2022

Nothing

Heaven on earth.

Stayed in April 2022

I didn’t like the fact that there was a wedding at the same day and I felt restricted to roam the grounds of the beautiful hotel.

I really enjoyed my stay there. Thank you!

Stayed in April 2022

Though, plumbing can benefit from a maintenance.

An excellent stay. The restaurant deserves a dedicated compliment.

Stayed in November 2021