Personal welcome us very friendly. Hotel provide us velo and it was amazing to visit Florence . They also prepared little surprise to celebrate our occasion and small travel kit for the road after . Thank you!

Stayed in May 2024

Bike rental was a disaster for a 5* hotel. Old and badly maintained bikes. No way to have certainty that you can keep the bike for a day. Only 6 functional adult bikes available, first come first serve...... I know they could do much better on the bike front and I encourage them to beef up their bike rental experience! Our bikes were given to someone else when we came to the hotel for a 30min break before going to the restaurant for dinner. They called us about the bike and told us it was OK to keep the bike for the day - but then they gave the bike to someone else and my wife had to cycle on a children's bike to our restaurant. No apologies from the lady who gave them away, but trying to blame us.....very weird and also quite upsetting behavior that ruined our last night at the hotel

Great breakfast and very friendly breakfast staff View on the river Renting a bike (but: see below!)

Stayed in May 2024

Nothing

Amazing stunning haven to stay. Everything was more than expectes and it is a life saver being out of the crazy busy area

Stayed in April 2024

Amazing

Stayed in April 2024

Spa is excellent but gym is very small (running machine, some weights and a stepper)

Quiet location, very good restaurant and concierge. Rooms comfortable .

Stayed in April 2024

Restaurant was nice food was good but personally didn’t blow us away. But staff servicing were amazing just my preference

Location was good to just outside centre of Florence. They offered uses of bikes for free and went above and beyond to make our stay comfortable

Stayed in April 2024

Slightly outside of city centre which allowed us to get a great walk in each day.

Beautiful view from the room. Very comfortable room with a lot of space. Coffee in the room was excellent.

Stayed in April 2024

Nothing it was a great visit

Great room Great staff very helpful and friendly Good restaurant and breakfast Shuttle to the center 4 times a day

Stayed in April 2024

Bed could be more comfortable.

Location, river view but a little a way and very accommodating.

Stayed in April 2024

One of the reasons we booked the hotel is to use the pool during the Florence heat but it was under renovation till May, I suggest if that is your choosing this property and pool is important for you to call and check in advance.

I love that the property was right on the Arno river, loved the simple clean breakfast. They also provided a shuttle to the city for specific times but honestly we didn’t mind the 30min walk along the river back to the hotel.

Stayed in April 2024

Location and breakfast options restuatant staff very attentive. A 10 service Spa facilities indoor pool perfect.

Stayed in April 2024

Although the room was stunning, the light in the jacuzzi bath didn’t work. Someone said they would get maintenance to fix it but this didn’t happen, and the bath leaked quite badly when we had the shower on so our showers had to be very quick. The rooms were not very sound proof, although this did not bother us at all and guess this is because of the age of the building.

We had the most incredible stay with you. The room was stunning and spacious. The hotel staff were incredibly helpful and friendly and loved the Whatsapp service they offer. They kindly arranged Prosecco and strawberries to celebrate a big birthday which went down a little too well! Would 100% stay again and recommend. The walk into the city was quite long but the option to have transport was incredible! Thank you to everyone for an incredible and memorable stay. We have fallen in love with your city.

Stayed in April 2024

I should have asked for a few more pillows that were firm. But that's not the hotel's fault!

The front desk staff (Alessandro) were all truly exceptional! The property was clean, we had a surprise upgrade to a wonderful room, and the food served for breakfast in the morning was incredible!!

Stayed in April 2024

I loved the balcony view of the river. The staff was accommodating and very friendly.

Stayed in April 2024

As above

All of it except the size of one of the rooms

Stayed in April 2024

The location not in the center , you have to to take taxi or waiting for the shuttle times , rather than that it was excellent and exceptional.

It was great experience, everything about the facility was excellent except the location not in the center , but there is shuttle at specific times to go/comeback

Stayed in February 2024

Nothing

Classic and beautiful

Stayed in March 2024

Everything ! The staff were friendly and helpful. Room was gorgeous and so clean. The spa with saunas and indoor pool was perfect to relax after long visit day in Firenze. Special mention to the delicious buffet breakfast. The location is great, near the river and bit away from tourist areas, more relaxing. Their free shuttle is convenient to go and back from city center. Probably one of my best stay so far. It greatly enhanced the experience in Firenze

Stayed in March 2024

Location interior decorations

Stayed in February 2024

There isn’t free car parking

Every thing

Stayed in February 2024

Nice to have access to a spa, however, the temperature of the pool was not as hot as we would have liked. You do have to reserve this, which I think is appropriate in peak time, but maybe not needed off peak.

Fantastic service from all staff and all very kind - nothing was too much trouble. Very handy having access to a WhatsApp number when out and about for queries. Amazing food and drink, thoroughly enjoyed an evening meal in the restaurant. Great, varied breakfast each morning. We liked the location, it was around a 25-30 minute walk into the main city along the river. Alternatively there is a free shuttle - but we did not use this as our preference is to walk. Room and bathroom were very clean with perfect amount of space for a short break, with a wonderful view of the river.

Stayed in January 2024

Everything! Is perfectly located, the staff is amazing. Everything is perfect and cured in all the details and sooo pet friendly: always give us a couple of bowls and a pillow for my bbf Sophie.

Stayed in January 2024

N/A

Indoor pool, friendly and professional staff, hot tub in the room with a whirlpool tub.

Stayed in January 2024

nothing

everything

Stayed in November 2023