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Reviews of Viola Relais

Via Rimembranze 36, 25015 Desenzano del Garda, Italy

#1 of 41 hotels in Desenzano del Garda

Guests' Choice

Review score

Based on 27 hotel reviews

9.6

Score breakdown

  • Cleanliness

    10.0

  • Comfort

    9.8

  • Location

    9.1

  • Facilities

    9.8

  • Staff

    9.8

  • Value for money

    9.2

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 27 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nice service, clean, good, quiet location, swimming pool. Very good breakfasts. Coffee, water, fruit and cake available all day long

    Stayed in September 2023

  • Reviewed: 27 August 2023

    10
    Excellent, highly recommended.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Emotional Shower
    • Stayed 3 nights
    • Submitted via mobile

    No negatives

    Clean, comfortable, high quality, excellent customer service, hostess was amazing

    Stayed in August 2023

  • Reviewed: 2 August 2023

    10
    Great base for exploring Lake Garda and further afield
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Spotlessly clean, wonderful pool area. Most of time had pool to ourselves. Great location just 10.minutes walk from lake. Spacious rooms good breakfast. Desezano has great rail links (Milan, Veron, Venice)

    Stayed in August 2023

  • Reviewed: 29 July 2023

    10
    A day of relaxation between destinations.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Emotional Shower
    • Stayed 1 night
    • Submitted via mobile

    Attentive host, lovely swimming pool, modern rooms and comfortable beds. Can’t fault anything at all. Five stars

    Stayed in July 2023

  • Reviewed: 27 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clever check-in and passcode to get into the car park , building, and room. The lady in charge was very polite and welcoming .

    Stayed in July 2023

  • Reviewed: 9 July 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Emotional Shower
    • Stayed 3 nights
    • Submitted via mobile

    It was a beautiful building and landscape. The people were great too. Thank you

    Stayed in July 2023

  • Reviewed: 21 June 2023

    10
    Fantastic Stay you won’t be disappointed
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything, We was made very welcome by Valentino and her staff, we had fresh scrambled eggs made for us every morning, pool area & rooms are spacious and we used the washing machine in basement it’s located in a quiet residential area has free parking too it’s about 15min safe walk to the centre of town to all the restaurants & bars we loved it

    Stayed in June 2023

  • Reviewed: 23 April 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Second Floor
    • Stayed 6 nights
    • Submitted via mobile

    Everyone was exceptionally friendly and helpful. The local bars and restaurants were very good.

    Stayed in April 2023

  • Reviewed: 18 August 2022

    10
    Amazing place for stay
    • Business trip
    • Family with young children
    • Deluxe Double or Twin Room - Second Floor
    • Stayed 3 nights

    nothing

    Nice location, close to the centre, parking place, good breakfast, perfect WIFI. Absolutely friendly stuff, thanks to Valentina for helping with everything. Love this place, highly recommended.

    Stayed in August 2022

  • Reviewed: 13 August 2022

    10
    A fabulous end to our 1st holiday in Italy.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room - Second Floor
    • Stayed 1 night
    • Submitted via mobile

    Absolutely nothing.

    Comfortable, modern and extremely clean with great breakfast. Lovely pool and jacuzzi. Very friendly staff who speak great English. Less than a 10 min walk from the lake and a 20 min walk from the station. We only stayed for 1 night but would have liked to have stayed a lot longer.

    Stayed in August 2022

  • Reviewed: 8 August 2022

    10
    Fantasyic place, highly recommended
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room - Second Floor
    • Stayed 5 nights
    • Submitted via mobile

    nothing

    the whole building, grounds, pool, facilities were amazing. breakfast and staff all great.

    Stayed in August 2022

  • Reviewed: 7 August 2022

    10
    great hotel, great staff. perfect
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights

    the staff was amazing, very helpful and friendly, breakfast was great

    Stayed in August 2022

  • Reviewed: 7 April 2022

    10
    Amazing place! Will definitely return
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Emotional Shower
    • Stayed 2 nights

    I had to briefly work during my stay but for some reasons the WiFi wouldn't connect to my laptop. The pop-up login page would just continuously loading. I think having the option to have a LAN cable would be great.

    I share the sentiment of another reviewer: it's a luxury hotel with the privacy of an apartment. We were coming with a toddler and everything was set up nicely. Breakfast is in-room and has endless options. Bed is super comfortable and the bathroom is very convenient. Remote check-in also worked flawlessly and in the common area you can also grab a cup of coffee or fill up your drink (carbonated/still). All in all, we were very satisfied with our stay and will definitely return whenever we are in Desenzano.

    Stayed in April 2022

  • Reviewed: 6 August 2023

    6.0
    Aircon not effective but lovely accomodation
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Emotional Shower
    • Stayed 1 night

    Our main issue was the air conditioning facilities. We had our room set at 18c however we could barely feel the unit working. Our thermostat in the bathroom noted it was 25c which was really too uncomfortable to sleep in. We reported this to the host who immediately looked into the matter, however the result was disappointing. She said that with heat outside at over 30c there is not much more she could do and that we really need to think about the planet and global warming. In addition to the level of temperature discomfort in the room, we were also notified that the host had a programme established for the room where she can see the following: Exactly which windows are open on which side of the room The temperature of the room If lights are on or off if people were in the room or not We found this a little intrusive. At one point we stepped out onto our balcony, and 5 minutes later we had a knock on our door from the host notifying us that we had a window open and that the air conditioning would stop in our room if it was left open. We had literally popped out onto the balcony for less than 5 minutes, and then returned to the room and closed the door. We didnt need to be told within 10 minutes that we had done so. (Image attached of the programme the host can see in relation to the room). At night we popped out for dip in the pool but left the lights on in our room. We could see our room from the pool and were looking up at the room when we saw the lights turn off by themselves. We felt it was all just too "big brother-ly" for us and this coupled with the really uncomfortable room temperatures resulted in us requesting that we cancel our booking early, pay for one night and then leave the following morning. The host was, to her credit, very amenable to this and helped us cancel with booking.com quickly. We wont be staying again, but we do appreciate that the property and services are lovely - it just isnt for us.

    The property was brand new and the bedroom and table was an excellent size. The pool was beautiful and there was also a hot tub to enjoy. The best thing about our stay was the breakfast - a selection of handmade pastries, along with the usual continental favourites - all were absolutely delicious. We also really enjoyed the coffee, which was complimentary during the entire stay.

    Stayed in July 2023

  • Reviewed: 4 October 2021

    10
    Must visit hottel in desenzano
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We liked everything

    First and foremost, the place is beautifully designed and very clean. Moreover, the staff is welcoming and wholesome, best service weve ever got. The breakfast is delicious and healthy and the rooms are magnificant. The place is very comfortable. About 10 - 15 mins from whatever you may want.

    Stayed in October 2021

  • Reviewed: 4 February 2024

    10
    Perfect stay, Valentina is the best!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 30 October 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Emotional Shower
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 15 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Second Floor
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 31 July 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room - Second Floor
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 20 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Second Floor
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: 26 July 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room - Second Floor
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2022

  • Reviewed: 25 July 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room - Second Floor
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2022

  • Reviewed: 14 April 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room - Second Floor
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2022

  • Reviewed: 25 October 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2021

Showing 1 – 25

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