99a-101 Hope Road Kingston 6, New Kingston, --- Kingston, Jamaica
#14 of 19 hotels in Kingston
Guests' ChoiceBased on 236 hotel reviews
7.0Cleanliness
7.9
Comfort
7.6
Location
8.2
Facilities
7.1
Staff
8.1
Value for money
6.9
Free WiFi
6.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 April 2024
Judy
United KingdomBreakfast. Limited options and not much quantity offered.
Large comfortable room with private bathroom and large refrigerator. Located in easily accessible place with supermarkets and places to eat nearby. Pool was open and accessible
Stayed in March 2024
Reviewed: 23 April 2024
Davis
JamaicaI liked the atmosphere the location is quite easy to get to the staff was costumer friendly, pool was clean and well relaxing
Stayed in March 2024
Reviewed: 6 April 2024
Smith
JamaicaIt’s too easy for everyone to gain access to compound.
Room was clean
Stayed in April 2024
Reviewed: 29 February 2024
Mason
United Statesthe bathroom lights kept blinking
it's in the city
Stayed in February 2024
Reviewed: 19 February 2024
Rudolph
United KingdomClean and tidy present staff.
Stayed in February 2024
Reviewed: 10 January 2024
Norman
United StatesHave more variety or self serve,
The breakfast wasn't up to par it needed ground provisions, to compliment the meal, the staff did their best
Stayed in January 2024
Reviewed: 31 December 2023
Marjorie
United StatesThe breakfast I wanted finish early but, it's all good
Stayed in December 2023
Reviewed: 27 December 2023
Sophia
JamaicaThe shower was not working.
It was good , well cooked
Stayed in December 2023
Reviewed: 24 October 2023
Denese
United StatesThe cleaning staff was at or near the entrance to my room and they were loud, hence i was not able to work quietly and limited privacy as they where sitting out on the pavement. The kitchen i was told was out of service. i believe the breakfast was order out, taste was good however the food was cold and i got season ackee rather than ackee and saltfish.
The front desk person was welcoming and friendly and was very helping. The facilities was good
Stayed in October 2023
Reviewed: 26 September 2023
Eileen
United StatesThe telephone in the room was not connected to the front office. Other than that, no problem.
Room & Staff
Stayed in August 2023
Reviewed: 21 September 2023
Shontal
Trinidad and TobagoBreakfast was average.
The breakfast was average. Hotel located close to main attractions and mall
Stayed in September 2023
Reviewed: 1 August 2023
Charlene
JamaicaThe only thing I didn't like was the food options.
The overall ambiance was great. Location is good. Room was clean and staff was friendly and accomodative.
Stayed in July 2023
Reviewed: 30 July 2023
Linda
United StatesThe pool was out of service
Staff was exceptional and very accommodating
Stayed in July 2023
Reviewed: 12 June 2023
Sinclair
JamaicaThere was a power cut and the property's generator was inadequate. I was affected because my spouse and I needed to iron our clothes for dinner.Therefore, this impacted my dinner reservation negatively. Going forward I suggest that the generator is serviced, as well as being constantly checked to ensure it's in good condition.
The comfort and calmness of the property. The breakfast was also good. The room design and facilities were quite modern and I appreciated that.
Stayed in June 2023
Reviewed: 10 June 2023
Malfi
Cayman IslandsThe wifi was consistent however it was never strong enough to do a WhatsApp video call. If I had needed to do things for work other than check e-mails occasionally, this would have been a bigger issue.
Pleased with location, friendly staff, property is gated with security and seems relatively safe and overall a fairly good deal for the price. Rooms and en-suites are nice and during our short trip they were cleaned often. We bought meals from the onsite restaurant daily but they were frequently out of things. Maybe they would do better to curate a daily menu based on availability.
Stayed in June 2023
Reviewed: 19 May 2023
Jo
JamaicaThe paint on the walls are stripping and had to ask for additional amenities for which I was told would be available in rooms such as an iron.
I like the options for the complimentary breakfast and the location where I could easily get a taxi to travel to meetings
Stayed in May 2023
Reviewed: 1 May 2023
Smith
JamaicaI didn't get any breakfast as my order was forgotten.
Room was nice
Stayed in April 2023
Reviewed: 18 April 2023
Pauline
JamaicaA kettle and some hot beverage items would have helped us as we had a very early morning appointment. Since there was no to escort us to tge room, written instructions/ information placed in the room would prevent many calls to the front desk. It took us awhile to get the TV channels we wanted.
Located near to our business site. Staff made efforts to please. Felt safe.
Stayed in April 2023
Reviewed: 13 April 2023
Martha
United StatesMaintenance of room...missing item and repairs need to be done.
The staff was friendly. Clean atmosphere. Secured place.
Stayed in April 2023
Reviewed: 8 April 2023
Jevaun
JamaicaDidn't like the cable network that was offered on T.V as the signal always disconnecting causing the screen to go blank. The Pool was a bit disappointing as it didn't seem properly kept suited for me to take a swim during my visit.
The Room ambience was ok and relaxing which would make me feel comfortable in returning. Customer service was very great and pleasant amongst staff towards guest.
Stayed in April 2023
Reviewed: 12 March 2023
Smith
JamaicaThe compound seems too open to the public
Place was clean
Stayed in March 2023
Reviewed: 8 March 2023
Dave
Cayman IslandsThe water pressure and the water temperature
The location was ideal.
Stayed in February 2023
Reviewed: 25 February 2023
Loderick
United Statesno water in the refrigerator or on the property in case need after hours
friendly staff, convenient location
Stayed in February 2023
Reviewed: 23 February 2023
Lisa
JamaicaIt was nice.
Stayed in February 2023
Johannesburg, South Africa
Horley, UK
Sankt Johann im Pongau, Austria
Brallo di Pregola, Italy
Afantou, Greece
Bajo Tigre, Costa Rica
Gdańsk, Poland
Grebaštica, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content