Rose Hall Road, Montego Bay, Jamaica
#9 of 29 hotels in Montego Bay
Guests' ChoiceBased on 851 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.9
Value for money
8.1
Free WiFi
7.4
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End of dialog contentReviewed: 3 June 2024
Doreen
JamaicaThe check out was slow. Needed more staff
The food was good.
Stayed in June 2024
Reviewed: 1 June 2024
Lindsay
JamaicaFor the room we had, the toilet felt squished in between the shower and sink. But I really had to think hard. The place was lovely.
I liked the openness, the slide, the lazy river, the activities. The food was pretty good as hotel food can be underseasoned but it wasn’t at all. Gorgeous property
Stayed in May 2024
Reviewed: 29 May 2024
Bev
United KingdomNothing
Cool settings food nice coffee shop and amenities very good
Stayed in May 2024
Reviewed: 27 May 2024
Marie
JamaicaThey were doing some construction on my floor which I found very disturbing the noise wake me up as early as 6:30 am Saturday and they were still at it until 7 pm I reported it to the front desk was disappointed with that other than that it was a ok trip
It was clean the staff are very friendly and helpful
Stayed in May 2024
Reviewed: 26 May 2024
Linda
United StatesRoom service needs more options. We were able to get in to any of the restaurants because we couldn't figure out where we needed to make reservations.
Buffet dinner was great. Room service English breakfast was fantastic. Views were spectacular! Definitely recommend the ocean front rooms.
Stayed in April 2024
Reviewed: 21 May 2024
Joan
United KingdomThere was not a tea/coffee maker in my room.
Food choices were excellent - breakfast, lunch and dinner - something for everyone! No complaints about the size of the room, very spacious and regularly cleaned.
Stayed in May 2024
Reviewed: 20 May 2024
Glynnis
United StatesThe room was a little disappointing. I was expecting a more luxurious room. There was no plug for the coffee pot. We were told to plug it up in the restroom. The shower had a partial door that allowed water to come out onto the floor. A towel is placed at the base by housekeeping to prevent that. Also, there were some stains in the restroom wall and floor, probably due to precipitation. We had to ask numerous times for face towels to accommodate four people. We would frequently get two or three face towels instead of four. We did not receive new sheets when the bed was changed. We were able to determine that because a noticeable stain was on the sheet the day before. I preferred coffee from the coffee shop over the restaurant (buffet). The mosquitos were very annoying!! But I understand that is out of your control. It's very very hot, so I would have appreciated fans on the outside decks. I learned at checkout that the information desk had a book of coupons that could have saved me money during my stay. I was only able to take advantage of one of them. This book should have been offered at the front desk where you check-in or the staff at the check-in desk should have referred you to the information desk to receive one. I'm sure I'm not the only guest who were unaware of this money saving booklet. When we arrived tired from jetlag it took too long for our room to be ready! Although Hilton Rose was satisfactory I would like to compare the experience with other resorts who received glowing reports from friends.
Entertainment was good. Especially enjoyed the Michael Jackson showcase!!! The food was good and there was a good variety. The buffet Staff provided very good service. The area was very clean. The view from the room on the balcony was beautiful!!! The beds were very comfortable. Enjoyed the pool and the beach. The massage was exceptional!! Room service food was exceptional!!! Shuttle services to excursions and shopping was quick and comfortable. My daughters loved the private photo shoot experience!
Stayed in May 2024
Reviewed: 15 May 2024
Marta
PortugalThe check in could’ve been more informative ( no one told me about the restaurants that needed reservations or the water activities that were included).
The resort is very nice and clean and the staff was very welcoming and attentive. Brittney was awesome ( great asset for the entertainment team) and Rochelle and Lisa were great with my daughters as well at the kids club.
Stayed in May 2024
Reviewed: 14 May 2024
Watson
JamaicaRoom service time
Excellent
Stayed in May 2024
Reviewed: 7 May 2024
Dorisa
United StatesThe power kept going out. My internet kept going out. My tv didn't work and it smelled like mildew
The staff was very nice and the resort was very nice
Stayed in May 2024
Reviewed: 6 May 2024
Chevanese
JamaicaThe rooms can be updated. Entertainment needs to be improved.
Customer service was very good, food tasty and the facility was clean. Staff was very accomodating and made the effort to make the trip enjoyable.
Stayed in May 2024
Reviewed: 26 April 2024
Kayla
United StatesIce machine on 4th floor was broken the entire stay
Great food, something new to do each day, different pools and activities
Stayed in April 2024
Reviewed: 23 April 2024
Delores
United StatesGood
Stayed in April 2024
Reviewed: 21 April 2024
Caitlin
United StatesIt would be nice to have a non-alcoholic all inclusive option at a lower price point for those who don't drink.
We had a fantastic time at the Hilton Rose Hall. This hotel has a bit of everything - beach, pool, abundant food options, great/varied nighttime entertainment and friendly staff. The rooms were spacious and clean. I recommend going to the far end of the beach where there is more room. Also be sure to make dinner reservations for all your nights when you arrive to make sure you can get them unless you plan to eat at the buffet every night.
Stayed in April 2024
Reviewed: 7 April 2024
Jeffrey
United StatesThe gym at the facility was disappointing. The machines are in need of replacement. Also, there were activities listed throughout the day, but frequently they were not run.
The staff was amazing
Stayed in April 2024
Reviewed: 30 March 2024
Nagahama
United StatesNon.
Beautiful beach in front of hotel and nice restaurants.
Stayed in March 2024
Reviewed: 7 March 2024
Rodriguez
PanamaThe hotel is good but i find it extremely expensive. I guess everything in that area is expensive anyway.
Stayed in February 2024
Reviewed: 2 March 2024
Jackson
JamaicaBathroom
Staff and food
Stayed in March 2024
Reviewed: 1 March 2024
Kamisha
United StatesThe rooms are dated.
Resort amenities are nice. Restaurants are really good.
Stayed in February 2024
Reviewed: 28 February 2024
Jan
Switzerlandthe ac in the hallways was way to strong/cold
The food was really nice, nice entertainment
Stayed in February 2024
Reviewed: 18 February 2024
Tyrone
United StatesThey don’t give you the room you pay for in booking
Clean
Stayed in February 2024
Reviewed: 16 February 2024
Z
United StatesHas all the amenities for a family.The entertainment and food was pretty good. Option to do kayaking and k tamari . The staff was very nice!
Stayed in February 2024
Reviewed: 11 February 2024
David
United KingdomOnly one day for boiled eggs.
Very good breakfast
Stayed in February 2024
Reviewed: 9 February 2024
Esmine
United KingdomI couldn't find anything that I didn't like.
I went for a massage. It was soooo good I fell asleep! The food here was excellent and the staff were very pleasant and helpful. The evening entertainment was great and I loved being by the pool and bar.
Stayed in January 2024
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