Friendly staff and helpful

Stayed in May 2024

Service with a smile

Everything

Stayed in April 2024

Very nice club/hotel

Stayed in May 2024

Breakfast : poor

Location

Stayed in April 2024

Quite, Comfortable, Clean Great staff

Classic location, old school charm never disappoints

Stayed in April 2024

Distance from reception to rooms and accessibility due to stairs

Location, friendly atmosphere

Stayed in April 2024

Nothing

Location, history, sporting facilities and the staff

Stayed in April 2024

The room need updates

Good

Stayed in April 2024

The breakfast was great and the staff ( Romaine and Roxanne ) were professional and awesome when providing top-quality service. I love that the vintage feel of the rooms brought back so many memories of living in Jamaica.

Stayed in April 2024

Great value for price.

Breakfast was included and it was great value. Location was perfect.

Stayed in April 2024

I like the facility, the food was great. So was the staff.

Stayed in April 2024

There is no elevator to the top floor in the main building and no one to assist with moving luggage. This was very hard for me especially since I am not suppose to lift more than 5 lbs. This was very painful when I was leaving especially with my suitcases. No one was there to assist and the grounds man simply walked away when I asked him to. The floors can be loud and some guest are raucous at night. The sounds transcend the room especially when they are right in the hallway. However since it was fleeting, it wasn't a big deal. The groundsman should wait till a reasonable hour to use the blower. He started this after 6 and this was very loud and continued for a good 10 minutes. I was awakened by this. This wasn't funny at all.

The Receptionist were extremely helpful. I had mosquitos in my room that were biting even though the ac was on. As I made this known, I was relocated the same night. As well I left a very valuable book as I was leaving the room and didnt know until I needed it the following day. The Receptionist called housekeeping who had it safely tucked away. It was delivered promptly! The kitchen staff made breakfast for me as I was leaving at 6, even though breakfast is served at 7. Extremely Excellent customer service! I awoke to the beautiful singing of the birds....awesome sauce!

Stayed in April 2024

There isn't a lift.

It was pleasant

Stayed in March 2024

Bigger shower

Was a new good experience

Stayed in February 2024

That we weren't aware of the pool under renovation being that we had kids with us..

The handling of my checking in and out..

Stayed in March 2024

The pool was down, wouldnt prefer this hotell if I knew the pool was under repair. No snack/food or water to buy after 10 in the evening

I like the food and the location. The availability in the room, nice and clean

Stayed in March 2024

the room and hotel needed a bit of TLC, the breakfast was restricted one visit only and choose between Jamaican or western breakfast it would have better delivered if we didn't see all that food . Also the service was inconsistent as the staff were delivering food to the the guests and meeting room demand didn't know about the pool repair until we got there

.the staff were friendly .the ambience was chilled and gardens were great the tennis facilities were excellent

Stayed in March 2024

I didn't like the fact that I could hear the TV from upstairs in the evening. It seems as if a match was going on. I guess that would be ok for some but I had just traveled and was quite tired and wanted to take a nap.

The workers were quite friendly and helpful. My room was very cozy.

Stayed in March 2024

My only moan is the pool was out of action due to maintenance, however you could use the pool across the road.

Breakfast was lovely with a good variety. The whole place was clean and tidy and the staff were polite and friendly.

Stayed in February 2024

The only thing was that the pool was under construction so unable to use but we could use another pool across the road.

The rooms are lovely and clean and breakfast was good too with a small variety. The staff were all very polite and helpful.

Stayed in February 2024

Didn't have because breakfast was late.

Stayed in February 2024

Nothing

Staff were very courteous and kind. I would like to give special mention to Jermaine from reception who went above and beyond in helping us with our luggage yesterday. Also the two lovely ladies who served breakfast on the 22 February. Your beautiful personalities made us feel really special and I would like to thank you both. The room and bathroom were clean. The room was spacious with two double beds. You get complimentary water in the room. Breakfast was delicious and choices were good. There were a lot on offer for the cooked Jamaican breakfast which we opted for. There were also continental. These were served with a bowl of fruit and there were also fruit juices and coffee and tea. We did not eat an evening meal so can't comment. The hotel is located just across the street from Emancipation Park which is a beautiful park you can exercise or relax in. Lots of local transport passes outside the gates of the hotel. You can get private hire taxi or shared taxi with fares at $150 Jamaican dollars. The JUTC buses are even cheaper. Knutsford Express is a 10min or less walk. Lots of eateries around - restaurants and fast food outlets including KFC and Juici beef. When I next visit Jamaica and Kingston in particular, this is the place for me.

Stayed in February 2024

Later hours for the onsite restaurant would be nice.

The breakfast every morning was excellent. The staff was exceptional!

Stayed in November 2023

Would be great to have a lift.. found it a challenge with heavy suitcases going up the stairs

The bed was extremely comfortable.

Stayed in February 2024