Buffet breakfast & dinner was very good. Staff is helpful, polite and professional. I’d like to specifically mention Josef from the reception who was extremely nice.

Stayed in March 2024

Although we received a room upgrade, the air conditioning did not work, and the room was a bit cold. We reported this, but nothing changed. Additionally, the door did not close properly. We also encountered issues with the in-room dinner; I ordered "scallops," but they brought me "chicken escallops," insisting it was what I ordered. In the end, the head chef came to the room, assured me everything was fine, and changed my meal without any extra charge.

The staff allowed us to check in early and provided a room upgrade. The hotel is amazing; it really looks like a castle. One of the best breakfasts I have ever had—you can enjoy delicious food in the restaurant. The reception was very kind.

Stayed in December 2023

The room was cold but heating system did not work.

good

Stayed in November 2023

Some of the food was a bit average.

Great location near Petra but away from the crowds.

Stayed in October 2023

We had dinner in the bedouin tent unfortunately food not cooked enough and didn't get all side orders when we eventually did they were cold. A light would have helped the chef see what he was cooking. Other than that food 👍

Lovely welcome from the staff. Spotlessly clean.

Stayed in October 2023

I would think the price should be lower than it is.

Stayed in September 2023

We had just arrived from another Movenpick in Aqaba, and this one was much simpler (did not have the same level of comfort). It didn’t even have an ATM, even if there is nothing in walking distance. It is actually located a little far from Petra, when there are other hotels close to the archeological park.

The hotel was comfortable. We really liked the restaurant on the garden, with great food and an incredible view. They also offer a shuttle to Petra archeological site, which was very convenient.

Stayed in September 2023

The location was excellent.

Stayed in September 2023

The food in the al carte restaurant. Cold and didn't taste nice.

It is a lovely hotel situated at the top of Petra. It's rooms are lovely and the views are to die for. Sunsets are just the best. There is a dog on site that barks a bit but I was so tired I didn't hear it too much. Food from the al carte menu was cold, and not every nice. Apart from this, it was a lovely 1-night stay

Stayed in September 2023

The shuttle should have more times to the petra visitor center (especially for the night show)

The rooms are very comfortable and clean Staff is very helpful and very friendly Ahmad abu qtaish (receptionist) took good care of us and helped us find a taxi

Stayed in September 2023

Air condition

Food

Stayed in September 2023

The lights in the room were far too dim. The lamp was not working. The hotel iron had limescale on it, which transferred onto my clothes and destroyed them.

The beds were extremely comfortable and the receptionist was polite. The body wash was soothing.

Stayed in September 2023

The location requires having a car to go to Petra. It is a little old, but still perfectly clean and maintained.

We had an issue in the first room, and staff reacted immediately, they accommodated us in an upgraded room, answering our need right away.

Stayed in September 2023

The astroturf in the garden

Hospitality

Stayed in September 2023

Water in the swimming pool was very cold

Stayed in September 2023

Excellent staff. We thank all hotel staff especially Ahmad, the receptionist, who was very helpful, kind, and professional.

Stayed in August 2023

Our room was not facing the petra view, make sure to ask that you are

Amazing view with nice seating area and binoculars. Small, quiet property setup to help you relax and enjoy the beatiful view. Friendly staff and good food

Stayed in August 2023

the clothes iron electric connection did not work

Beautiful hotel, great view and service

Stayed in June 2023

Amazing

Stayed in August 2023

Bbq was expensive. One single dog barked and woke the hotel.

Location was amazing, staff very good, room was very comfortable.

Stayed in August 2023

Friendly staff, supporting our needs and the view from the terrace on Petra valley is amazing!

Stayed in July 2023

None

The staff were helpful and friendly. Kids enjoyed the pool. The location was good with a really nice view. Limited options for breakfast but service was great 👍

Stayed in June 2023

The takeaway breakfast for our trip to Petra. There was a lot of bread (sweet and salty options). The fruit and water/juice ratio was good. I'd recommend to change the bread options for something more nourishing, like dates, and include a gatorade or ice coffee in the breakfast package. Also, one of our rooms was not cleaned up during our stay, nor was water provided - we had to ask for it.

The check in process was smooth and Bilal at the front desk was super supportive. There was an issue with our reservation and he managed to fix it. The inhouse breakfast was abundant, with lots of varieties to choose from.

Stayed in July 2023

The pool area could be better and maybe a hot tub. More amenities like spa etc

Amazing sunset view. Beautiful old architecture

Stayed in June 2023