Outdated furniture. I did a long stay of 10 nights. The cleaning was poor and I stayed in the business suit. I complained on one night as my bathroom wasn’t cleaned at all. I don’t think they ever vacuumed my room. Other than that I enjoyed it

Location, staff and the size of the room

Stayed in April 2024

Old furniture

Good location and service

Stayed in January 2024

The location was best for where I was visiting. And I cannot say enough about the staff! Absolutely wonderful, helpful, open to sharing about Jordan and making all guests feel very welcome. Delicious breakfast- foods from all over the region to try! Womens only spa and gym were nice to have- while also having a mixed gym !

Stayed in February 2024

My booking included airport pick up but I no one showed up in the airport and I had to order a taxi

room size is pretty good

Stayed in January 2024

Good location and spacious rooms, but the terrace was not available and the bathroom was not clean enough.

Stayed in January 2024

The person in the place where the sonner was located. It was not good because he didn't want us to enter there and he didn't want to tell us the direction and that was the only bad point.

Stayed in December 2023

There was some issue with the wifi connection

clean, comfortable , and quiet room . Staff

Stayed in November 2023

The staff was selective in who they accommodated, or are friendly to. The rooms are clean comfortable.

Stayed in October 2023

No non dairy milk

Location. Hairdresser on sitr

Stayed in October 2023

The treatment of some of the staff that doesn’t want to take my reservation from Booking.com can you change my reservation few times

very convenient in the middle of the excursion.

Stayed in October 2023

Nothing - all good

Location - in the business district, just a few minutes from downtown Amman. Beautiful hotel, lovely pool, great service, excellent breakfast.

Stayed in October 2023

Excellent hotel, one of the best

Stayed in October 2023

After travelling for 8hrs to get to get to the hotel I was tired exhausted and hungry and as I entered the hotel to check in at reception I was meet with the most miserable, unhelpful and rude receptionist. She did not once smile or welcome me as hotel staff usually do, just proceed to tell me i was early when I had already messaged the hotel to ask if could check in early prior to me coming to the hotel. she gave me no information about the facilities of the hotel or even jordan didn't ask if it were my first time, after such a long journey and to start on this initial meeting with someone from jordan was not what i expected - she ruined my first impressions of the country - my advice to her if reading this is get another job because you can not welcome guests probably, her name i can not remember but it started with "n" so I hope the manager takes note.

This hotel is extremely central to everything in Amman, the hotel really has a 5star feel to it, all services were available, had a spa, swimming pool, restaurants - I only went to Chesters which was on the 10th floor deco was nice and the people who worked there were very helpful and accommodating, the manager on duty went above and beyond to help with my questions and suggested places I could visit as it was late evening so wanted to ensure it would be safe.

Stayed in October 2023

Splendid hotel, nice from every aspect, especially the service and the workers. We had exceptional time with the hospitable staff, those who work at the front desk, the spa, and most of all the pool’s life guard Mr Omar.

Stayed in October 2023

Bathrooms old

Location

Stayed in September 2023

Nothing

The location was great The cleanness Everything

Stayed in August 2023

The room nice but must be more clean

The location, atmosphere

Stayed in August 2023

The hotel need some renovation this is my second stay, the previous one was about ten years ago and the hotel didn’t change the furniture or decorations

The staff were amazingly friendly and helpful and the location is just perfect .. food was great … service was great

Stayed in August 2023

Good hotel, poor customer service and housekeeping

Stayed in August 2023

Bathroom and bedroom not clean Shower door mouldy

Good location

Stayed in August 2023

Almost everyday when I order breakfast I find a little hair. It does not bother me really, but for others it might. Also, the American breakfast is confusingly different everyday… The electrical sockets above the main revolving door should be more hidden. There was a typo on the TV (Samurai Restaurant): “TENJOY” instead of “ENJOY”.. please see the photo below. Thank you though, the stay was still great!

The view was great, the shower was really good, AC was working great, staff is very friendly

Stayed in August 2023

That i had to pay for the mini bar still it was said that it is included with the price

The room and the view

Stayed in July 2023

My problem was that I was asking for something more than 5 times in order for it to come. I used to call room services a lot every time to deliver my things, for example they needed 4 hours to deliver two empty mug glasses.

Facility was fine

Stayed in July 2023

A bit old furniture

Breakfast was perfect,tastes were amazing.clean room and facilities

Stayed in July 2023