I checked 2 rooms. They were dirty.. Full of dust. Very bad air conditions. Pillows are not comfortable. One of the rooms was zero facilitate (tissues, shampoos... Etc). Beds and covers were having a lot of dirty dots. It was unbelievable stay.

Nothing good. I don't know who classify this "Hotel" as a 4 stars hotel. It's 2 stars maximum.

Stayed in April 2024

Pool was dirty

Big rooms

Stayed in March 2024

Bit off work going on in the area ,gets quite noisy but nothing major

Good location not far from center off town Good breakfast

Stayed in March 2024

Na

Na

Stayed in February 2024

Cleanliness not so good , furniture are too old and need maintenance , Room space very small

Staff are very friendly and supportive especially the breakfast chef . Location was amazing .

Stayed in January 2024

Uneven wifi, loud surroundings, poor breakfast

The rooftop

Stayed in January 2024

The shower makes the whole bathroom wet. The toilet was losing water as well and broken. Everything is old and not maintained. In booking says 4 star hotel but actually it is a 3 star hotel

The employees were nice

Stayed in December 2023

Every morning at 5, the Muslim mosque nearby plays very loudly, and because of that, we wake up each time.

The staff is friendly and helpful.

Stayed in December 2023

Such a disappointing experience, the only nice thing about this hotel is the lobby. The rooms look good in photos but once you get there, it's a different story. The bathrooms are disgusting, so are the wardrobes. We had no toilet paper, one of the "clean" towels was still wet and the actual shower was coming off the wall. Head up to the rooftop terrace they said.... well, it would be nice to have some chairs to sit on. They were all broken, the swing cushion were mouldy and the tables had cigarette burn marks. We've been asked about our stay at the check out and when we explained what the issues were, all we had was a brief apology and a smile. Please save your money and go elsewhere, there are some beautiful hotels around, this one just looks good in photos, it's a turd polished in gold.

Nothing

Stayed in November 2023

The pool was dirty, the breakfast is really mediocre. Not even real cups for hot drinks, no fruits, the food available no very nice. The rooms were just not clean, full ashtray on bedside table… and location isn’t central, 20min walk. Value for money is just very bad, we found something much better and much cheaper for the rest of our stay.

The lobby is very nice and so is the view from the top floor!

Stayed in October 2023

Room is not clean, not quite at all, TV is on the left side of the bed 😳 Shower is very small, this hotel is not worth 4 stars

Location is very good

Stayed in October 2023

Small bathroom, cold shower, breakfast average

Big room, everything comfortable enough

Stayed in October 2023

Despite how modern and new the hotel appeared, it was quite run-down. The bathroom was very small, the shower drain was completely clogged, causing water to overflow from the shower tray even during a short shower, and the shower glass seal was worn out, allowing water to leak from everywhere. There's only one elevator in the entire hotel, which has a lot of rooms. It can take up to 10 minutes just to get to breakfast or your room. The bedding had cigarette burns in several places, which also left an unpleasant impression.

The hotel's location is excellent, and compared to the other Jordanian hotels, the breakfast here was the most delicious. Parking in front of the hotel was well-organized. The beds were comfortable as well.

Stayed in September 2023

We only stayed for a night at this hotel and it was enough to ruin an amazing week in Jordan. We got robbed cash from our room. Within half an hour of checking in, we left our stuff in the room including a pile of cash on the table not expecting anyone to go into the room as it was a 1-night stay. We went up to the pool, but as there were no towels there I went down to the immediately and caught the cleaner pretending to drop some water at the room but standing by the money. This same guy had helped us with the elevator passcode and knew we were going to the rooftop pool. We only realised the cash missing the morning after and obviously the hotel denied it. He took 100 euros out of ~400 to avoid the suspicion probably. If I hadn’t caught him, he would’ve probably taken more jewelry and valuables. There is no safe in the rooms, and the hotel is totally unsafe in general. For the first time in Jordan, we came across male staff that sat down and watched 2 women struggle to take down suitcases and did nothing. I would’ve tipped them for the help anyways, but esp for women and families, this hotel is a total fiasco

The woman at the reception was the only person that tried to help us but obviously didn’t do much.

Stayed in September 2023

The service, breakfast, the room was not that much clean

The location and the staff only

Stayed in August 2023

As I said the hotel is very impactful at first site, but then scractched the surface you see the details that are not refined. The baddest experience we had were in the bathroom and in the pool on the rooftop. The shower in the bathroom was very bad, the shower head was mounted over a metal bar to put in secure the protecting glass of the bathroom (photos attached) so the water was beating over the metal bar flooding all the bathroom, we only had one towel each and there was no little carpet to put near the bathroom to at least stop the water for coming out. So doing a shower oblige you to stay all night with a wet floor with stagnating humidity. The pool on rooftop was very beautiful and the view is so pretty. But near the pool in a column a family of pigeons put its nest there, so for all the time we have been there pigeons were flying over your head doing feces at the side of the pool and flying down to drink directly the pool water. That is very anti-hygienic and a nightmare for whom, like my partner are fobic about pigeons, we chose the hotel for the pool and we couldn't practically use it.

The impact of the hotel is very nice. The hall is very impactful and the reception staff is very nice and professional. Bed are comfy and room is pretty spacious. The breakfast was fine with a nice variety. The hotel is pretty central in Aqaba and quite comfortable to go everywhere you need and it's very easy to park the car there.

Stayed in August 2023

The room wasn't ready at the momento of the checkin and we had to wait almost 1 hour in the hall. After 1 hour we went in the room and there was a lady that was still "cleaning" the room: "cleaning" isn't the right word because the room wasn't clean. Also the breakfast wasn't good, we hadn't enough towels and toilet paper in the room, the fridge didn't work.

The pool and the location

Stayed in August 2023

The common areas of the hotel such as the pool on the topfloor was very messy and dirty.

10 minute walk down to the ocean, big room and a balcony

Stayed in May 2023

The pool area and bar were really nice although the pool and pool area had some loose tiles and uneven surfaces which could cause an injury. There were several issues with things not working or missing from our room but these were sorted following complaints. The water and electricity cut out on a few occasions but it was only temporary. The internet was very poor in our room and in the pool area. Breakfast was good.

Stayed in August 2023

the elevator!!! there's only one tiny elavator for all the visitors. the breakfast, it wasn't that good in my opinion. the rooms didn't feel very clean at the start, but once we asked, they immediately cleaned it.

relative to the price and to the fact this is a 4 star place, this is a very good place. the staff were very kind. and the location is great. a good value for money.

Stayed in July 2023

Breakfast Just traditional, breakfast room and pool on the roof not really clean and well kept. Shower flooding. Highly Priced for the offered standard.

Big room, position

Stayed in August 2023

The toilet was a bit tiny but overall good.

The building is quite new, the room was big enough. It was quite clean.

Stayed in August 2023

Bathroom wasn't very practical with the shower drain not working properly. Hygiene could have been a little better

Location was fine, friendly personnel. Parking was easily available.

Stayed in August 2023

The open buffet required more care but it was neglected by the staff, crumbs were everywhere, it lacked cleanliness. The rooms in reality didn’t match what was posted on booking.com, there was a divider partition in the middle of the room which lift a part of it cold and the other hot. Even the fire alarm device was removed from the ceiling, makes you wonder about the level of safety in the room. The staff asked for our phone numbers to put a review and the rate the property on our behalf so they can give it a high score, 10 out of 10 as the receptionist told us. I don’t want to bash the hotel, and I understand that I’m not going to have a 5 star experience for the money that I’m paying so I wanted the review to be as fair as possible.

The price was reasonable, and the location was good

Stayed in July 2023

Onfortunately the bathrooms are not (too small, smelly, water flooding everywhere)

Especially the Pool on the Rooftop is a very Nice feature

Stayed in July 2023